Customer Service Process Improvement Manager Jobs

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Charter Communications Inc. STAMFORD, CT
Description JOB SUMMARY Responsible for analyzing and improving the operational efficiency of end-to-end Service Delivery functions for both Residential and Commercial customers. This position is focused on business process re-engineering, with emphasis on end-to-end Service Delivery process improvements, to enhance the customer experience and to help achieve 100% sales completion rates and 100%...
Charter Communications Stamford, CT, 06901
JOB SUMMARY Responsible for analyzing and improving the operational efficiency of end-to-end Service Delivery functions for both Residential and Commercial customers. This position is focused on business process re-engineering, with emphasis on end-to-end Service Delivery process improvements, to enhance the customer experience and to help achieve 100% sales completion rates and 100% field readin...
JP Morgan Austin, TX
140080942 The Consulting Services Group is a high-visibility internal consulting team that supports JPMorgan Chase's central operations organization and other strategic lines of business. CSG's primary focus is to assist customers in improving their business performance and client profitability by providing collaborative-based services including infrastructure support, problem solving, training a...
Description BayCare Medical Group 300 S. Park Place Suite 180 Clearwater, FL 33759 In a minimally complex practice; based on the BMG practice assessment tool; oversees the utilization management and daily business operations of the physician practice at the facility. Possesses a clear understanding of the financial; operational; administrative and regulatory aspects of the facility. Ensures HI...
Rehabilitation Institute of Chicago Chicago, IL, 60602
General Summary The Program Manager, Process Improvement (Program Manager) is responsible for participating in process improvement efforts at the Rehabilitation Institute of Chicago (RIC), which includes facilitating, overseeing and supporting Lean improvements and transformation via data analysis, teaching Lean tools and principles, project management and meeting facilitation. The Program Manage...
CONSUMER & COMMUNITY BANKING Columbus, OH
Job Description The Knowledge Management Sr. Operations Analyst/Content Manager is responsible for researching, designing, writing, and evaluating strategic, policy, and procedural change communications for Customer Care, Default and Borrowers Assistance. More specifically, the Operations Analyst acts as a subject matter expert (SME) for all knowledge areas in which he/she is assigned (Home Equi...
Huntsman currently has an immediate opening for a dynamic individual with proven capability as a Customer Service Manager for our Customer Focus Center located at our Corporate Administrative Headquarters in The Woodlands, Texas. Essential responsibilities of this position include but are not limited to the following: Team Leadership and Employee Management: Effective management of the team by s...
Position Summary The Customer Service Manager provides direct support and leadership to the customer service team(s) to ensure the timely and effective application of Republic Services’ Customer First processes and procedures in a divisional or area customer service site, a consolidated customer service call center, or a group of consolidated customer service departments/centers. Principal Respo...
Position Overview for the Associate Manager of Customer Service: Supervise the day to day operations of the Customer Service Ensure that the quality of service delivered to customers is professional and courteous Ensure sales orders are processed efficiently Responsible for defining metrics for success and ensuring Customer Service Representatives are trained to ensure we are extending Best C...
Look Good. Feel Good. Charles River Apparel.™ About the Company: Charles River Apparel is a leading manufacturer of innovative active wear for a variety of markets. Since its inception more than a quarter of a century ago, New England-based Charles River Apparel has been recognized for the quality, style and value of its apparel, as well as their high level of customer service. The company’s awar...
POSITION PROFILE Supports the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region's MS logs and reports, the MS services during implementation and fills in for absences and vacations throughout the Ricoh Management Services locations, as well as as...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Coaches and manages assigned team within the call center. Develops, implements and executes policies and procedures. Ensures operational efficiency, customer satisfaction, staff...
Manager, Customer Service Company: Hitachi America, Ltd. Division: Digital Media Division/Service & Solutions Group (DMD/SSG) Status: Regular, Full-Time Location: Chula Vista, CA Summary: Hitachi America, Ltd. (www.hitachi-america.us) is searching for a Manager, Customer Service to manage the customer service function and related activities to provide customer (internal and external) focused...
Malnove Incorporated of Nebraska is a folding carton company committed to delivering total packaging solutions. Founded in 1948, in Omaha NE, Malnove currently serves all 50 states and Puerto Rico. Production facilities are strategically located in Jacksonville, Florida; Omaha, Nebraska; Salt Lake City, Utah; and Kapolei, Hawaii. At Malnove Incorporated our values are to "Always exceed customer e...
The Performance Improvement Manager of Analytics- HCA Physician Services collaborates with the PI Senior Manager of Labor- HCAPS, PI Senior Director of Analytics, and HCAPS leaders to develop and run reports that support labor management and process improvement initiatives. This position is responsible for testing and ensuring the accuracy and integrity of the analytics work product of the Perform...
Brinks Miami, FL
Performance Improvement Manager 09/06/2014 9:34 am by Job Search 8 mins ago Location : FL – Miami US Brinks Requirements : Key Responsibilities: Collects and compiles daily, weekly, monthly, quarterly, period and year to date statistics of country and SSC performance • Segregates, publish and distributes to SSC personnel, SSC clients, LATAM countries, LATAM performance statistics, reports ...
Description Kraft Foods Group -- Company Overview: Kraft Foods Group, Inc. (NASDAQ: KRFT) is one of North America’s largest consumer packaged food and beverage companies, with annual revenues of more than $18 billion. With the spirit of a startup and the soul of a powerhouse, Kraft has an unrivaled portfolio of products in the beverages, cheese, refrigerated meals and grocery categories. The com...
Kraft Foods Group Northfield, IL
Kraft Foods Group -- Company Overview: Kraft Foods Group, Inc. (NASDAQ: KRFT) is one of North America’s largest consumer packaged food and beverage companies, with annual revenues of more than $18 billion. With the spirit of a startup and the soul of a powerhouse, Kraft has an unrivaled portfolio of products in the beverages, cheese, refrigerated meals and grocery categories. The company’s iconic...
Position Summary The Sr. Manager of Pharmacy Operations and Continuous Improvement is responsible for the day to day processing of Rx orders in the Home Delivery pharmacy. This manager leads a team of supervisors and staff level Clerks, Technicians and/or Pharmacists. This manager is accountable to the key Front End pharmacy metrics for their specific site operation: accuracy, productivity, and s...
Express Scripts, Inc. North Versailles Township, PA
Advance your career with the company that makes it easier for people to choose better health. Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most...

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