Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14836
Partner with eBay customers to help them resolve and/or navigate successfully through account issues driven by site policy and/or actions initiated resulting in buying or selling limits. Efficient and accurate resolution of issues and questions regarding customers' accounts. Reliably follow-up with customers on issues. Be empathetic to customer concerns and display a sincere desire to serve. Teamm...
Req# 154708BR Position Title Care Account Services Representative Position Summary Plays a vital role in the retention of Sprint's consumer customers. Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain our customers servi...
Implementation and Support Specialist –WO Central About WideOrbit: WideOrbit is the leading provider of advertising management software for large Media companies. WideOrbit’s comprehensive product line helps clients manage the entire workflow of advertising sales, from placement and optimization through to invoicing across multiple media, including broadcast television and radio, media networks, d...
Req# 154340BR Position Title Care Account Services Representative I Position Summary Plays a vital role in the retention of Sprint's consumer customers. Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain our customers ser...
Req# 155296BR Position Title Business Wireless Technical Support Specialist Position Summary Supports all product types for end-users with large business account client. Answers telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services. Support is primarily related to external clients, but they may also assist and advi...
Johnson & Johnson companies are equal opportunity employers. Workforce Management Strategy Specialist-6028140311 Description Johnson & Johnson Health Care Systems Inc., a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Workforce Management Strategy Specialist. This position will be located in Piscataway, NJ, Warsaw, IN or Raynham, MA. Johnson & Johnson Health Care...
The Buffalo News has an immediate opening for a Part-Time Temporary District Manager to work Sundays and holidays from 5:30 AM to 11:30 AM and two additional days; either one weekday plus Saturday or two weekdays from 4:30 AM to 9:30 AM. The P/T DM oversees independent delivery contractors to ensure timely and accurate delivery of The Buffalo News and provides exceptional customer service to our v...
Company Overview: ICONMA is a consulting firm, that provides professional staffing services and project based solutions for a broad range of Fortune 1000 companies. Our areas of expertise include Information Technology, Accounting/Finance, Engineering, and Professional. ICONMA has a nationwide presence that helps us support our national clients. ICONMA has received numerous awards for delivering o...
Our client, located on the West Side of San Antonio, needs students for Part Time openings for Phone Screeners! It is not required that you are a student, however the schedule and amount of hours will cater specifically to flexibility and class schedules. Responsibilities: Handle communication with customers who have recently submitted online inquiries concerning their insurance products. The repr...
NOW HIRING! On-the-Spot Interviews! August 5th 9a-4p & August 13th 10a-5p in our retail superstore. We are looking for individuals with automotive knowledge to provide service and sales support to our customers. Our reps answer incoming customer calls, respond to inquiries on price & availability, and are trained to pursue sales opportunities. They assist customers in selecting the correct parts f...
Position Description Position Title: Teller (I, II, III) Department: Retail Banking Primary Objective: To assist the Bank in meeting its goals of sales and service by providing the highest level of customer service through an ongoing commitment to improvement n knowledge, productivity, and job efficiency. Under the supervision of the Branch Manager, Assistant Branch Manager, or Head Teller, this p...
Position: Customer Care Representative, Full Time & Part Time Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Position/Company Overview: Modernistic recently went from being open six days a week, to seven days a week. Therefore, we are looking for a few additional customer service 'gurus' to join our Team! This position would requ...
trustaff has 50+ urgent openings for Call Center Reps in the Blue Ash area. Both full and part-time positions are available, with flexible hours and pay starting at $10-11/hour. Customer service experience and basic computer skills are a must. Candidates must have good typing skills, and knowledge on internet navigation. Both 1st and 2nd shifts available. Temp-to-hire. APPLY TODAY - START TOMORROW...
The Customer Service Representative provides friendly and high quality service to Our Client's customers. Our Client’s mission is to offer fans a guaranteed, fully supported, open ticket resale market that is the preferred secondary ticket marketplace for buyers and sellers. In order to accomplish that mission Our Client's Customer Service must contribute to its accomplishment by working as a team...
IMPLEMENTATION & SUPPORT SPECIALIST – WO PROGRAM - DALLAS, DENVER OR SAN FRANCISCO About WideOrbit: WideOrbit is the leading provider of advertising management software for large Media companies. WideOrbit’s comprehensive product line helps clients manage the entire workflow of advertising sales, from placement and optimization through to invoicing across multiple media, including broadcast televi...
Promotional Product Specialist Organization Summary O’Brien Corporation is a leader in providing an integrated approach to printed materials, promotional products, marketing, and logistical support. Our client list includes many of the leading healthcare facilities throughout the Mid-West – our growth a direct result of our staff’s commitment to service, quality, and integrity. We currently have a...
Hello Job Seeker, We are currently helping our client find qualified candidates for a Help Desk Position in the Wilmington area. Pay: DOE/no less than $15/hr Duration: This is a 1.5 year contract position which does have the potential to be a permanent career path This is a pretty standard Help Desk Representative role and if you are interested in being submitted for consideration please respond t...
Company: Evoqua Water Technologies LLC Division: WT - Services - Municipal Services Location: FL - Sarasota Req ID: 129966 Position Title: Customer Service Manager Experience Level: Mid Level Education Required: High School Diploma Travel Required: Yes Company Description: Evoqua Water Technologies LLC is a leader in water and wastewater treatment products, systems and services for industrial and...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
We are seeking qualified candidates who are relational, socially intelligent, enjoy building relationships, and show a strength in interacting and meeting customers' needs. This company is a large corporate enterprise bank, and candidates with a background in business, finance, and marketing are encouraged to apply! Description of job: Provides quality customer service and support to customers on...
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