Customer Service Manager Jobs in Massachusetts
1000+ Massachusetts Customer Service Manager jobs found on Monster.Jobs 1 to 20 of 1150
Mass Eye & Ear Infirmary Requisition Number 14-0258 Title MANAGER CUSTOMER SERVICE Department Professional Revenue Cycle Shift Day Hours Per Week 40 City Quincy State MA Description POSITION SUMMARY: The manager will provide leadership to customer service staff. The position expectation is to provide guidance and training relating to customer service. The manager has oversight for maintaining all...
Bern Unlimited Inc., a growing action sports head protection brand, is seeking an energetic Customer Service Manager to join our team. Experience managing a customer service department is required. This person must be creative, detail oriented, and self-motivated. We are looking for someone to help us reach our goal to provide the highest-valued customer service in our industry and to be a consist...
Founded in 1980 and headquartered 30 miles west of Boston in a clean and modern facility, Boston Medical Products, Inc. is a small medical device manufacturer and distributor offering an impressive and ever expanding line of medical specialty devices for use in ENT (ear, nose, and throat) surgery, Respiratory Therapy, and Thoracic Surgery. Close proximity to Routes 9 and 495 and Mass Pike. Custome...
National Express Transit Corporation is recruiting to fill a Customer Service Manager Position to begin immediately in Hyde Park, MA. The Customer Service Manager is responsible for coordinating customer service activities, including the management of a 17 member team to achieve company and customer objectives successfully, by delivering the highest level of customer service possible. Additional r...
We are hiring for a Customer Service Manager in the Boston area. A Customer Service Manager is responsible for establishing and maintaining Guest Services, creating and fostering a customer first culture in the store, build our bridal business, oversees and is accountable for the training and development of our staff in all aspects that pertain to product knowledge and customer service. Qualificat...
Company: OptiMA Inc. is an online retailer selling visual display products such as dry erase boards, custom printed dry erase products/boards, Opti-Rite® dry erase wall coverings, bulletin boards and aluminum marker trays to the education, government, military and health care industries. All of our manufacturing is done at our Shrewsbury MA location. Please see our home page OptiMACompanies.com fo...
It is the Customer Success Managers (CSM) responsibility to drive customer adoption and maximize the value derived from Trusteer solutions. You will be assigned a defined set of customers for which you will build demonstrated relationships and deliver exhibited service. As a trusted advisor and coach, the customer success manager determines how Trusteers product can be effectively applied to sup...
Company Information Atos is an international information technology services company with annual revenues of EUR 8.6 billion and 74,000 employees in 42 countries. Serving a global client base, we deliver hi-tech transactional services, consulting and technology services, systems integration and managed services. With deep technology expertise and industry knowledge, we work with clients across the...
Company Confidential Braintree, MA
Automotive Service & Parts Manager – Highline Import Dealership One of the region’s largest auto dealer groups is seeking a service and parts manager for one of its highline import dealerships. The ideal candidate will be expected to manage and mentor a staff while creating an inviting customer service experience. We need an enthusiastic, take charge manager who can take this service department to...
Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revoluti...
High Octane Harley-Davidson is looking for a highly motivated and experienced Service Manager. We are looking for an aggressive; take charge service manager to lead a busy, expanding service department. Candidates must have 5+ year's vehicle, motorcycle, or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfact...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Field Service Manager/Valve Technician Westfield, MA Unspecified Apply Apply Field Service Manager/Valve Technician Westfield, MA Unspecified Apply Job Details Based out of Westfield, MA, we work with manufacturers of power & paper products to help them clean, service & repair valves & actuators. We have been...
Company: Siemens Infrastructure and Cities Division: IC - BT - Building Automation Location: MA - Canton Req ID: 133560 Position Title: Service Sales Manager - Building Automation - Canton, MA Experience Level: Senior Level Education Required: Bachelors Degree or equivalent experience Travel Required: No Company Description: The Siemens Infrastructure & Cities (IC) Sector is focused on providing a...
Schweinitz Enterprises Branch Service Manager Performs functions to manage and coordinate jobs for Service Technicians and act as the primary technical resource for all Service related calls in house and in the field. Under general direction: - Manages field jobs for the service branch which includes research, specification, manpower, quoting and purchasing of parts for service work. - provides ef...
Company: Siemens Infrastructure and Cities Division: IC - BT - Fire Safety & Security Location: MA - Canton Req ID: 133151 Position Title: Service Sales Manager- Fire Safety and Security - Canton, MA Experience Level: Senior Level Education Required: Bachelors Degree or equivalent experience Travel Required: No Company Description: The Siemens Infrastructure & Cities (IC) Sector is focused on prov...
Job Description : Essential Function To enhance the expectations of internal/external customer experience by overseeing the Service Delivery Team that manages the performance of service to clients as per agreed contract and to ensure that service levels are achieved. • Provide strategic lead and direction in service management provision so to support business running, growth and transformation act...
Job Summary: The mission of Staples Global Business Services (GBS) is to drive improvements in business & technology performance and efficiency through global delivery models and process discipline. GBS helps drive a culture of change with rapid decision making and transformation to support Staples Reinvention. Above all, we are focused on the right talent in the right location at the right cost.G...
NetScout Systems, Inc. is the market leader in Unified Service Delivery Management solutions focused on assuring service delivery for the world's most demanding and complex service delivery environments. With more than 29 years of technology innovation, NetScout continues to lead the performance management market and has dramatically changed how enterprises and service providers optimize and prote...
Quality Assurance Manager Seeking a background in one of the following: FOOD Processing / Commissary, Large School Lunch Preparation Quality Experience (or) Senior Quality Supervisor from a "Big Food Plant" modest experience in QA Management Are you interested in: Managing a Quality Assurance program for a fast growing, fast paced and dynamic company? Working for a stable organization with global...
As a Customer Account Manager your primary responsibility is maintaining long-term relationships with existing customers across a wide selection of companies and industries. You will pro-actively work with customers to ensure they continue to receive on-going value out of the software and services they’ve purchased from us. Your primary responsibilities are to engage the appropriate contacts to en...
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Customer Service Career Tools
Customer Service Manager
$22,880.00 - $84,800.00
Typical Salary for Customer Service Manager in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Manager
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
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