Customer Service Outbound Jobs

Customer Service Outbound Jobs Overview

Customer service outbound specialists are responsible for communicating with individuals outside of their organization. Collecting information from customers and entering it into a computer database is a routine activity for customer service outbound workers. They may use computerized records to answer customer questions and respond to problems and complaints. Making calls to past or current customers to offer goods and services for sale is another frequent job activity. Some customer service outbound specialists make calls marketing their company's goods or services to those who have never done business with the client. They may offer guidance and advice on using products or scheduling services. The customer service outbound worker may collect client identifiers such as name and address, look up transaction history, deliver prepared sales talks and conduct market surveys.

Customer Service Outbound Job Education Requirements

Generally, customer service outbound job specialists requires less than a high school education. A short period of on-the-job training may be provided by employers so that staff can understand the company's products or services and get acquainted with any computer software and telecommunications equipment. Customer service outbound workers may benefit from speaking more than one language.

Customer Service Outbound Job Market

According to statistics, the job outlook for customer service outbound specialists is expected to increase by 8 percent between 2012 and 2022. This is about average when compared to all other occupations in the nation. Factors affecting the number of job openings as customer service outbound workers include increased automation for marketing, federal regulations regarding telemarketing and outsourcing of jobs to foreign countries with a high number of people who speak English.

Customer Service Outbound Salary

The median annual salary of customer service outbound specialist was $22,610 in 2012. Many people in the industry are employed on a part-time basis. For part-time workers, the median hourly wage is $10.87 per hour.

10 Customer Service Outbound jobs found on Monster.

Jobs 1 to 10 of 10
Kelly Services San Antonio, TX
Description Call Center Direct Hire Job Fair- GREAT PAY, GREAT COMPANY, IMMEDIATE BENEFITS! Saturday, August 9, 2014 10:00am – 2:00pm 10101 Reunion Place Suite 150 San Antonio, TX 78216 210-677-2357 Our Contact Center in San Antonio, TX is growing and we are looking for charismatic, talented individuals who thrive in a collaborative and challenging environment. Please join us THIS SATURDAY...
Kelly Services San Antonio, TX
Description Direct Hire/1st Day Benefits Our Contact Center in San Antonio, TX is growing and we are looking for charismatic, talented individuals who thrive in a collaborative and challenging environment. Pay is 13.00/hour Plus afternoon differential Plus extra for working Saturday Plus Commission ( avg. 1,200-1,500 per month) · Two years sales experience in a call center environment is prefe...
HR ProFile, Inc. Cincinnati, OH, 45201
JOB TITLE: Customer Service Representative (Outbound) HR ProFile, Inc. is an international company providing Human Resource and Security professionals with quality, accurate and innovative employee screening solutions since 1991. HR Profile is hiring a full-time customer service representative for our Anderson Township office. General Summary : Proactively provide information to the customer abo...
Outbound Customer Service Outbound Customer Service--Trevose/Feasterville Candidates with previous experience in telemarketing, outbound calling, or collections preferred Outbound Customer Service Outbound Customer Service A client located in Trevose/Feasterville area has several temporary outbound customer service openings. Positions pay $11.50. Previous experience in telemarketing, outbound...
Aetna Inc. Linthicum, MD
EXTERNAL CANDIDATES: Go to to apply for this job. Do NOT click on the "apply to job" button. CURRENT EMPLOYEES: Continue. POSITION SUMMARY The Outreach Specialist is primarily responsible for conducting new enrollee welcome calls and assist with scheduling appointments. Perform telephonic surveys and attend community events. Fundamental Components: As an Outreach Specialist you...
Fundamental Components: As an Outreach Specialist you will gain an expertise in Outreach, Community engagement and Maryland Medicaid eligibility as it relates to a Managed Care Organization. In addition, achieve an enhanced understanding of how detrimental outreach is to the success of the health plan. Duties include: Conducting new enrollee welcome calls Educating members on health plan benef...
POSITION SUMMARY Position requires an interactive role with providers and members targeting prevention and wellness education. Support all HEDIS groups and subgroups and providing assistance in developing interventions for internal departments. Fundamental Components: Primary role will be in leading initiatives geared toward prevention and wellness. Assist with outbound calls in support of HEDI...
Alliance Data Houston, TX
Job Description: Responsibilities The person in this position will be responsible for development and ongoing administration of the capacity planning models and reports, and will be called upon to produce data in order to answer inquiries regarding current and future staffing and productivity metrics. • Proactively suggest opportunities for process automation, forecasting methodologies, trendin...
Aetna Inc. Dallas, TX
POSITION SUMMARY Support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services. Fundamental Components: The Care Management Associate (CMA) would: Outreach members for intake into Case Management. ...
Quest Diagnostics Incorporated Jacksonville, FL, 32277
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible. At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, Customer Service I located in Jacksonville, FL. Schedule: Monday - Friday, Day...

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