Customer Service Director Jobs in Massachusetts
224 Massachusetts Customer Service Director jobs found on Monster.Jobs 1 to 20 of 100
Food Service Manager – Dining Services Director If you are an experienced dining services manager with a passion for providing meals made with fresh food, Unidine has just the opportunity for you! We are experiencing tremendous growth and are looking for an exceptional Food Service Manager to join our team. You will oversee services in a healthcare facility setting and will lead your team in servi...
Description: The Associate Director of Health and Human Service Consulting will provide objective advice, expertise and specialist skills in the area of healthcare strategy and management with the aim of creating value, maximizing growth and/or improving the business performance of clients. This individual will actively participates in the client proposal process, including lead generation, opport...
Charles River Apparel is growing and searching for an experienced Director of Customer Care and Inside Sales based in Sharon, MA. The Director of Customer Care and Inside Sales will lead and direct the Customer Service and Inside Sales teams with the intent of exceeding sales revenue while, maintaining exceptional customer service support. The Director will direct and oversee all aspects of the or...
JEOL USA, Inc. is a world leader in electron optical equipment and instrumentation for high end scientific and industrial research and development. Core product groups include electron microscopes (SEMs and TEMs), instruments for the semiconductor industry (electron beam lithography, defect review and inspection tools, and wafer process monitors), and analytical instruments including mass spectrom...
The Store Director operates a profitable and service minded building through the successful development of a team that can consistently deliver results. They are responsible for all aspects of managing a single store including; managing store associates and overseeing store operations to achieve sales, service, customer satisfaction and profitability goals. Accountable for budget including labor c...
Mass Eye & Ear Infirmary Requisition Number 12-0238 Title DIRECTOR OPERATIONS - OPHTHALMOLOGY Department Ophthalmology Shift Day Hours Per Week 40 City Boston State MA Description POSITION SUMMARY: As a member of department leadership, formulates, plans, budgets, develops and implements programs and strategic initiatives of the Ophthalmology department. ESSENTIAL FUNCTIONS: 1. Direct and lead all...
Job Summary: MKS Instruments, In Wilmington, MA, has an immediate opening for Director of Product Management / Marketing for its ASTeX Product Group, leader in reactive gas generators for semiconductor and specialized industrial applications. This is a highly visible, leadership role within the company. Responsibilities will include: product line strategic direction, tactical execution and busines...
Job Details: - Bachelors degree required Position Summary : The Director is responsible for assuring that the services provided in the Ambulatory departments are safe, efficient, and enhance the quality and customer outcomes for the patients served. Acts as liaison between Ambulatory Services and other departments providing care in the Ambulatory departments clinics. Markets and promotes clinic se...
Director of Infection Prevention & Control/State Clinics BERKSHIRE MEDICAL CENTER is seeking a qualified candidate to lead and direct the daily operational activities of the Infection Prevention & Control/ State Clinics Department. Required qualifications include: Bachelors degree in Nursing, Microbiology, Public Health, or related field 3-5 years of recent experience as an Infection Control pract...
Tufts Technology Services (TTS) is a university-wide service organization dedicated to the strategic planning, implementation, and support of technology products and services that anticipate and meet the academic, research, and business needs of the Tufts community. TTS offers technical leadership and services to our customers with a focus on providing innovative solutions, delivering exceptional...
Lionbridge Technologies Multiple
Overview Life Sciences is looking for Business Development Directors to join the team. This is a great opportunity for someone who is selling services into the Life Sciences industry now and is ready for a new challenge! The Life Sciences Business Unit is the leading provider of language services to medical device developers, pharmaceutical and biotechnology companies, and CROs. We specialize in h...
Vantage Deluxe World Travel directly markets travel to the mature market through print and online channels. When you join the Vantage team, you become part of a global company headquartered in Boston since 1983. Our worldwide teams work together at every level to provide exciting, culturally enriching travel programs to destinations on all seven continents. If you’re passionate about the world, co...
