Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166126
KAMAN Hires GREAT People! Create Innovative Solutions, and Expand your Career! Inside Sales Professionals KAMAN Industrial Technologies, the largest subsidiary of Kaman Corporation, is a leading distributor of industrial products with over 200 sales and distribution locations throughout North America. Kaman Industrial Technologies' objective is to deliver the greatest total value to make our cu...
LOOKING TO START A NEW CAREER? About You: You are a self-starter that is outgoing, and energetic. You are looking for an opportunity to prove yourself and be rewarded for the work you perform. You are ambitious and are willing to work harder and smarter to earn a bigger paycheck. You like a casual yet fast paced work environment where you will be working both indoors and outdoors. You are not sa...
LOOKING TO START A NEW CAREER? About You: You are a self-starter that is outgoing, and energetic. You are looking for an opportunity to prove yourself and be rewarded for the work you perform. You are ambitious and are willing to work harder and smarter to earn a bigger paycheck. You like a casual yet fast paced work environment where you will be working both indoors and outdoors. You are not sa...
Parts Specialist, Retail Service Specialist, Delivery Specialist O'Reilly Auto Parts has 57 straight years of continuous growth and over 68,000 team members at more than 4,200 stores and 27 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. Each store is staffed ...
This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well define...
This position is located in our IA, West Des Moines facility ****** This position is located in West Des Moines, IA - Telecommuting is NOT available. ****** This position is responsible for providing phone based support to end users in the medical community. The position requires the ability to listen, analyze, document, resolve and or escalate issues while providing excellent customer service s...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
Plunkett’s Pest Control, a 3rd generation, family-owned business since 1915, is seeking a Heat Operator Technician in the Twin Cities, MN area. Plunkett’s has been named a four-time top workplace winner in 2013 by the Minneapolis StarTribune! You can build your career here and experience the advantages of working for one of the most respected names in the industry. We offer competitive compensatio...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
CHShas an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representativeto provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct customer contact via ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Ortho-Clinical Diagnostics, Inc. (OCD) is a leading provider ofin vitrodiagnostic products and services, offering accurate, timely, and cost-effective solutions for screening, diagnosing, monitoring and confirming diseases. The company has approximately 3,800 employees around the world serving the global clinical laboratory and transfusion medicine community, and is committed to providing customer...
TITLE: License Key Specialist-DSAC-305112 LOCATION: Waltham, MA. Position Summary This position is responsible for fulfilling license key requirements for all customers within the America’s, per DS policy. Position Responsibilities •Provide guidance on requests for temporary license keys, following DS Policy. •Administer internal License Key programs, including DS Employee use keys and IBM A...
In this exciting role, you will be part of a global organization with an emphasis on collaboration and customer focus. You will be responsible for interacting with a subset of PTC’s largest most strategic customers that require the highest level of service PTC offers. Technical Support Section Manager – North America This role is a management position focused on driving a high level of PTC custo...
Position Purpose: In this position, you will work in a fast pace, professional, and customer service oriented call center environment. You will provide inbound and outbound customer service support for some of the largest automotive finance companies and lenders in the United States, assisting customers with inquiries regarding automotive loans and leases. You will also have opportunities to lear...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
Ortho-Clinical Diagnostics, Inc. (OCD) is a leading provider ofin vitrodiagnostic products and services, offering accurate, timely, and cost-effective solutions for screening, diagnosing, monitoring and confirming diseases. The company has approximately 3,800 employees around the world serving the global clinical laboratory and transfusion medicine community, and is committed to providing customer...
This position is located in our VA, Chantilly facility Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Assists with the installation, configuration, and upgrade of computer hardware and softwar...
This position is located in our KY, London facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures ...

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