Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13949
Panama City, 32401
Install/Maint/Repair Small Engine Mechanic Looking for experienced and reliable small engine mechanic for Go-Cart race track. Must be experienced welder. Full time, year round employment. Apply in person at Hidden Lagoon Super Race Track Mon - Fri 11am-5pm WEB ID 34296321 txt FL96321 to 56654...
Company Confidential Valdosta, GA, 31601
NOW HIRING • Money Driven Salespeople • Guaranteed weekly pay + commission + bonuses • Auto Locator Experience is a plus but not required. • Training & Benefits Provided. • Full Time M-F 9-5:30 • GREAT income potential. Call Lincoln at Automotive Transfers: 1-800-960-9031...
Company Confidential Summerville, SC, 29483
COSMETOLOGISTS Henry’s Saloon in Summerville has 5 chairs to rent. Must have own clientele. Contact Henry 843-607-6513...
Why UMB Energetic. Friendly. Fun. Not exactly the words that first come to mind when you think about working in the financial industry, right? We get it. At UMB we pride ourselves on being different. We operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused! We have plenty of tradition too – actually over 100 years of it! We're proud of our hi...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Family owned and operated since 1972, Cruise America, Inc. ranks as North America’s largest RV Rental and Sales provider with 129 locations and almost 300 employees at peak season. With rental fleets that can balloon up to 4200 American manufactured motorhomes, Cruise America has expanded every year due to the family philosophy of always raising the bar when it comes to providing exceptional custo...
Job Description Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Customer Service Call Center Representative As a Customer Service Call Center Representative, you may work with a headset, but it's your mindset that makes you mos...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions, then consider joining our team...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions? If so, consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smoo...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Customer Care Specialist - Inbound Calls ONLY! - San Antonio, Texas Are you looking for a career with a company that has been doing business for more than 200 years, offers you an extensive training program and provides advancement opportunities? The Hartford has that opportunity for you in our Customer Care Specialist position. As a Customer Care Specialist for The Hartford, you will be the first...
Purpose of Position: Provide excellent customer service to customers by answering inquiries, finding correct solutions. About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries a...
ENTRY LEVEL Customer Service and Sales positions North East Ohio Marketing Group http://neomarketinggroup.com/ North East Ohio Marketing Group is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our A...
Resumes as a word attachment with salary history and reasons for changes in employment to ***** Accounting Manager $85-95k Summary Responsible for the overall organizational, direction, and administration of accounting operations including the financial close process, financial statement analysis and reconciliation process, accounting for fixed assets, real estate leases, and taxes...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Greenville area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID adva...
Job Description Bowe Systec North America Inc. is seeking experienced Customer Service Engineers in the Dallas, Texas and Newark, Delaware areas. Position Summary: The Customer Service Engineer is responsible for installing, servicing and maintaining Bowe plastic cardmail processing equipment at our customer’s site. The successful candidate will perform both remedial and preventative maintenance e...
Skyline Marketing Group, Inc. is one of the leading marketing and advertising firms in Oklahoma. We have recently expanded into Dallas and are looking to fill entry level positions in management, marketing, advertising, sales and customer service. We are focusing on building our event marketing divisions. Huge clients have hired us to increase consumer awareness and generate new revenue to build t...
About Us Regional trucking company hauls commodities for the oilfield and other industries. Service orientated business that's prides itself in on-time deliveries to our varied customer base. Responsibilities • Develop annual customer service department plan/budget • Empower staff to achieve customer satisfaction • Identify customer service trends • Recruit, orient, train, coach, schedule and asse...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
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