Customer Satisfaction Analyst Jobs
The Customer Experience/Satisfaction Analyst creates and manages the surveys for our the clients’ websites and other channels, and works in conjunction with our technical teams to ensure implementation of the survey. The CX Analyst then analyzes the results from the client’s customers, finds the story in the metrics, and creates and presents the findings to the client. The presentations include ac...
Senior Analyst, Customer Intelligence Responsibilities include but not limited to the following: • Consult with internal lines of business to develop analyses leading to actionable insights that enhance internal processes and improve customer satisfaction. • Utilize internal and external data to perform quantitative analyses, identify trends, measure performance and improve management’s understand...
The ScriptPro Workplace ScriptPro is the industry and world leader in pharmacy automation, and it’s our employees who truly make our company great. Their creativity, dedication and excellence allow us to successfully develop, build and support the full line of ScriptPro systems installed in thousands of pharmacies worldwide. Company Role Description: This position will work directly with external...
Working at Exotic Metals Forming Company is more than just a job. It’s a place to challenge yourself and be a part of something bigger. We are innovative, provide a great environment and work together as a family. Be a piece of our culture. Be the Best! Description Customer Process Improvement Analyst - Marketing The Customer Process Improvement Analyst will develop and maintain tactical, strategi...
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
Huntsman currently has an immediate opening for a dynamic individual with proven capability as a Customer Service (Call Center) Analyst for our Global Information Technollogy Division located at our Corporate Administrative Headquarters in The Woodlands, Texas. Essential responsibilities of this position include but are not limited to the following: Perform User Administration in accordance with a...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. The Customer Contact Analyst works with the broader support analytics team chartered with monitoring the performance of Apple's software products in the field. This is a key function within the company responsible for...
Frost & Sullivan seeks to hire a dynamic and experienced Market Research Analyst to join the Customer Research team. The Customer Research team conducts quantitative and qualitative research across various industries—primarily those verticals that Frost & Sullivan is renowned for its expertise: Aerospace & Defense, Automotive & Transportation, Business & Financial Services, Chemicals, Materials &...
Project Management and Customer Assistance Analyst Company: Financial Software Development and Research Firm Region: New York City Category: Financial Technology/Software Engineering Salary: Flexible D.O.E. Our fast growing financial technology and algorithmic trading analytics firm provides software and services to premier global financial institutions. We are known for the excellence of our offe...
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through...
Job Summary: The Customer Support Analyst is responsible for resolving customer issues and questions to customer's satisfaction. Essential Duties and Responsibilities: Assisting customers with their application needs. Providing solutions in a timely manner. Recommending configuration changes and system additions that optimize performance. Answering how-to questions. Participating in after-hours pa...
Customer Service/Shipment Coordinator Analyst Hiller Carbon Hiller Carbon, LLC is a leading supplier of carbon materials to steel, foundry and specialty industries. We are seeking a talented individual with a strong work ethic who likes to be part of a team. Job Description The Customer Service Analyst is responsible for receiving customer orders, entering shipments in our order entry system, sche...
Technicolor is home to industry-leading creative and technology professionals committed to the creation, management and delivery of entertainment content to consumers around the world. Propelled by a culture of innovation and underpinned by a dedicated research organization, the company’s thriving licensing business possesses an extensive intellectual property portfolio focused on imaging and soun...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Req# 3922654 Location: Mountain View, CA Schedule: Start Date 05/19/2014 Estimated End Date 05/19/2015 Hours Per Week 40.00 Hours Per Day 8.00 Standard Schedule Schedule Notes Candidate must be able to speak Spanish and type minimum 45 WPM. Reason Vacant Position Department Trust Services Customer Authentication Services Job Category Customer Support Job Title associate authentication analyst Duti...
Job Description: Temp to Hire for the right candidate! PURPOSE STATEMENT / POSITION SUMMARY They system Analyst I requires the full understanding and active participation in fulfilling the mission of the Healthcare company. It is expected that the employee demonstrate behavior consistent with our core values; Accountability, Best Practices, Compassion and Synergy. The employee shall support the Co...
CTG Health Solutions (CTGHS), a division of Computer Task Group, Inc., is a full-service provider of IT and business consulting services devoted exclusively to the healthcare industry. Our understanding and expertise in healthcare systems, processes, and operations is grounded in almost 25 years of providing healthcare IT systems and services to over 600 hospitals, physician groups and healthcare...
Medline Industries in north suburban Mundelein, IL has an opening for an experienced System Support Analyst! The role of the Systems Support Analyst is to efficiently identify and resolve issues resulting in relatively high team contributions and maintain relatively high levels of customer satisfaction within the Technical Support Team. Essential Job Duties: Primarily responsible for providing sof...
The Issue Management Analyst works collaboratively with other team members and internal support teams to facilitate the enterprise issue management process in support of the merger with Medco. Primary Duties/Responsibilities: - Providing issue management support for internal customers in support of major corporate merger - Ensures work is performed according to department guidelines and standard o...
WE ARE LOOKING FOR CANDIDATES AT ALL LEVELS OF EXPERIENCE FOR DIRECT POSITIONS LOCATED WITH A CLIENT IN LANSING, MICHIGAN. Test Analyst: Provide test coordination for multiple projects Develop detail test plans for each level and type of test to validate end-to-end business processes that are part of the ERP/SAP implementation Identify activities, required skills, and estimates for testing work pl...
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Answers for Customer Satisfaction Analyst Jobs
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What jobs can i get with an mba in marketing?
I want to go into the marketing research field and I was wondering if an mba would land me a job in a management position like a marketing research manager or would I have to start from the entry leve...
A career in a large logistics company?
Hi, I am 19 years of age and I have recently applied to work for a global logistics company, it has 7,000 employees and offices in all different parts of the world. Would this be a sound career ...
What is the top three professions for job satisfaction?
I know doctor is in the list..
What careers involve moving a lot?
What are some careers that involve moving around every few years. other than coast guard or other military type of jobs. i want to work in business/marketing/advertising/lawyer do any of these involve...
Should I seek a position as a manager or back office?
I'm not a natural leader and have so so interpersonal skill. I get nervous when I speak and I try to avoid saying long sentences to customers at work. I made my sentences short and to the point but I ...
Customer Service Career Tools
Customer Satisfaction Analyst
$27,886.00 - $76,800.00
Typical Salary for Customer Satisfaction Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Satisfaction Analyst
Improves customer service by collecting and analyzing data regarding customer satisfaction; makes suggestions based on results of analyses.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Prepares reports on survey status; design and manage process for problematic situations, and successfully work with various customer issues to achieve resolution.
Provides management planning and control information by collecting, analyzing, and summarizing data and trends; preparing interpretations.
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