Customer Service Manager Jobs in Massachusetts
994 Massachusetts Customer Service Manager jobs found on Monster.Jobs 1 to 20 of 100
Company Confidential North Waltham, MA, 02451
CUSTOMER SERVICE MANAGER, COMMERCIAL WATER FILTRATION (Waltham, MA) If you are an experienced Customer Service Manager looking for an exciting new challenge, our growing company, located near Boston, MA, may be the perfect fit. We are looking for a professional, computer-savvy leader to be responsible for our field service technicians and in-house customer service representatives in our commercial...
Alpha Analytical is New England’s largest environmental testing lab. We offer our employees a state-of-the-art work environment, excellent benefits and opportunities for development. The following full time position is available immediately at our headquarters in Westborough, MA. Project Manager Job Summary Responsibilities include but are not limited to the following: Providing customer support t...
COMPLETE JOB POSTING CUSTOMER SERVICE CENTER MANAGER FIELD OPERATIONS Suburban's facility in Springfield, MA is seeking a dynamic leader to plan and execute the day-to-day operations of a Customer Service Center (CSC) and its product distribution, storage, sales and service activities. Responsible for achieving or exceeding Company financial and growth goals in controllable profit, customer base,...
Please submit your resume by clicking the APPLY NOW button or CALL Ryan at 401.272.2600 Elite Consulting is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We specialize...
Resident Screening, a Yardi Systems Company, is currently seeking a Customer Service Manager to join their growing team in Waltham, MA! As a Customer Service Manager you will be responsible for the following responsibilities: Responsible, in conjunction with Yardi Resident Screening’s management team, for client relationships and client satisfaction as it relates to Resident Screening services. Ma...
METALOR TECHNOLOGIES USA Metalor Technologies Americas specializes in providing the highest quality precious metals products and services available, through innovation and entrepreneurial delivery. We are a subsidiary of Metalor Technologies, S.A., a Swiss-owned company with three business units operating in 17 countries. The Americas' operations include locations in Massachusetts, California, Pen...
Company Confidential Newton, MA, 02458
SUMMARY OF RESPONSIBILITIES Works under the supervisionof a Branch Manager and other Operations Management personnel,collaborates with Outside Project Managers in the management of home and business mitigation and restoration projects ensuring compliance with Company systems and procedures, proper client/customer documentation. Deliver high-quality customer service to internal and external custome...
POSITION PROFILE PRIMARY OBJECTIVE/SCOPE: Responsible for hiring, supervising and developing a team of Service Support Representatives. The Service Support Manager manages all daily customer support functions, ensuring customer satisfaction through effective servicing of accounts. JOB DUTIES AND RESPONSIBILITIES . Ensures client satisfaction by monitoring all aspects of projects from pick up throu...
Position Overview: This is a hands-on management position consisting of direct involvement of the day-to-day support of lifeIMAGE customers requiring the ability to multi-task and prioritize. The Technical Support Engineer, Manager is responsible for managing support engineers in their day to day responsibilities of troubleshooting and managing small to complex customer issues, working with IT/inf...
Growing and Top Rated company in their industry is seeking an experienced Senior Manager of Customer Care for their Boston, MA center. Ideal candidate will be responsible for managing the day to day operations of a small on-site & remote call center. We are seeking a Call Center Professional who is proficient in process, program management and metrics to take the center to the next level and prepa...
Career Showcase is a Job Fair Company that specializes in Marketing,Human Resources,Customer Service,Banking,Accounting,Accounting,Retail, and many others recruiting. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fair is...
If you are looking to work for a company that is stable, an industry leader, with 2100 locations throughout the United States, then Public Storage is it! WORK AT PROPERTIES IN AND AROUND WALTHAM, MA. With an exciting customer-centric focus, Public Storage provides a full range of storage solutions to its customers. Public Storage is the largest self storage company in the United States. By joining...
General Summary: As a key contributor to ITSM, the Change and SACM Process Owner will be accountable for the lifecycle of both the Change Management and Service Asset & Configuration Management (SACM) end-to-end processes. Responsibilities of this position include sponsorship, design, change management and continual improvement of the process and its metrics. The Process Owner will plan and coordi...
Requirements The Service Desk Manager is responsible for leading and managing the team that provides telephone and online IT support, ensuring professional growth and skills development of the staff, process efficiency and maturation, and a high level of customer satisfaction in incident management and request fulfillment services. This individual will also partner with project managers, other Inf...
Herb Chambers Cadillac of Warwick is currently in need of an experienced Service Manager & Service Advisors. If you have previous dealership experience, please submit your resume for a confidential interview. Job Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; wri...
If you are looking to work for a company that is stable, an industry leader, with 2100 locations throughout the United States, then Public Storage is it! WORK AT MULTIPLE PROPERTIES IN BRIGHTON, WALTHAM AND BOSTON. With an exciting customer-centric focus, Public Storage provides a full range of storage solutions to its customers. Public Storage is the largest self storage company in the United Sta...
Unemployed? Start Your NEW Career TODAY! Call Natalie Today to set up your interview with our hiring manager! 781 849 7100 www.lviboston.com LVI, Boston was established with the belief that what you have accomplished is not nearly as important as what you can and will accomplish. When we assess a new candidate, we are more interested in one’s potential rather than one’s past experience. We are cu...
For more information or to set up your interview contact our Human Resources Department at 781-305-3601 or email us at ***** Job Description We are currently hiring entry level candidates with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions have acquire...
If you are looking to work for a company that is stable, an industry leader, with 2100 locations throughout the United States, then Public Storage is it! Work at multiple properties in Methuen, Danvers, Peabody & Woburn throughout the work week. With an exciting customer-centric focus, Public Storage provides a full range of storage solutions to its customers. Public Storage is the largest self st...
The Service Manager is responsible for supporting the store locations goal of meeting or exceeding the sales AOP (Annual Operating Plan) targets. The Service Manager supports these goals by managing the service department with a leadership style that focuses on protecting assets, ensuring optimal performance of the associates working on the vehicles, and scheduling technicians based on the busines...
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With what actions do I wow a Hiring manager?
I applied for an assistant manager job and I am very serious about this job. The job description calls for food service experience or the equivalent, I have none of which. However, the job did call...
Has anybody applied to Staples for the customer service rep position?
I am up to the interview with the customer service managers and don't know what to expect. Any advice would be greatly appreciated. And am I really close to getting hired? Thanks in advance.
How do you deal with awful customer service?
Have you ever experienced terrible customer service? For example, a cashier who does not acknowledge a customer and just acts hostile towards customers? would you report the employee to the manager or...
Does anyone work as a customer service manager for a major company? Do you like it?
I am now in public service and served in the military. I have a chance to interview for a job in San Francisco as a customer service manager at an industrial company. My main strengths are writing...
How to find customer service jobs?
I realise this sounds like a stupid question, but - I want to find a basic customer service job for the summer, preferably somewhere like Tesco, Argos, Asda, Boots etc. But none of these big chains se...
Customer Service Career Tools
Customer Service Manager
$22,880.00 - $84,800.00
Typical Salary for Customer Service Manager in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Manager
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
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