Customer Service Representative Jobs
Customer Service Representative Job Overview
Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.
Customer Service Representative Education
Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.
Customer Service Representative Job Market
The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.
Customer Service Representative Job Salary
Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
Company Confidential Bethesda, MD, 20817
Ready for a Positive Career Change? Micro Managed? Unappreciated? We are an independent insurance agency in Bethesda, with a growing need in our Property and Casualty Division. We are looking for a licensed, experienced, dedicated Property and Casualty Commercial Lines Customer Service Representative with 5 or more years of P & C insurance experience. Interested? Submit your resume and cover lette...
Veritude on behalf of Fidelity Investments is hiring Customer Service Call Center Agents in Albuquerque, NM Duration: These positions are temporary positions, starting on August 20th. Position lengths can be 3 months to 5 to 6 months and even include temp to hire potential. Hours: 40 hrs per week (Monday thru Friday) - The call center is open from 5:30 am to 10:00 pm Pay: $13.25 Interviews: Will b...
Suburban Propane LP - SLP Multiple
Reference job opening #8474 Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader...
Farmers Insurance - Highly Professional CSR for Insurance industry leader! Job Label:FARM60126-2 For the customer service professional looking to have a measurable impact on the present and future business of an industry leader, look no further! The McNicholas Insurance Agency is looking for an experienced Customer Service Representative to join us in our office in Elmhurst, IL. This role will all...
Processes orders and correspondence with customers, and fulfills customer needs to ensure customer satisfaction. Must be able to build customer relationships. Receive incoming calls ranging from order schedules to return good authorization. Expedite orders and coordinate shipping, to include common carrier quotations. Maintain complete and accurate customer files. Resolve customer complaints in a...
Customer Service Representative - Healthcare PSG is currently working with one of their most well-established clients in the healthcare field who has an immediate need to bring on customer service employees. This is a perfect opportunity for anyone with an interest in healthcare to get started immediately! The customer service based role is best suited for candidates that enjoy interacting with pe...
Customer Service Representative/Teller – San Bernardino, CA Company Overview: Cashback Payday Advance opened its first location in San Bernardino, CA in 2003. The company has always provided an outstanding service experience for our Southern California customers. We understand the stressfulness involved in applying for any sort of loan; therefore, we have built our company around a team of people...
Company Confidential Lowell, MA, 01851
Ideal Tape Company, a manufacturer of pressure sensitive tapes located in Lowell, MA has an immediate opening for an experienced customer service rep responsible for all aspects of customer service. The customer service representative will be responsible for order entry, customer inquiries, order scheduling, and issue resolution. The ideal candidate will have 2-5 years customer service experience...
Customer Service Representative A local Identity theft company located near Downtown Austin needs CSR's. This is a long term temporary position and temp-to-hire for the right candidates. $12/hr. BILINGUAL (Spanish/English) a PLUS Work Hours/Schedule • MUST be Available to work hours 7:00 a.m. to 8:00 p.m. , Monday - Saturday PAID PARKING - Location South of Downtown Position Summary Responds to cu...
About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors. We have an immediate need for Customer Service Representatives at our Pho...
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for people that are serious about their career, love working with people, and want to help improve lives! As a Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments...
Well-respected and established Plumbing and Air Conditioning company is seeking an Customer Service Representative / Inside Sales Representative to work in our Dispatch Department. The representative will be responsible for selling the company’s services through incoming lead calls for service and new construction work. The right candidate will possess the following attributes: · Self-confidence a...
Customer Service Representative Part Time, Network Health, Menasha, WI - 14001VB Description Network Health a wholly owned subsidiary of Ministry Health Care is looking for a Customer Service Representative who will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. Receives telephone calls from Members, Agents, Providers, Legal Counsel...
Part-Time Customer Service Representative Are you looking for a part-time career without having to sacrifice your nights or weekends? Regus is committed to providing career paths that are as flexible as our workplace solutions and we're always looking for the best talent. Whether you're getting back into the workforce, looking for work-life balance, or just starting your career…we want to hear fro...
1800CPAP.com is looking for self motivated, friendly individuals who are looking to establish a career in the growing field of CPAP/BiPAP online sales industry for an entry level customer service representative position. Individual must be willing and able to work both in a team environment and efficiently on their own. Jobs duties will include: Answering questions related to CPAP/BiPAP products P...
Customer Service Representative For Medical Equipment Retail Store (Wheeling) We are a retail store that provides medical equipment and supplies and bill patient's insurances. Customer Service Rep works with the public, hospital discharge planners and other medical professions. We deal in a wide variety of products that include ambulatory aid, bathroom safety equipment, wound care products, urolog...
RESPONSIBILITIES: Our client is seeking Customer Service Representative for their Jacksonville, Florida (FL) location. Job Summary: Work in a team environment assisting clients with inquiries relating to 401(k) and Employee Stock Option accounts. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry. Responsi...
Live and work in one of the country’s most desirable cities. Fletcher Allen Health Care in Burlington, VT has a full time opening for a Lab Customer Service Representative. Fletcher Allen Health Care (http://www.fletcherallen.org) together with the University of Vermont College of Medicine is Vermont’s academic medical center. We are a Level I Adult and Pediatric Trauma Center serving a population...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Downtown Toledo Promotional Products Company is seeking an experienced Customer Service Representative. This is a temp to hire position paying $10hr. Hours are 8am-4:30pm Monday-Friday. Qualified applicants will have one year previous Customer service experience in an office setting. Knowledge of Adobe Illustrator or other art/design software is desired. Intermediate Microsoft Excel skills are nee...
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Make $17-$27/hr Working at Home. Requirements: Must Have Computer
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Popular Customer Service Representative Articles
Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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New Beginnings for Your Cover Letter
Your cover letter needs to get an employer's attention from the start. Check out these sample opening lines, by position.