Customer Service Director Jobs in Pennsylvania
Currently, there are no Customer Service Director jobs available in Pennsylvania which match this search. You may wish to explore similar job titles on the Customer Service jobs in Pennsylvania page or view related jobs below.
Direct Customer Service Representative RED GLOBAL Red Global is one of the leading Promotional Advertising and Marketing Firms in Philadelphia. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We...
Job Summary In this role you will be responsible for all aspects of the workforce management process and call center performance reporting for all sites throughout the company, including forecasting customer demand, capacity planning, resource scheduling, and reporting of the overall effectiveness the call center’s performance. Job Responsibilities: · Generates and adjusts call volume forecasts...
Prudential Dresher, PA, 19025
Group Insurance is building a new capability (Customer Communications) focused on enhancing Prudential GI’s brand, reducing expenses through increased efficiencies, and reducing risk through improved controls. The Director, Customer Communications will be responsible for building and managing this centralized capability, which will be responsible for managing GI’s transactional output as well as t...
CUSTOMER SERVICE MANAGER Harrington Hoists, Inc., a manufacturer of quality material handling equipment, is searching for a professionalCustomer Service Manager to work in our Manheim, PA, facility. This position is responsible for managing the personnel and functions of a very busy and fast paced Customer Service Department. General Job Responsibilities include: Prepare the departmental fisca...
Company Confidential Conshohocken, PA, 19428
We are a rapidly expanding insurance agency with a career opportunity in our Conshohocken, PA office. The position is for an insurance professional with management experience on the commercial side in an insurance agency. We are looking for an over-achiever who will thrive in a fast-paced, entrepreneurial, team-oriented environment, someone who has respect for the client-agency relationship. We re...
ARAMARK Corporation Philadelphia, PA
Overview: About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Comp...
Service Management Director (Job Number:405691) Description: SAIC has an opening for a Service Management Director located in Pittsburgh, PA. The Service Management Director reports directly to the Program Manager and will provide central accountability for management of all Service Management related activities in scope of the Program- which are those activities associated with the design, mai...
Carnegie Mellon University Pittsburgh, PA, 15201
Job Function: We are looking for a Director of Collections and Information Access Services to join us in the creation of a library organization engaged in addressing contemporary user needs. The successful candidate will have a vision for how library operations strategically deployed support new and changing customer requirements.The Director of Collections and Information Access Services, a libra...
CUSTOMER CARE REPRESENTATIVE Under the supervision of the Director of Human Resources/Resource Center, the Customer Care Representative is typically the first point of contact within the Resources Center. This position is accountable for responding to and following through on all customer/consumer/vendor/prospect telephone and e-mail inquiries. Summary of Responsibilities · Communicates key fea...
Overview: Management Science Associates, Inc. (MSA) is a diversified information management firm that for the past fifty years has given market leaders the competitive edge in data management, analytics and technology. We are currently seeking an experienced Client Relationship Director to work within our Information Management Solutions Division. This Division provides business insights to major...
Robert Half International Inc United States, PA
Job Summary As a Division Director your responsibilities will include: Client development: Develop and grow your own client base by marketing our services for temporary, project and temporary-to-full-time staffing solutions; Negotiate bill rates and conversion fees with clients; participate in local trade association and networking events to increase OfficeTeam’s presence in the local business c...
Erie Insurance Group Erie, Corporate Office, PA
Basic Functions: As a Director - Contact Center in the Contact Center - Center of Excellence, you will: Create disciplines, standards and procedures for ERIE’s contact centers with a strong focus on being Above All in Service with ERIE’s customer interactions. Be responsible for the implementation of corporate standards and disciplines within all of ERIE’s contact center operations. Be respons...
Highmark Pittsburgh, PA, 15222
General Overview: Works to improve Health Plan Operations (HPO) market position and achieve financial success and growth. Supports and helps define long-term organizational strategic goals, builds key customer relationships, identifies business opportunities and facilitates the process from RFP to contract. Responsible for the preparation of the financial budget and sends the report to the SVP of...
Sage Hospitality Resources Pittsburgh, PA
Requisition Number: 4415642 Position Title: Director of Catering Property Name: Renaissance Pittsburgh Hotel City: Pittsburgh State: Pennsylvania Why Us?: We welcome you to apply at the Renaissance Pittsburgh Hotel housed in the iconic Fulton Building.This boutique luxury hotel delivers contemporary style and the finest modern Pittsburgh hotel rooms and amenities within an exceptional atmosph...
CVS Caremark Pittsburgh, PA, 15201
Job Category: Call Center, Management Clinical Licensure Required : N/A Job Type: Full Time Position Summary: The Director's primary role is to lead and grow Caremark’s strategic and operational plans for PBM member engagement to maximize the use of member benefits. This includes driving programs that engagement members to make the best use of their benefits and/or improve their adherence to th...
PSAV Presentation Services Philadelphia, PA, 19107
Position Overview Assist Director in all duties regarding location audiovisual services, including: employee relations and development, property and vendor relationships, security systems and sales. Key Job Responsibilities (Weight %) Labor Management (45%) Direct day-to-day floor operations of technicians, including set and strike (ie. audio, visual, lighting, rigging, etc.), scheduling, etc....
CVS Caremark Churchill, PA, 15235
The Director's primary role is to lead and grow Caremark’s strategic and operational plans for PBM member engagement to maximize the use of member benefits. This includes driving programs that engagement members to make the best use of their benefits and/or improve their adherence to therapy, employee development and retention, client program delivery, and productivity between customer care and cl...
UnitedHealth Group Inc Horsham, PA
Position Description If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Direct mature market inititives and education Create and direct innovative initiatives and education that equip management and st...
EFI has a unique opportunity for a HR Director for Total Rewards & Talent Solutions. This newly established role is for a key strategic and global leader who will directly influence how we attract and grow the best of Human Capital; essential for EFI to be cutting edge, driving force of the print industry. The incumbent will be a critical thought leader and participant in the design and execution ...
Nationwide Pittsburgh, PA, 15201
JOB SUMMARY : This role is an outside sales position, responsible for the sale, marketing and promotion of the Nationwide brand and products to the community. Spends majority of time outside the office developing external sales, travels within local communities to build awareness through centers of influence (COI) and via marketing events to generate potential leads. Builds relationships within lo...
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Customer Service Career Tools
Customer Service Director
$40,000.00 - $149,500.00
Typical Salary for Customer Service Director in Pennsylvania
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Director
Serves customers by directing customer service staff; planning, implementing, and evaluating customer service systems; making changes as necessary.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains product shipments by coordinating receipt, processing, and shipment/delivery of orders.
Accomplishes customer service human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies.
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