Customer Service Manager Jobs in Massachusetts
1000+ Massachusetts Customer Service Manager jobs found on Monster.Jobs 1 to 20 of 100
Position: Customer Service Manager The Customer Service Manager will develop and direct the service functions of the organization which include the Customer Service and Field Service teams. Customer service policies, budgeting, objectives, and initiatives are primary responsibilities. Responsibilities: Manage the Customer Service and Field Service teams locally and remotely Develop and establish p...
Company: Siemens Industry, Inc. Division: SII - WT - Services - Field Service Location: MA - Lowell Req ID: 121939 Position Title: Customer Service Manager - Water Technologies - Lowell, MA Experience Level: Mid Level Education Required: Bachelors Degree or equivalent experience Travel Required: Yes Company Description: Siemens' Industry Sector is the world’s leading supplier of innovative and env...
INSIDE PROJECT MANAGER/ADMINISTRATOR - Restoration Services, Newton, MA ARS Restoration Specialists provides expert emergency cleanup and restoration. We respond to your emergency loss quickly to help minimize the damage caused by your emergency situation. Our goal is to provide clients with quality restoration services to restore their property to pre-loss condition. We focus on repairing before...
Company Confidential Chelsea, MA, 02150
Customer Service Manager (Chelsea, MA) The Customer Service Manager is responsible for the administration and supervision of the Customer Service Department. This includes proper, courteous handling of customer orders/inquiries/complaints and expediting shipments to customer specifications. The Customer Service Manager is responsible for keeping sales staff and other internal departments informed...
Looking for a proven Customer Service Manager. Strong leadership in organizations known for providing outstanding service and inside sales support to customers in industrial markets. Candidates must have a commitment to enhancing customer service, training and staff development. Establishing workflow improvements and daily priorities Collaboratively working with vendors, establishing departmental...
Director of Customer Service: Our client is searching for a customer service leader to focus on building a customer focused environment and staff. The Director of Customer Service will provide leadership in developing and cultivating a service oriented culture in the company's Seacoast Location. Job Functions Include: Participates in Talent Selection Process for identifying and selecting top custo...
The Customer Service Manager manages the day-to-day activities of the customer service and order processing team, ensures delivery of excellent customer service through timely and accurate processing of orders, communication with customers via email and on the phone, and coordination with other departments as needed. Outlines and documents procedures, trains staff and monitors their performance, a...
Ensure excellent customer service in the buiding at all times - Provide product knowledge training - Conduct new hire orientations - Manage the Bridal Registry portion of the business Requirements: Must be well organized, possess excellent communication skills and the ability to motivate others and hold them accountable for results...
We challenge you to join Philips Healthcare as a Philips Multi-Vendor Area Service Manager where you will use your managerial skills in driving your team to provide the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers...
Senior Customer Solutions Manager/Project Manager Position Summary Harte-Hanks provides solutions for a wide range of customers and technology initiatives. A Customer Solutions Manager (CSM) focuses on gathering requirements, guiding customers into solutions and providing technology expertise to internal and external customers. Senior CSM serves as the front-end interface of the technology team to...
As a Customer Account Manager (CAM), your primary responsibility is maintaining long-term relationships with existing customers across a wide selection of companies and industries. You will pro-actively work with customers to ensure they continue to receive on-going value out of the software and services they’ve purchased from us. Your primary responsibilities are to engage the appropriate contact...
Looking for a fast track to career success in the car rental industry? Advantage Rent A Car may have a job for you! Operating in major airports in over 30 states, we are the fastest growing rental car company in the United States. We are searching for entrepreneurial spirits to join our team as we move our company in a new and exciting direction. As a Customer Sales Manager (CSM) you will manage t...
As a Senior Manager of Customer Care you willmanage the day to day customer service delivery functions of our dynamic team and ensure a “Crazy Awesome Experience” for our customers across all communication modes and a variety of social media platforms. You will work closely with the VP of Customer Care and other key stakeholders to define, plan and execute customer service strategies, goals and po...
Key Focus: The Client Services Manager is a primary point of contact for our mid-market, bundled, Defined Contribution Plan clients. Using discretion and judgment, they oversee all day-to-day work related to services provided to an assigned client base in order to ensure regulatory deadlines and that established client expectations are met. Responsibilities: Handle a full caseload of high profile...
TJX Companies Framingham, 01701
Are you ready to explore the corporate side of retail? The TJX Companies, Inc. is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, operating four major divisions - Marmaxx (T.J. Maxx and Marshalls) and HomeGoods in the United States; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (T.K. Maxx and HomeSense). With over $23 billion in revenues in 2011,...
GENERAL SUMMARY: The Service Manager is responsible for the effective operation of the service center. Ensuring the service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Service Manager will deliver expected sales and customer service results through in-shop execution of programs and standards. This...
Company Confidential Boston, MA, 02122
Automotive Service Manager Bring our Service Department to it's potential for $150,000 annual compensation Autonomy and Support-You will be given the tools to do the job and the freedom to do it. Potential-Department operating at 50% capacity with a great crew. Martketplace-Very large customer base with high-volume top import. Facilities-New state of the art facility with all up to date equipment...
Business Copy Associates, Inc. ( www.businesscopy.com ), the most established Konica Minolta office product distributor in the greater Boston Area, is looking for an experienced Copier Service Manager to be a primary contributor to our company’s growth. Business Copy Associates, Inc. is a privately owned, fifty year-old company that offers its employees a friendly work environment, excellent compe...
We currently are seeking a highly motivated Manager to manage client engagement teams, work with a wide variety of clients to deliver professional services, and manage business development activities on strategic and global priority accounts. Ernst & Young's Performance Improvement practice has a global integrated Finance service offering, including: Finance Transformation Business Performance Man...
Being part of a dynamic, growing organization offers an exciting career path full of opportunity. Ernst & Young Advisory Services is a billion global practice, with 18,000 professionals. With an overall Advisory market of $150 billion, there's tremendous potential for growth - and we're prepared to tap into that potential. Our Advisory team takes a strategic approach to helping clients improve and...
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Answers for Customer Service Manager Jobs
Questions & Answers Powered by Yahoo! Answers
Why do Job Interviews involve a load of bullshit?
You have to sit there and answer questions about improving customer service etc. why? thats a managers job. why do we have to be subjected to ridiculous routines just to get the simplest of jobs?
When you get a demotion is it leageal to loose all the pay the you make per hour?
I was working as a Assistant Customer Service Manager. I was demoted to a full time cashier. this all came because I would let my cashier at 11:30pm go out to get grocery carts. If they smoke how woul...
My husband is looking for a job in customer service for manegerial level?
My husband has lost his job and we are in desperate need of one good job. he has and 6 to 9 years of experience in customer service he is looking for an upper level job like asst manager or manager......
How do you deal with awful customer service?
Have you ever experienced terrible customer service? For example, a cashier who does not acknowledge a customer and just acts hostile towards customers? would you report the employee to the manager or...
How to find customer service jobs?
I realise this sounds like a stupid question, but - I want to find a basic customer service job for the summer, preferably somewhere like Tesco, Argos, Asda, Boots etc. But none of these big chains se...
Customer Service Career Tools
Customer Service Manager
$22,880.00 - $84,800.00
Typical Salary for Customer Service Manager in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Manager
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
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