Does working in the company of people who share the passion and vision of creating a better world through learning speak to you? Perhaps you belong here. As a growing organization, we are constantly on the lookout for talented, passionate people. Are you ready to help us make the world a better place? Maybe it’s time to graduate to the most important work of your career. When parents entrust us to...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Solution Delivery Director Framingham, MA; Providence, RI Unspecified Posted 5/24/2013 Kelly McInnis is recruiting for this position. Email your resume to Kelly Apply Job Details Solution Delivery Director for a growing IVR company south/ west of Boston! We are a cutting edge rapidly growing Interactive Voice Respo...
Job ID: 3301 Position Description: AMETEK, Inc. (www.ametek.com) is a leading global manufacturer of electronic instruments and electromechanical devices with annualized sales of more than $3.0 billion. The Company has approximately 13,700 employees at over 100 plants and 100 sales and service operations in the United States and more than 30 other countries. The company is a New York Stock Exchang...
Yankee Leisure Group Our Brands Amtrak Vacations/Yankee Holidays/Unique Journeys Call Center Director The Call Center Director is responsible for managing the day to day operations of a 20+employee call center (Inside sales & quality and service teams, as well as planning and implementing call center strategies, systems and processes. This includes driving improvements for call to booking ratio, c...
Provide leadership to the Department of Residential Life toward the management of a residence hall environment that houses over 8,000 students. Develop a Residential Life program that supports the mission of the University, optimizes individual growth, facilitates an acceptance and appreciation of individual and group responsibility and fosters community development. The Director will insure that...
The Director of the transitional Doctor of Physical Therapy (tDPT) Program has oversight on all aspects of the program and report to the Chair of Physical Therapy. The Director of tDPT Program will oversee quality and content of tDPT curriculum by providing annual reviews. S/he will have oversight of recruiting, hiring and mentoring faculty and oversee all faculty teaching in the tDPT Program. Ass...
The Associate Director for Records Management bears responsibility for all gift processing and data maintenance activities in Advancement. This position supervises a unit of 5-7 employees. This position is responsible for ensuring that gift acceptance complies with university policy and meets IRS regulations and CASE standards and industry best practices. This person is responsible for maintaining...
Summary: Neighborhood Health Plan (NHP), located in Boston, is currently seeking an experienced, highly skilled Director of Project & Process Management . Reporting to the Vice President of Business Development, the Director will provide a central focus of leadership, management and coordination for NHP's project and process management functions. The Director will be responsible for leading and en...
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What jobs can I get through an Aviation Management major in college?
I was accepted to Purdue University for Aviation Management. However, I wonder what kind of jobs this entails. I know it includes ATC, but I don't want to do that. So what else is there, with a short ...
What's a good job to have outside of customer service for a business/marketing major?
I have a Bachelors of Arts in Business and Marketing. I graduated in 2006 and I still cannot find a decent job! Currently I'm working in a bank and although I'm excellent with numbers, I am not workin...
What are the different kind of jobs offered in the radio industry?
I've been questionning myself about my dream job lately and I've found out that I got a huge passion about music. I'd like to know if I can fit that interest into a career in the radio industry someho...
How do you cope when working under an incompetant CEO?
The CEO of the company does not seem to know what is going on. The company is in chaos. All the managers are qualified with good degrees etc but the CEO does not seem to know how to run things and w...
How do I find a recruiter in Boston?
My husband is in a job search with very little success. He does not have a college degree but he has been working as a customer service manager, then director, for the last 6 years. We were told a r...
Customer Service Career Tools
Customer Service Director
$40,000.00 - $149,500.00
Typical Salary for Customer Service Director in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Director
Serves customers by directing customer service staff; planning, implementing, and evaluating customer service systems; making changes as necessary.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Establishes customer service operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing customer service systems; accumulating resources; resolving problems; implementing change.
Provides technical support services by examining contract requirements; developing and conducting installation and preventive maintenance training.
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