Customer Service Representative Jobs
Customer Service Representative Job Overview
Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.
Customer Service Representative Education
Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.
Customer Service Representative Job Market
The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.
Customer Service Representative Job Salary
Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
Company Confidential Upper Montclair, NJ, 07043
Insurance Agency in the Montclair area is seeking an experienced Commercial Lines Customer Service Representative to handle a book of business. The ideal candidate will be responsible for day to day client services including answering coverage questions, ordering and processing endorsements, policy checking, input data into computer system, billing, claims handling, insurance carrier website navig...
Job Overview Primary Purpose and Essential Functions: Manages and performs Customer Service functions regarding a specific or assigned number or assigned customers which could include regional, dedicated or National Accounts. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Provide direction regardi...
Almond & Associates is a local recruiting firm. We are hiring for this CSR position for one of our clients in Bellevue. The duties include but are not limited to: Answering incoming calls Providing customer service regarding claims and services Data entry of claims and participant information This is an entry level position. This is also a direct hire position. The ideal candidate will have a cust...
Company Confidential Schaumburg, IL, 60173
CUSTOMER SERVICE REPRESENTATIVE Print Broker – Office Environment. Schaumburg-based company. Job Summary The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are comple...
WAXIE Sanitary Supply has an immediate opening for a Lead Customer Service Representative at our Denver division located in Aurora, CO. WAXIE Sanitary Supply is the largest privately-held distributor of sanitary supplies and equipment in the United States. A dynamic and progressive company, WAXIE's reputation as a leader in the sanitary supply industry is attributed to its comprehensive inventory...
RemX Staffing has an immediate need for a Customer Service Representative. Job Qualifications: Strong communication skills Must have patience Strong customer service skills working with all ranges of customers Three years prior customer service experience (retail, or health-care strongly preferred). If you are interested and meet the requirements, please apply today....
SUMMARY: Columbus First Bank is seeking a full-time Customer Service Representative. This position supports the retail department in the daily operational functions of the branch. DUTIES AND RESPONSIBILITIES include but are not limited to: Receives and processes checks and cash for deposit in an accurate manner according to policies and procedures. Receives and verifies loan and mortgage payments....
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for people that are serious about their career, love working with people, and want to help improve lives! As a Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments...
Processes orders and correspondence with customers, and fulfills customer needs to ensure customer satisfaction. Must be able to build customer relationships. Receive incoming calls ranging from order schedules to return good authorization. Expedite orders and coordinate shipping, to include common carrier quotations. Maintain complete and accurate customer files. Resolve customer complaints in a...
The CSI Companies is currently seeking qualified candidates for a customer service representative for a national healthcare organization located in Nashville, TN. This is an indefinite contract assignment with a starting pay of $12.50/hr. Shift: Training - 8 weeks: 3:00pm-11:30pm After training, candidates must be flexible to work any shift Monday-Sunday between the hours of 6:00am-11:30pm Summary...
American Personnel has teamed up with a reputable company in the greater Boston area to assist with their staffing needs. Our client is currently seeking a Bilingual Customer Service Representative to join their team. The ideal candidate will have previous customer service experience. Do you enjoy working in a fast paced environment? Do you want to work for a company with unlimited growth potentia...
Customer Service Representative Job Description: -Take orders over the phone, as well as via email and fax -Input orders into computerized order system -Deal with general public as well as Government customers -Fill out required forms and adhere to all specified processes -M-F day schedule Requirements -Understand ordering process and product line -Ability to help customers through the process -Co...
Consumer Portfolio Services, Inc., a leader in the sub-prime auto finance industry, is a fast-paced, aggressive mid-sized company that has shown consistent revenue growth year after year. We pride ourselves on delivering the highest level of service in the Financial Services Industry. We currently have a FT position for an Customer Service Representative at Corp office in Irvine. Applicant must ha...
Customer Service Representative/Sales Repacorp, Inc., a leading label manufacturer, is seeking a full time position for a customer service representative in our Tipp City, Ohio location. This position requires a highly driven, self-motivated individual committed to service and professionalism. Skills and Competencies Needed: ·Excellent communication and interpersonal skills ·Excellent math skills...
PURPOSE AND OBJECTIVE: The primary responsibility of the Customer Service Representative “CSR” is to assist the sales team as well as customer, in the quoting, order, and shipping of equipment, assemblies, and parts. The position is a vital part of the sales process and includes gathering engineering data and equipment / parts specifications. Being a Customer Service Representative requires great...
Garner Industries Customer Service Representative This position is responsible for interacting with customers. Processing daily orders, issue job numbers and enter the job number into inventory. Provide all departments with details pertinent to a customer's order. Document customer notes in computer system accordingly. EDUCATION AND EXPERIENCE: Associates degree preferred with emphasis in business...
The Customer Service Representative (CSR) works closely with customers handling all aspects of billing, collections, cash application, reconciliation of receivables and order management. The successful candidate will also participate in the customer call in center and will work with brand, sales, supply chain, and finance to ensure timely and accurate processing of all related transactions. This i...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
. Adecco Medical & Science is currently recruiting for a Licensed CSR job located in Indianapolis, IN Licensed CSR job responsibilities include: 1. Managing sales of health and ancillary insurance products with incoming callers. 2 Handle calls via headset usage. 3.Must be willing to work within hours of operation which may include weekends and evenings 4.Multi-tasking between calls and updating cu...
Invoicing/Customer Service Representative-WD30009479 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by in...
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Responds to all customer calls and correspondences in a timely fashion.
Confers with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details regarding complaints; build customer rapport by actively listening to customer requests and inquiries.
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