Customer Service Manager Jobs in Massachusetts
1000+ Massachusetts Customer Service Manager jobs found on Monster.Jobs 1 to 20 of 1254
Our client is seeking a Customer Service/Call Center Manager in Medford, Massachusetts (MA). Duties: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity...
NorthStar Insurance is currently seeking both a Personal Lines Account Manager and Commercial Lines Account Manager to join our team. We are looking for results-oriented, hardworking and ambitious candidates who have the ability to work in a team-oriented environment. NorthStar offers competitive salaries and an excellent benefits package including medical, dental, life and disability, and 401K. C...
Now Hiring! Account Manager Position Full Time - Paid training Call Natalie Today to set up your interview with our hiring manager! 781 849 7100 www.lviboston.com LVI, Boston was established with the belief that what you have accomplished is not nearly as important as what you can and will accomplish. When we assess a new candidate, we are more interested in one’s potential rather than one’s past...
The Customer Service Manager is responsible for managing the front line register and service desk areas of the Club in order to achieve a high level of member satisfaction and operational control, compliance with all Company front-end and membership standards and enforcement of policies and procedures. Additional responsibilities include but not limited to: Training and scheduling all front-end Te...
Kirkwood Direct, an industry leading full service direct marketing company, has an immediate opening for a highly motivated and results driven Account Manager/Customer Service Representative. The ideal candidate will possess in-depth customer service and production experience within the direct mail and/or printing industry. Responsibilities include: - Manage the day to day work flow activities of...
Growing Custom Inground gunite swimming pool builder is looking for an organized, enthusiastic, detail oriented Customer Service Manager. Person should be knowledgeable in the swimming pool industry. Must have great phone and computer skill. This is a full time year round position with benefits. Email resume to ***** or fax resume to 978-663-8288....
Company Confidential Lowell, MA, 01854
Ideal Tape Company, 1400 Middlesex Street, Lowell, MA has an immediate opening for a Customer Service Manager. Duties and Responsibilities: Manages all areas of the Customer Service department to insure the highest level of service as measured by customer surveys. Directly manages multiple customer service representatives. Responsible for handling all correspondence with customers and the field sa...
Title: Customer Service and Aftermarket Manager Business Unit: Microfluidics Location: Microfludics-Westwood Description: Manager, Customer Service & Aftermarket Microfluidics International Corporation , Newton, MA Microfluidics International Corporation designs, manufactures and distributes patented and proprietary high performance Microfluidizer ® materials processing and formulation equipment t...
Turbon America Inc - Customer Service Project Manager We are a member of the growing Turbon group. Our corporate philosophy allows for very responsive and personalized customer service and support. We offer extensive product and service training, excellent benefits, competitive compensation, a positive working environment, and unparalleled development opportunities. We are currently looking for a...
Employment Type: Full Time Benefits: Comprehensive Benefits Package Department: Case Management Hours: 37.5 hours per week Position Description: The Case Manager Customer Service Representative is responsible for all incoming consumer, and constituent calls for Case Managers who are not available at the time of their call or for uncovered caseloads. This position will respond in quick and efficien...
Opening for an experienced Customer Service Representative who is also willing and able to schedule production, as well as handling administrative tasks. Must be a self starter with good problem solving skills and great people skills. Ideally, the candidate will have previous CSR experience, but that is not a requirement for the job. The candidate must be highly organized and able to take directio...
Customer Service Associate Description: American Personnel has partnered up with a high-growth, industry-leading technical staffing company and we are in search of a Customer Service Associate. This includes scheduled points of contact, coordination of events, promotional items while maintaining a high volume of phone conversations. Responsibilities: Build relationships and managing technical cont...
Customer Receivable and Provider Payments Manager Not – for – profit Health Plan The Confidential Search Company is an executive recruiting firm with over twenty-five years of experience placing healthcare financial and administrative executives, managers and specialists. We are conducting an exclusive, executive search for our client, aMassachusetts not for profit health plan based in Boston, MA...
Reltima, LLC, a producer of GPS Fleet Management hardware and software systems is looking for a highly organized Customer Support Manager to handle incoming service requests from our retail customers and re-sellers. This job will be based in our Woburn, MA headquarters and is salary based. Please see below for a list of qualifications needed for this position. Incoming Service Call Reception · Acc...
Enviro Service, a 30 year old, diverse mechanical services firm, is seeking a self-motivated, results-oriented service manager to manage and direct our 25 technician multi state service staff. The position requires a results orientated individual with a focus on delivering exceptional customer service. Responsibilities would include the leading of a group of field service technicians, customer rel...
Acronis is leading the new generation of data availability, accessibility and protection solutions to simplify today’s complex IT environments with proven technology for data migration and disaster recovery for physical, virtual and cloud environments, and secure enterprise file-sharing and synchronization regardless of type or platform. Acronis enables organizations of all sizes to manage the alw...
Company Overview: The ADT Corporation (NYSE: ADT) is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer n...
The Johnson Dealership, Inc Assistant Service / Manager Dispatcher. Job Summary: We need an assistant service manager/Dispatcher. Automotive service experience is a necessity. If you are working as a service advisor, technician or parts counter person you are encouraged to apply. Perform service dispatching and booking functions in high-volume automotive service facility. Work closely with Service...
AUTOMOTIVE SERVICE MANAGER We are national automotive aftermarket retailer seeking talented a Service Manager for a mission critical position handling sales, operations and customer service. Qualified candidates must have exceptional phone skills, possess strong customer handling abilities, and be a self-motivated individual who can create and thrive in a fast paced environment. Position Responsib...
GENERAL SUMMARY: The Service and Training Manager supports the Store Manager or ASM by executing business strategies and upholding the customer service vision. The Service and Training Manager ensures the proper execution of tasks performed on the sales floor, in the fitting rooms and at checkout. They assign tasks, communicate sales updates, track goals, and give feedback to the associates. The S...
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Service Delivery Manager job pre-requisites?
Hello, I will be attending an interview for a job as Service Delivery Manager with the Shared Infrastructure Services division of an insurance company. I'm trying to find out as much as I can regar...
Doesnt it seem working customer service is a b***h?
I work providing customer service, until i recieve my degree. i hate it, seems like no matter how nice you are people still want to act like they carry a crown on there heads. Ive seen alot of crazy ...
Customer Service Job Wanted?
Hello, Are there any Employers reading this? Do you need a First Class Customer Service Chap? Been just over two years trying now; but my age seems to be the Issue: I am 57 and still have lots to offe...
Want a WAITRESS JOB?
I want a waitress job. But have NO expereince. How can I convince the manager I can be a good waitress? I am a hard worker and also can cook. But I have NEVER waitressed before. I have done some ...
Tips for customer service for my job in retail?
I recently got a job at Jack Wills and my manager says I need to work on my customer service and on being more confident. any tips?
Customer Service Career Tools
Customer Service Manager
$22,880.00 - $84,800.00
Typical Salary for Customer Service Manager in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Manager
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
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