Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14517
Build a Career You Can Be Proud Of Xerox Services has immediate positions for Customer Service Representatives Walk-ins Welcome! Monday - Friday 9am - 4pm Questions? Please contact Tessa at 765-778-6219 Apply in person: 2828 Enterprise Drive Anderson, IN 46013 Must pass background and drug screen Apply online: http://www.jobsatxerox.com/anderson-vin/ EOE M/ F/Disability/Vet ©2014 Xerox Corporation...
Restaurant / Retail / Hospitality Professional Wanted ! Customer Service and Direct Marketing & Sales Development Specialist ! Growth Opportunity outside of the restaurant and retail rat race! ENTRY LEVEL - TRAINING PROVIDED - WE HIRE PEOPLE WITH RESTAURANT, RETAIL , BAR TENDING AND HOSPITALITY EXPERIENCE!!! Are you tired of working late nights ? Holidays ? and weekends ? Do you want a long term b...
Job Description Strata Consulting Group is currently hiring for a Team Lead We are a consulting firm that specializes in sales and marketing for prominent fortune 500 companies. Without sales, the ability to market a product would be merely impossible and a business could no longer sustain itself. Businesses' everywhere are interested in outsourced marketing, but few are savvy enough to accomplish...
Need Experience? Have a Good Work Ethic? Great Personality? STRATA CONSULTING GROUP, INC is a privately-owned marketing and sales firm in Cleveland, Ohio with an expanding client portfolio. Currently, we represent the largest telecommunications company in the US. We are opening 5 more national offices by the end of 2014 - each run by a manager who started in the entry-level position and progressed...
Univers Workplace Solutions http://univers.biz is looking for Licensed Insurance Agents to work as Benefit Enrollment Counselors for seasonal opportunities in our enrollment center in Irvine, CA. This is a brand new office with a great team in place and a terrific work environment! Our Goal: • To elevate the benefit knowledge and enrollment experience of the nation's workforce. • Communicate infor...
AUDITIONS Saturday,August 23, 2014 10 am - 2 pm Wyndham Andover Ballroom 123 Old River Road Andover, MA 01810 Character Actors & Special Effects Make-Up Artists needed for a REGIONAL HALLOWEEN EVENT WEEKENDS SEPTEMBER & OCTOBER no costumes required. (Make-up artists will need to bring portfolio.) For more info, contact: hauntauditions2014 @ gmail.com <- CLICK THE IMAGE TO VIEW THE AD...
DRY CLEANING PRESSER Wanted. Experience necessary. Front Counter Help Full & Part Time. No phone calls please! Apply at Superior Cleaners, 37 Essex St., Lawrence, MA...
Restaurant / Retail / Hospitality Professional Wanted ! Customer Service and Direct Marketing & Sales Development Specialist ! Growth Opportunity outside of the restaurant and retail rat race! ENTRY LEVEL - TRAINING PROVIDED - WE HIRE PEOPLE WITH RESTAURANT, RETAIL , BAR TENDING AND HOSPITALITY EXPERIENCE!!! Are you tired of working late nights ? Holidays ? and weekends ? Do you want a long term b...
Job Description Strata Consulting Group is currently hiring for a Team Lead We are a consulting firm that specializes in sales and marketing for prominent fortune 500 companies. Without sales, the ability to market a product would be merely impossible and a business could no longer sustain itself. Businesses' everywhere are interested in outsourced marketing, but few are savvy enough to accomplish...
UNDERSTAFFED OFFICE!!!!!! Expanding office with 39 years of service needs great people for: ADMIN/CLERICAL STOCK ROOM HELP SALES TEAM (manager) PHONES and other ENTRY-LEVEL OPENINGS. WILL TRAIN(no experience needed-must be able to work well with opposite sex) FUN ATMOSPHERE-FAST PACE AS WELL.(career advancement) COMPENSATION:DISCUSSED IN INTERVIEW...
Spanish/English speaking CSR needed for busy 24x7 call center for 11PM to 7 AM shift, 5 days a week, including weekends. Inbound calls are 90% of the service which handles calls from hospitals, medical clinics, street and housing maintenance techs, and fraud and abuse reports for a wide variety of government agency clients. Must be smart, fast, reliable, have HIPAA training, good with handling dis...
Strata Consulting Group, Inc. is hiring for entry level candidates looking for a position to begin their career in sales and marketing. Ideal candidates have leadership, communication, and management skills. The position is entry level, so all experience levels will be considered. At Strata Consulting Group, Inc., we don’t hire managers from outside, we develop and promote only within based off th...
Apply Online: https://www.digitalcheetah.com/hdmapplication Help Desk Manager Digital Cheetah Solutions, Inc., is a fast-paced, innovative company providing cutting edge mobile and web solutions to not-for-profit and educational organizations. Digital Cheetah Solutions, Inc. strives to create an exciting, challenging and rewarding work environment. As a fast-growing, dynamic company, we offer care...
Restaurant / Retail / Hospitality Professional Wanted ! Customer Service and Direct Marketing & Sales Development Specialist ! Growth Opportunity outside of the restaurant and retail rat race! ENTRY LEVEL - TRAINING PROVIDED - WE HIRE PEOPLE WITH RESTAURANT, RETAIL , BAR TENDING AND HOSPITALITY EXPERIENCE!!! Are you tired of working late nights ? Holidays ? and weekends ? Do you want a long term b...
Customer service and sales experience are wanted to fill our Account Manager position. We are currently accepting applications from individuals with experience working in customer service, customer relations, customer support and sales to work as part of our team. ______________________________________________________________________________________________________________ Apply Now for IMMEDIATE...
Need Experience? Have a Good Work Ethic? Great Personality? STRATA CONSULTING GROUP, INC is a privately-owned marketing and sales firm in Cleveland, Ohio with an expanding client portfolio. Currently, we represent the largest telecommunications company in the US. We are opening 5 more national offices by the end of 2014 - each run by a manager who started in the entry-level position and progressed...
Strata Consulting Group, Inc. is hiring for entry level candidates looking for a position to begin their career in sales and marketing. Ideal candidates have leadership, communication, and management skills. The position is entry level, so all experience levels will be considered. At Strata Consulting Group, Inc., we don’t hire managers from outside, we develop and promote only within based off th...
We offer a thorough management program for qualified individuals to learn to train and supervise sales people, while learning various aspects of sales and marketing and other critical and fundamental business principles. Successful individuals will be given the opportunity to build their team, and may qualify to open their own business to represent some of the biggest brand name companies in indus...
As a fast paced company in the direct sales and marketing industry, Rising Star Marketing continues to set the standard for excellence in client acquisition and customer retention. By providing direct sales and marketing services to Fortune 500 companies nationwide, we increase the market shares of our clients through a proven direct sales approach. We provide our clients with a face to face sales...
CALLS PLUS, a 24x7x365 multilingual Contact Center, is currently seeking experienced candidates for an evening Floor Supervisor in our busy Lafayette center. This position will be responsible for supervising 6-10 Health Service Representatives and monitoring call flow. 3-10PM shift, five days a week, including weekends. JOB REQUIREMENTS: Applicants must have at least 2 years of college, be smart,...

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