Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 146197
POSITION SUMMARY: Under general supervision, responds to inquiries regarding service, delivery, billing, and/or quality problems. Determines nature of request and provides the customer with the necessary information by consulting tables, manuals, schedules, contracts, or personnel in other departments. Assures that appropriate records are maintained and require reports are prepared. ESSENTIAL DUT...
New Call center in the Myrtle Beach area looking for Customer Service Representatives to help grow their business. Temp to Hire and must be able to work flexible hours. Must have a High School Diploma or Equivalent and an acceptable background Apply today! Equal Opportunity Employer Minorities/Women/Veterans/Disabled...
BASIC PURPOSE: To support the Home Delivery customer in order and delivery processes. EDUCATION/KNOWLEDGE SPECIFICATIONS: · Requires knowledge normally acquired through high school education and specialized or technical training plus related company experience and on-the-job training. · Ability to make sound decisions and good judgement. · Ability to quickly develop functional knowledge of ap...
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs. Th...
JOB SUMMARY The Technical Support Team Leader provides a differentiated customer experience to Zale’s internal customers -- via troubleshooting, root cause analysis, resolution of routine technical problems and support of the Technical Support Specialists and Analysts. The Team Leader will identify improvement opportunities, address escalated issues and ensure the delivery of timely resolution to...
Resident Services Coordinator The Resident Services Coordinator is responsible for assisting the Property Manager with handling all current resident processes and concerns, including all related administrative work involved in the coordinating of resident services. He/She must have a working knowledge of all leasing and management policies, accounting, maintenance and resident retention policies ...
ABOUT THE COMPANY: SoBellas Home Services is a fast growing residential air conditioning and appliance repair and installation company. As one of the leading residential service companies, we constantly seek new people to join our team. We currently serve all of the El Paso, San Antonio and Las Cruces areas. We are a company who serves the community, our by product is residential repair work. Cus...
Dynamic industry leader is in IMMEDIATE need of Customer Service Representatives! If you're looking for a company that offers flexibility with a great work-life balance, apply today! These individuals will be responsible for data entry of certificate of insurance request received via telephone, website, postal mail, emails, and fax. Previous call center and/or data entry experience is a plus. Re...
Major Gifts/Development Officer Hospice Alliance, Inc. is seeking a Major Gifts/Development Officer to manage our donor relations programs and be our ambassador in the communities we serve. Prior experience in a similar role is preferred and candidates should possess a demonstrated involvement in the communities we serve. Hospice offers a competitive benefit package. To apply email resumes to Bren...
CSM SERVICES is currently seeking motivated individuals for part time cleaning at the In- land Lakes Schools. Interested applicants are encouraged to apply online at http://www.csmservices.net or call the office at 1-800-490-5754....
Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities. What does Overhead Door have to offe...
Sunrise Packaging is looking Client Relations Representative to interact with customers and provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities: Confer with customers by telephone, email, or in person in order to provide information about products and services, to submit quote and take orders using Salesforce and "Made2M...
The ideal Inside Sales/Customer Service candidate is a strong multi-tasker that thrives in a fast paced environment, has strong time management skills and the ability to solve challenges quickly. This individual will be responsible for all aspects of customer service & sales support: answering phones, counter sales, proactively reaching out to customers, working with outside sales, maintaining...
Job Purpose This position is responsible for providing technical support, enforcing technical standards, and updating technical training for Network Operations Center. This technical support specialist provides first line support to CBT work groups for IP services, including access devices services for these platforms. Essential Functions · Access Equipment Technical support for CBT Network Ope...
Company Confidential Eden Prairie, MN, 55347
We are a fast growing financial services company that serves many of the Upper Midwest's major employers. We are seeking an experienced Customer Care executive to manage our service teams who have the day to day contact with our clients. Our ideal candidate is a mentor, problem solver, people developer and active decision maker. We are a very employee centric company and the person we seek will be...
The Client Support Supervisor supports and leads a designated group of team members. The responsibilities include call volume management, performance reviews, training, reporting and analysis. Lead the team members to meet and exceed personal goals, motivate the teams to provide superior service to Dealertrack Clients, and to provide the necessary support to ensure each team member’s success. PRI...
Job Description Looking for the right time and right place to start building your future? Greenway Health is looking for Technical Support Technicians to join our growing Healthcare IT, customer service, call center in Birmingham, Alabama. Greenway, recently ranked #1 in the healthcare IT industry for user satisfaction, is a growing company with opportunities to start building your career in one ...
CUSTOMER SUPPORT REPRESENTATIVES NEEDED FOR MARKETING FIRM Are you ready to get your career started, or perhaps just ready for a career change? SIGNATURE is seeking individuals with impeccable customer service skills who are looking to apply their people skills to assist the expansion goals of our telecommunications clients with huge demands. We represent major clients in the telecommunications ...
Due to upcoming retirements, Vernon Electric Cooperative, headquartered in Westby, Wisconsin is seeking two customer focused employees in the following areas: CUSTOMER SERVICE REPRESENTATIVE This position serves as a primary customer service contact for our members. Duties include handling member inquiries in person, over the phone, and via email; updating member account information; setting up ne...
About Us Farmers Insurance Agency Responsibilities • Answer enquiries and provide information about goods & services • Answer phones • Data Entry • Process customer requests • Answer policy and billing questions • Cross Selling to existing clients • Quoting new prospects Education • High School Diploma (or equivalent) Qualifications • 5 years experience in Insurance or a related field...

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