Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 184151
METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies. We are seeking an Weighing Tech Support Specialist in Columbus, OH. SUMMARY This position is required to provide pre- and ...
POSITION PURPOSE - The Contact Center Supervisor manages a team of 10 - 15 associates in a contact center environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, and inventory levels. Duties may include personnel issues, training, and customer service. Duties include: - Supervising, coaching and providing counsel to con...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
This position is responsible for coordinating all cabinet jobs from sell to installation. Dealing with customers, (builders/re-modelers/homeowners) to help the sales staff complete kitchen/bath jobs from start to finish. Order entry: Create model numbers Enter and receive Purchase orders Enter cost/sell Sets up deliveries Selects billing for invoicing Coordinate product receiving and delive...
Description: Delivering the best customer experience starts with you. You're looking for a place where you will be empowered to be your best. When you join UnitedHealthcare's Provider Services Group, you'll be part of a team committed to reshaping the way health care works for millions. You'll join us on a mission to not only deliver the best customer service in the health care industry, bu...
Description: Delivering the best customer experience starts with you. You're looking for a place where you will be empowered to be your best. When you join UnitedHealthcare's Provider Services Group, you'll be part of a team committed to reshaping the way health care works for millions. You'll join us on a mission to not only deliver the best customer service in the health care industry, bu...
Description: Position Description: In this position you will be part of a reporting and incentive solutions team responsible for designing/developing, programming, maintaining and publishing reports for the purpose of managing customer incentive programs. Position will assist with developing a standard and consistent process for report creation and distribution; role will support overall in...
Description: Position Description: UnitedHealth Group is working to create the health care system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of i...
Description: .0001pt;line-height:normal">Position Description: .0001pt;line-height:normal"> .0001pt;line-height:normal"> Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our busines...
Description: Position Description: UnitedHealth Group is working to create the health care system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of i...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and conside...
Description: Position Description: In this position you will be part of a reporting and incentive solutions team responsible for designing/developing, programming, maintaining and publishing reports for the purpose of managing customer incentive programs. Position will assist with developing a standard and consistent process for report creation and distribution; role will support overall in...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and conside...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Traffic/Workforce Representatives are responsible for all scheduling, call volume mon...
Description: Position Description: Energize your career with one of health care's fastest growing companies. Some people are never satisfied with what they did yesterday. We're with them and the incredible growth of UnitedHealth Group and our OptumRx Pharmacy Benefits business is satisfying proof that we're on to something. This opportunity is with one of our most exciting business areas: Optum...
Description: Position Description: Energize your career with one of health care's fastest growing companies. Some people are never satisfied with what they did yesterday. We're with them and the incredible growth of UnitedHealth Group and our OptumRx Pharmacy Benefits business is satisfying proof that we're on to something. This opportunity is with one of our most exciting business areas: Optum...
Inbound Call Center Team Leader Location: Madison, WI 537143102 Job Type: Direct Hire - Full Time Shift: First Shift Job Id: 70438 Base Pay: $35,000.00 Profession: Customer Service/Sales Date Posted: 09/27/2014 About the Position: Summary: Our client, a cutting edge telecommunications call center on the east side of Madison, is looking for an Inbound Call Center Team Leader on a Direct H...
The Fort Wayne-Allen County Airport Has both full and part time positions available including: Maintenance Customer Service Custodial Services & Smith Field Airport Operations To learn more about these positions and to apply, Please visit the Employment section of the www.fwairport.com website This listing brought to you by Fort Wayne Newspapers and www.jobs.fortwayne.com....

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