Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14520
We offer a thorough management program for qualified individuals to learn to train and supervise sales people, while learning various aspects of sales and marketing and other critical and fundamental business principles. Successful individuals will be given the opportunity to build their team, and may qualify to open their own business to represent some of the biggest brand name companies in indus...
As a fast paced company in the direct sales and marketing industry, Rising Star Marketing continues to set the standard for excellence in client acquisition and customer retention. By providing direct sales and marketing services to Fortune 500 companies nationwide, we increase the market shares of our clients through a proven direct sales approach. We provide our clients with a face to face sales...
FRAUD ALERTS / VERIFICATION EXPERIENCED- CANDIDATES ONLY! Details: The temp to hire assignment entails assistance reviewing company's fraud alerts. They will be working with our web-based fraud tracking system. They will also be contacting customers as part of the verification process. The ideal person should have some previous experience with fraud analysis and front-line customer service experie...
Do you have great customer service skills, a knack for sales and are looking for a challenge to operate a self-storage property? If that's you, we want to talk to you! We are looking for full-time applicants to operate and assist in operating at a self-storage property Tucson. Prior storage experience NOT necessary. Customer Service experience required. If you have food service or hospitality expe...
. The Support Engineer will assist the technical support team with monitoring customer systems in a fast paced, team oriented, 24x7, call center environment. Typical Support engineer activities include monitoring customer hardware/operating systems/applications, opening/updating support cases in Salesforce.com, and coordinating/following- up on troubleshooting activities with Technical Support Eng...
The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. The position will be located at the San Francisco Enterprise Rent A Car administrative office. Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resoluti...
Position Description The Customer Support/Tech Support candidate will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment and be able to effectiv...
American Specialty Health is searching for an exceptional customer service representative to join our Practitioner Contract Services Team. The ideal candidate will professionally respond to practitioner inquires via the telephone queue system to ensure efficient and effective resolution of practitioner inquires or complaints while delivering high quality customer service. Responsibilities · Answer...
Customer Relations Specialist Job Label:CCL_CRS-2 Do you have a love for the open sea and big beautiful cruise liners? Do you relate well to others and have a passion for providing EXCELLENT customer service? If these two questions are speaking to your inner traveler, that’s because this is YOUR job post! Celebration Cruise Line is looking for a stellar new Customer Relations Specialist to add to...
Do you like helping others? Do you need to work night shift? Do you like to work in a casual fun environment? Then you need to apply today! Sitel is currently hiring Customer Service Agents for our Inbound Call Center in Asheville, NC. These Full-time positions start at $8.00/hr, and include performance-based pay increases all the way up to $9.50/hr. We offer: - Medical, Dental, and Vision Insuran...
Overview: Medicare Member Representatives are skilled to interact with callers to provide prompt and accurate responses to questions from members. While interacting with members, the representative will answer inquiries, resolve issues, and respond to requests, within established performance standards via telephone. Representatives work independently in servicing callers on a wide variety of healt...
-• Manage by walking around. Be visible to answer questions. • Take calls that your agents can't handle and be available when an agent appears to need assistance. • Monitor queue and track inbound/outbound calls. Keep agents aware of inbound/outbound calls, calls waiting, abandonment rate, etc. • Motivate and encourage agents through positive communication and feedback • Review the past week's eve...
We are a Senior Living Community and looking for a licensed professional hair stylists for our retirement home in Yorba Linda. Experience with wash, sets, haircuts, color and perms for seniors is a plus. We want our residents to have the best service available. Position is classified as an independent contractor and all services will be contracted for in advance of starting. Contracting is depende...
Technical Service Representative Buzztime is looking for its next employee! We are looking for an experienced Technical Service Representative to drive product development for our Consumer Services product. We are looking for an energetic individual to join our Operations Team as a Technical Service Contract Representative (TSR). The Buzztime TSR is the primary and secondary point of communication...
We are looking for high energy enthusiastic employees that can successfully demonstrate a positive attitude and provide our customers with phenomenal service! We offer competitive pay, shift differential, training and development as well as medical/dental, 401K benefits. We are located in the Las Colinas area where our facility offers covered parking, fitness center and cafeteria services for our...
THE PRIMARY PURPOSEOF THE POSITION The Personal Services Specialist is primarily responsible for building, maintaining and enhancing client relationships by providing consultative service excellence through comprehensive, personalized service and guidance to high net worth clients with assets greater than $1 million. This includes proactively offering investment guidance to clients, when appropria...
Customer Service Representative/Teller – Baldwin Park, Anaheim, Fullerton and Brea, CA Company Overview: Cashback Payday Advance opened its first location in San Bernardino, CA in 2003. The company has always provided an outstanding service experience for our Southern California customers. We understand the stressfulness involved in applying for any sort of loan; therefore, we have built our compa...
Damascus Road Marketing, Inc. Customer Service Representative - Full Time Starting Pay $10/hr -$14/hr Plus Bonus Incentives Rapid Career Advancement Opportunities! Fresno, CA Area Damascus Road Marketing is currently offering sales and marketing positions that include comprehensive training. Successful candidates will have opportunities to advance through the organization. As a fast paced company...
Strata Consulting Group, Inc is hiring for a Marketing Manager The ideal sales & marketing candidate should possess the following qualities : • Excellent verbal and written communication skills • Willingness to learn sales & marketing tactics • Desire to achieve and drive to excel in the sales & marketing industry • Self-motivated with a persistent work ethic • Ability to multitask and stay organi...
Salary: $18-$20/Hourly based on skill set and experience. We also offer great benefits, 401K, paid vacation and holidays. We are an Equal Opportunity Employer and welcome your qualifying resume. Like us Facebook to get a better idea about our corporate culture. Please visit our website at www.TRLSystems.com for more information about TRL Systems, Inc. PURPOSE To provide outstanding customer servic...

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