Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14028
Position Description: Serves customers by providing product and service information; resolving product and service problems. Maintains customer records by updating information as it occurs. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjus...
About Alcoa Alcoa is the world's leading integrated aluminum company, providing jobs to 61,000 employees across 31 countries. Since inventing the modern-day aluminum industry more than 120 years ago, Alcoa innovation has been behind major milestones in the aerospace, automotive, packaging, building and construction, commercial transportation, consumer electronics and industrial markets. Aluminum i...
Clean designated and assigned areas and procedures. Procedures include damp dusting horizontal surfaces, vents, trash removal, cleaning/scouring sinks and stools, dry and wet mopping (occasionally stripping, applying floor finish and buffing) hard surfaced floors, vacuuming carpeting, and washing windows, door frames and other ertical surfaces. Minimum Qualifications Education: Minor on-the-job tr...
To create a clean and safe environment for Mercy Health Center customers and enhance the appearance of the facility by maintaining a consistent floor care and project program. Minimum Qualifications Other: Floor care experience on different types of floors preferred. Good communication skills as well as good organizational skills preferred. Preferred Qualifications Education: High School education...
Clean designated and assigned areas and procedures. Procedures include damp dusting horizontal surfaces, vents, trash removal, cleaning/scouring sinks and stools, dry and wet mopping (occasionally stripping, applying floor finish and buffing) hard surfaced floors, vacuuming carpeting, and washing windows, door frames and other vertical surfaces. Minimum Qualifications Education: Minor on-the-job t...
Panama City Beach, 32407
emerald falls logo.jpg Other Emerald Falls 8602 Thomas Dr. Cobra Adventure Park 9323 Front Bch Rd. Taking Applications Spring, Summer Full & Part Time Seasonal & Year Round *Shift Supervisors *Ride Attendants *Arcade Attendants *Cashiers Pick up applications at Emerald Falls or Cobra Adventure Park Web ID:34296358...
Company Confidential Lynn Haven, 32444
Salon & Spa Hair Stylist Exp needed for busy Salon in Lynn Haven. Exc Pay, Paid Vacation Virgie's Perfect Cuts 850-265-0084 Web ID#: 34296376...
CUSTOMER SERVICE REPRESENTATIVES FULL TIME $9.25 - $11/hr. Guaranteed hourly pay Plus Bonuses We Offer: •Paid training •Flexible Full Time shifts with weekend and evening shift availability. •Excellent Benefits (medical, dental, vision, 401K) Applicants must have excellent communication skills, the ability to type 30 WPM and verifiable previous sales or customer service experience . Call 229-375-5...
Odessa, 79761
General Customer Service Representative Alliance Medical Supply is seeking a Customer Service Representative. Computer skills are required. Applicants must be personable and work well with others. Interested applicants can apply at 2333 E. 8th St. Odessa, TX...
FULL-TIME SEASONAL CONTACT REPRESENTATIVES IRS IS NOW HIRING IN ANDOVER! Announcement Opens August 4th Seasonal work. Year-round impact. Count on me. ALL APPLICANTS MUST: Be a U.S. Citizen Meet minimum experience and/or education requirements Pass required assessments For more information and to apply online go to: jobs.irs.gov/USAJOBS and enter keyword ANDOVER To learn more about all IRS job oppo...
Hearing Aid Dispenser needed for new Miracle-Ear clinic opening soon. Must have current TX license. Top pay + benefits. Email resume to *****...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
WHAT ARE THE RESPONSIBILITIES OF THE POSITION? This position is available in our Personal and Commercial Lines Property Catastrophe Team in Aurora, IL. Job duties include: Handling property claims within a dedicated and supportive team environment. Strong focus on customer service. Planning recommendation, reserving, and executing the investigation, control, valuation and final disposition of all...
Welcome to excitement and opportunity! LTD Financial Services, L.P., has immediate openings for Account Representatives. LTD is a national leader in account receivables management. Our reputation is extremely important to us and we only accept the best applicants. If you have experience in any of the following, we want to talk to you! • Inbound or Outbound Call center • Telemarketing • Credit and...
RMX Global Logistics seeks an Account Manager to provide excellent customer service skills to our clients. The account manager will be the face of the company to a select number of our customers. Duties will include Acting as a liaison between brokers and customers Monitoring and tracking shipments Ensuring customers' specific standards are met Updating customers on shipments Receiving and distrib...
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what?s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what?s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to crea...
Job Posting Position Estimator Shift Office Compensation The successful candidate has the ability to perform the following: • Effectively generate cost-conscious, practical estimates in an efficient manner • Optimizing material and production processes • Minimization of dies and determination of cost effective layouts • Calculation and optimization of freight all freight related issues • Ensuring...
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