Customer Service Manager Jobs in Massachusetts
1000+ Massachusetts Customer Service Manager jobs found on Monster.Jobs 1 to 20 of 1343
Town of Andover Andover, 01810
Town of Andover WWW.ANDOVERMA.GOV Customer Service Manager The Town of Andover’s newly consolidated Information Technology Department seeks a talented and experienced Customer Service Manager to oversee all customer service functions for 1000+ Town and School Department end users. You will manage a team of six to maintain a large fleet of Windows, OS X and iOS machines, provide help desk support a...
Founded in 1980 and headquartered 30 miles west of Boston in a clean and modern facility, Boston Medical Products, Inc. is a small medical device manufacturer and distributor offering an impressive and ever expanding line of medical specialty devices for use in ENT (ear, nose, and throat) surgery, Respiratory Therapy, and Thoracic Surgery. Close proximity to Routes 9 and 495 and Mass Pike. Custome...
Since 1988, RPI has been exceeding customer expectations. From short-run business card jobs to corporate brochures, projects with seemingly impossible deadlines to those with routine delivery requirements…every job is important. Our presses carry the best names in the industry: Komori & Xerox. But even the best equipment cannot ensure quality. It takes craftsmanship, experience and commitment to s...
Employment Type: Full Time Benefits: Comprehensive Benefits Package Department: Case Management Hours: 37.5 hours per week Position Description: The Case Manager Customer Service Representative is responsible for all incoming consumer, and constituent calls for Case Managers who are not available at the time of their call or for uncovered caseloads. This position will respond in quick and efficien...
PAPA GINO’S/D’ANGELO JOB DESCRIPTION JOB TITLE: GUEST EXPERIENCE MANAGER DEPARTMENT: Marketing/Operations EFFECTIVE DATE: 3/24/14 JOB SUMMARY: Manages all of the Company’s guest feedback programs and provides a comprehensive view of the overall guest experience at Papa Gino’s and D’Angelo through concise analysis and reporting of guest service issues to the senior management team. The successful c...
NorthStar Insurance is currently seeking both a Personal Lines Account Manager and Commercial Lines Account Manager to join our team. We are looking for results-oriented, hardworking and ambitious candidates who have the ability to work in a team-oriented environment. NorthStar offers competitive salaries and an excellent benefits package including medical, dental, life and disability, and 401K. C...
Growing Custom Inground gunite swimming pool builder is looking for an organized, enthusiastic, detail oriented Customer Service Manager. Person should be knowledgeable in the swimming pool industry. Must have great phone and computer skill. This is a full time year round position with benefits. Email resume to ***** or fax resume to 978-663-8288....
Boston Solar is looking for a talented individual to drive overallcustomer experience for residential and light commercial projects. This new position will lead a team responsible for managing all customer interactions from sale through to final project completion. Candidate must have excellent customer service skills and be a self-starter, strong communicator, disciplined and detail oriented. The...
Job Purpose:Maintains customer satisfaction by providing problem-solving resources and managing staff. Job Duties: Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing a...
Compuware APM is seeking a Manager of Customer Support with a passion for customer service. The Manager for APM Customer Support supervises the activities of Technical Support Analysts with the responsibility for results in customer satisfaction. S/he manages work load, schedule, case management workflow, and assumes a leadership role in customer advocacy and escalation situations. S/he must devel...
The Assistant Service Manager (ASM) is responsible for supporting the store locations goal of meeting or exceeding the sales AOP (Annual Operating Plan) targets. The ASM supports these goals through leading by example with a leadership style that focuses on protecting assets, ensuring the optimal performance of an associate working on the vehicles and understanding the need to schedule technicians...
Bell Techlogix is a provider of integrated technology and service solutions for organizations throughout the United States. Bell Techlogix is a partner and trusted advisor to clients for designing, implementing, and managing technology solutions that directly result in decreased costs, increased customer retention, improved service levels and operational efficiencies for small, mid-sized and Fortu...
Job ID: 33620 Position Description: Safety-Kleen Systems a Clean Harbors Co., has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste managemen...
SAGE Dining Services, Inc. ® is seeking a district operational manager who has experience in all areas of food service management for the Boston area specifically and may include surrounding states. We are SAGE Dining Services, Inc.® , the nation's leading provider of sustainable dining services and upscale catering for independent schools and private colleges, as well as a select number of conven...
JOB DESCRIPTION JOB TITLE: Service Delivery Manager REPORTS TO: Manager, Service Delivery DEPT/AREA: WealthCare Support Services- Waltham, MA DATE: April 2014 SUMMARY: Alegeus Technologies, LLC the leading provider of employee benefits debit cards, allowing consumers easy and immediate access to their funds via electronic administration is growing. Alegeus Technologies develops and supports a comp...
Alegeus Technologies is a profitable mid-sized SAAS technology company focused on expanding our product, improving our technology, and growing our customer base. We are a results-orientated, team driven-development company that respects a healthy work/life balance. The Service Delivery Manager is responsible for ensuring client success with our service offering including project management, system...
EMC ranks among the ten most valuable technology companies. It's why our customers represent the vast majority of Fortune 500 companies, as well as many smaller enterprises and partners. And in order to build on our record of success, we need to continue to rely on our team of dedicated, innovative and talented professionals to get the job done. The Voice of Customer team represents the outside-in...
MRINetwork™ is the world's largest executive search and recruitment organization. We have a global network of more than 1,000 offices. Management Recruiters - The Boston Group is our 5 office organization, established in 1966 to provide executive and management level staffing services to a wide variety of industries Company Information: Our client,along standing and highly respectedMechanical Cont...
Company Overview: The ADT Corporation (NYSE: ADT) is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer n...
This Senior Product Manager position works within the Service Provider (SP) Business Unit. Primary responsibility is to manage prioritization of requirements and track progress against all elements including products, solutions, services, and technology investment. This newly formed team manages Quarterly Updates and Releases of the EMC CSP Design guide as well as sub specifications on key technol...
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Answers for Customer Service Manager Jobs
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Is working as a customer service representative a good job?
I have an interview with consumers credit union and was just wondering if it was a good job or not? Is there sales pressure? Will I be dealing with angry customers?
Where can i find an online job description for a csm (customer service manager) at walmart stores?
I cant find anything at walmart.com or walmart careers.com. I would really appriciate some help from someone who can help!!
Customer Service Job Wanted?
Hello, Are there any Employers reading this? Do you need a First Class Customer Service Chap? Been just over two years trying now; but my age seems to be the Issue: I am 57 and still have lots to offe...
Service Delivery Manager job pre-requisites?
Hello, I will be attending an interview for a job as Service Delivery Manager with the Shared Infrastructure Services division of an insurance company. I'm trying to find out as much as I can regar...
Why do all Customer Service jobs Suck?
Before responding with nasty remarks, please read my entire question. I am 30 years old. I work as a Tour Guide in a big children's museum. I have been doing this for over 6 years now. Before I wor...
Customer Service Career Tools
Customer Service Manager
$22,880.00 - $84,800.00
Typical Salary for Customer Service Manager in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Manager
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
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