Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14546
Our Client in Norwood, MA is seeking a Contract Call Center Team Leader to support and manage a group of Call Center Representatives, who have been hired on a temporary basis to support the increased call volume due to the annual Open Enrollment period. Must be proficient in their ability to communicate with impact, apply critical thinking and possess leadership skills. Team Leaders will act as a...
Join the Employer of Choice! JN Phillips Auto Glass Commercial Division, the leader in auto glass replacement is currently seeking applicants interested in joining our Woburn MA team. This Customer Service Representative (CSR) position is one that requires exceptional customer service skills as well as PC and data entry proficiency. Duties include scheduling auto glass repairs and replacements, in...
ITS A VIRTUAL ROLE Overview: The mission for the Client partner is to drive the revenue growth of the named insurance accounts. Responsibility: 1. Named insurance Accounts – New from base revenue: Drive new opportunities in base accounts to deliver in billable revenue annually. 2. Named Insurance Accounts–contribution margin and PAT: Achieve 45% contribution margin in all geographies. Achieve geo...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
Why Kwik Trip? Because we are different! Whether you are looking to start a new career path, or just looking to put a little extra cash in your pocket, Kwik Trip, has exciting, fast-paced employment opportunities.Kwik Trip, Inc. recently celebrated one of its most profitable years ever, having seen an increase in sales and profits despite the economy and added over 550 co-workers to our team in th...
Description: OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results fro...
Description: Provider Resolution Specialist At UnitedHealth Group, we're driven to help people lead healthier lives. We're committed to reshaping the way health care works for millions. And our passion can become your best career asset. This is not just another company running just another call center. We're out to change health care for the better and that starts with every inquiry we handle from...
At Kwik Trip we call our employees "co-workers" and our customers "guests". Our general store positions are called "Guest Service Co-workers. This location is currently hiring for a Guest Services Co-worker position with the following work schedule: PT Variable Hours - Weekends & Holidays Included - Up to 28 hours per week Why Kwik Trip? Because we are different! Whether you are looking to start a...
Hertz is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities. If you are searching for new chall...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL CUSTOMER SERVICE REPRESENTATIVES IN THE CLEARWATER/ST. PETERSBURG, FL AREA. Job Description: Interact with customers via telephone and assist customers with roadside assistance related issues. Dispatch appropriate services according to circumstances. Work Environment & Dress Code: Call Center, sitting for 8+ hours. Business casual dress code. Days & Hours...
Contact Kayla Wallace at 866-458-0917 EXT.204 As a Delivery Specialist , you will be responsible for handling non-complex to moderately complex requests regarding products, services or personnel via phone, fax, e-mail or other means. Apply today: http://www.directch.com/manpowerboulder Manpower hires the best and will help YOU get your foot in the door and in front of the right people to jumpstart...
My client is looking for an experienced Customer Service Account Manager. This opportunity is to retain and grow an existing customer base and is a mixture of account management and new business sales. Experience in the consumer goods field would be beneficial. Purpose of role: The Account Manager maintains responsibility for generating sales and creating long term relationships with our existing...
Need friendly service repair order billing clerk to process work orders and price out parts and service labor for Yale forklift dealer’s industrial customers. Pull parts for service technicians at thedealership. Restocking service mechanics vans for branch locations.Need phone and computer skills. Work Monday through Friday - Benefits. Apply in person at E. D. Farrell Co., Inc. 105 Empire Drive, W...
Hertz is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities. If you are searching for new chall...
SoftLayer Senior Oracle Database Administrator Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at SoftLayer. The Senior Database Administrator (DBA) reports to the Director of Database Systems and is responsible for performing both advanced and all general database administration functions including overall database and system design, Oracle Real Application C...
Customer Service/Payment Reminder Representative: This Employee Owner work environment is similar to the work environment of a Credit Union or Bank, without the strict dress code! As a Payment Reminder Representative, you will contact Members/Customers on behalf of various Credit Unions/Banks to prevent them from falling further behind in their payments. These courtesy calls are handled in a posit...
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. ADDITIONAL INFORMATION:Processes orders, pre...
Job Summary: Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues. Description of Essential Job Functions: Available to work a variety of shifts, including days, evenings, nights and weekends. Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing,...
JN Phillips Auto Glass, the leader in auto glass replacement is currently seeking applicants interested in joining our team. This full-time customer service representative (CSR) position is one that requires exceptional customer service skills as well as PC and data entry proficiency. Duties include scheduling auto glass repairs and replacements, interaction with customers, insurance carriers and...
Job Description Our people make Progressive a successful, forward-moving organization. We continuously revolutionize the insurance industry with our innovative services and use of technology. At Progressive, you will have extensive career path opportunities and the chance to work in a diverse, dynamic atmosphere. Come join a team of enthusiastic people who change the insurance industry one big ide...
Sponsored results
Find Your Next Dream Job With Life Reimagined. Find Out More.
lifereimagined.aarp.org
Positions Open in OR. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Learn About Small Business Call Center Software, Jobs, Training & More.
votesocial.net/CallCenters
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Jobs.Quick-com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.35.42-313
eTrustLogo