Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176536
If you are a self starter with the desire to excel, we have an opportunity for you in the expanding field of wireless communications. We are in need of motivated, results-oriented team players in our Springville location. The ideal candidate will: Possess high ethical standards Enjoy assisting customers with product, service, and billing questions Have the ability to identify, troubleshoot, an...
Job Title: Avaya Field Technician – Tier II Position Type: Permanent Job Status: Full-time Location: Based out of Sacramento, CA. Daily travel required. Primary Responsibility: The incumbent in this position serves as a technical individual contributor that primarily travels to customer locations for the purpose of installing, testing, troubleshooting and maintaining all or a portion of the C...
Company Confidential Methuen, MA, 01844
An Independent Insurance Agency located in Methuen, is seeking a full time Bilingual Personal Lines Customer Service Representative. As a key member of the team, you will interact with clients to provide information in response to inquiries regarding the Agency’s personal lines products and services; handle and resolve client complaints and issues; and review and recommend coverages for clients. T...
Location: Salt Lake City Merch Hourly Rate (if applicable): Summary: The Retail Sales Associate is responsible for providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and of...
Consolidated Business Operations and Support Services Seattle, WA Job Description: As a Bilingual Operations Center Agent in ICF’s Call Center, located in Seattle WA, our successful team members will perform telephone interviewing to collect data for a number of research studies. Bilingual Agents must be fluent in both Spanish and English (both in oral and writing skills). Our work includes the...
Customer Service Representative/Administrative Total Wound Care Solutions, TWS, www.tws.net Mt. Pleasant, SC We are an established medical supply company, tws.net, specializing in the home delivery of wound care, ostomy, and urological supplies. TWS is searching for a motivated and hard working individual to join medical office team as an insurance specialist. This position will require someone...
Customer Service Specialist. College degree required! Will work directly with customers on a daily basis. Must be able to multitask and focus. This is a VERY detail oriented position!! Specialist will handle confidential customer information - cannot make mistakes entering information or researching. Must be able to work full time and be here every day and be an independent thinker. Will work clos...
On behalf of Battelle Memorial Institute, Headway is seeking outgoing and enthusiastic individuals to complete research interviews with children and adults for the Healthy Communities Study (HCS). This is a part-time position with a non-traditional schedule and is offering $12- $16 per hour based on experience. As a Data Collector for Battelle, you will make visits to enrolled participants and co...
The Solar Ambassador Customer Care Specialist is responsible for providing frontline support to help Solar Ambassadors and SolarCity salespeople solve specific product and software-related issues. Support may be delivered over the telephone or via email. This position will also be responsible for creating content that program users can access individually in order to help themselves. • Provide fr...
On behalf of the National Consumer Panel, Headway is seeking Bilingual Call Center Representatives to work at the Panel Support Center in Syosset, NY. This is a part time, contract opportunity offering $11/hour. Successful Call Center Representatives may have the opportunity for permanent, long term employment after 6 months. The position will require 25- 30 hours a week from 9am-3pm and Saturday ...
Techno Aerospace– North Miami, FL If you are the typical corporate Account Manager, please do not waste your time. Stop reading. We are different. We are wildly passionate about delighting our customers and about growing people. We are looking for an amazing candidate to join our 185+ team as we create a dynamic customer experience, enter new markets and triple the size of our business. Beware!...
Chesapeake Marketing is a wholesale distribution company based in Chesapeake, VA. Our supplier is one of the nation’s largest fragrance manufacturers and has been in business for more than 35 years. Our product line specializes in the newest trends in popular fragrances for men and women. Our goal at Chesapeake Marketing is to provide a complete, hands-on business learning experience in as little...
Randstad has immediate opportunities for Call Center Representatives in Cleveland. Candidates must have the flexibility to work any day Monday through Saturday and any hours between 8am - 8pm with a rotating schedule. Call Center Representative handles customer relations inquiries and problems via telephone. May respond to e-mail inquiries from internal and external customers. Customer relations ...
Job Title: Technical Support Requirement Type: Permanent. Location: Palo Alto, CA Essential Duties Respond to customer phone and e-mail support requests in a timely, efficient and professional manner Solid understanding of, along with the ability to perform basic troubleshooting on Windows 7 and Mac OS Maintain expert-level knowledge on the features and business application of the company’s ...
Summary: Under the supervision of the Medical/Laboratory Director and Center Management ensure donor suitability, product integrity and the continued good health of donors through the compliance with Food and Drug Administration (FDA) regulations and Standard Operating Procedure (SOP) Manual guidelines. A Traveling CMS may require routine travel up to 100%. Primary responsibilities for role: Pr...
JOB SUMMARY: Our Field Executives are responsible for maintaining the territory assigned to them, sharing important business updates, and providing customer service. In partnership with other team members they will assess specific and unique community needs within their areas. This position(s) will be based in one of our Service Centers (North Branch, NJ); however frequent travel within the Coun...
Wilkins Research Services is currently hiring Telephone Interviewers. Our Interviewers conduct market research on a variety of topics through telephone surveys. They work in a call center environment using a predictive dialer system. The position involves contacting individuals and asking a series of scripted questions over the telephone. We have full time and part time positions available on 1st...
Current Need Position Description With minimal supervision, performs Level 1 and 2 technical support and issue management of complex problems concerning the My Care Plus application, using the application and system knowledge. Areas of involvement include but are not limited to the My Care Plus application, multiple ticketing systems, and Share Point sites for documentation. Position is customer...
Adecco is currently assisting a local client in their search to fill a Customer Service Representative position in Jacksonville, FL. As a Customer Service Representative you will be responsible for answering heavy inbound calls, providing front line call support and researching answers for customers. Apply Now if you meet the qualifications listed below! Responsibilities for this Customer Servic...
HIRING BONUS UPDATE: If you have Konica Minolta experience, you may qualify for a hiring bonus of up to 15% of your first year's base compensation. OneSOURCE Managed Services, a Xerox Company, is committed to providing excellent customer service. We have a rating high above the industry standards in Oklahoma City, Broken Arrow, Enid, Muskogee. If you would like to provide industry leading custom...

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