Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 30309
Nashville-based Insurance Company seeks several Non-licensed Customer Service Representatives to work at their In-bound Call Center. Requirements: Good listening skills High attention to detail Self-motivating Sales ability Call center experience Computer software knowledge For this position, the pay will be $13/hour; assignment duration will be 8 weeks with the possibility of going longer...
Job Description: Description: Professional, yet Fun Environment ? Flexible Shifts ? Call Center ? Working with Several Clients during their Holiday Season ? Excellent Training Program ? Seeking Detailed Individuals ? Retail Experience a Plus ? Excellent Training Program for Detailed Individuals ? Retail Experience a Plus ? 75 Positions to Fill!!! We are an equal employment opportunity employer an...
Planet Fitness has some of the best employees in the industry. If you are energetic, passionate and dedicated, then we've got a place for you! Our fast-paced environment is dedicated to providing the best customer service in a fun, rewarding environment. Our wicked cool staff is what makes Planet Fitness a great place to work. Our New Philadelphia Club has the following positions available : * Me...
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
Nashville-based Insurance Company seeks several Licensed Customer Service Representatives to work at their In-bound Call Center. Required: Active TN license in Life a & Health Good listening skills High attention to detail Self-motivating Call center experience preferred This position will pay $18.75/hour; assignment duration will be 5-6 months. You will be need to be able to work any 8 hou...
Provide general customer service support by telephone or in person. Duties and Responsibilities: Provide the highest level of service to all customers, responding to each request in a professional manner with a helpful and positive attitude. Assure that each customer is provided with complete and accurate information regarding insurance coverage, their financial responsibility, and delivery expe...
Description Overview: Furniture and Bedding Customer Service Representatives respond to inbound telephone calls relating to furniture and bedding deliveries, delivery damage issues, and warranty service needs. They also work a variety of reports that support furniture and bedding services. As a subsidiary of Macy's Department Stores, Inc. we provide superior service to our Macy's and Bloomingdal...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with ...
TITLE: CUSTOMER SERVICE REPRESENTATIVE REPORTS TO: Customer Service Supervisor FLSA STATUS: Non-Exempt EEOC JOB CODE: Office and Clerical SUMMARY: Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: • Answer phones and respond to customer requests. • P...
The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer’s travel n...
Description: Don't wait to apply we have training classes starting soon that are designed to set you up for success! You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterd...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
We are seeking a Client Service Representative to administer group health, individual health, and ancillary benefits plans. Candidate must have Accident & Health, Life and Variable license. HR generalist experience is preferred, position involves client health policy renewals, new hire onboarding, benefit enrollments, and employee record keeping. Summary of Responsibilities: Administer health p...
Job Summary: Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues. Description of Essential Job Functions: Available to work a variety of shifts, including days, evenings, nights and weekends. Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, fil...
Take your career to the next level with The Hartford! The Hartford is looking for energetic, dynamic professionals who are excited about providing exceptional Customer Service. Candidates with previous customer service, call center/contact center, retail, claims, banking or agency experience preferred. Details * Comprehensive paid training program starts on day one of employment and prepares yo...
Rite Rug is looking for a Customer Service Representative to join our team in the Tampa, Florida area! Rite Rug offers competitive wages and a full benefits package. Customer Service Representative Position Summary: Interact with customers to provide and process information in response to inquiries, concerns, and requests about services and installations. Customer Service Representative Essenti...
The Digital Customer Service Rep is a customer-facing individual specializing in the entire suite of digital products. This individual will be trained and equipped to handle all aspects of customer issues and resolve any issues to the satisfaction of our customers, with both internal personnel and external vendors. Essential Duties: Receive client inquiry calls while maintaining a positive, prof...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Looking For Something More? Would you be interested in working for a company that promotes from within? One that looks for great talent and rewards top talent with fantastic incentives? If so, we would love to speak to you about one of our exciting roles! Apac is NOW HIRING CUSTOMER SERVICE AGENTS Pay up to $12.50 per hour! Various shifts Full -time hours Paid vacation & holidays Full benef...
Company Confidential Tulsa, OK, 74107
INTERMODAL CUSTOMER SERVICE REPRESENTATIVE Our medium sized trucking company employs approximately 150 team members and has over 250 independent contractors, who all work together to serve the transportation needs of our customers in a professional and efficient manner. We have 6 terminals, located in 3 states. We have been in business for over 39 years and continue to grow relying on our valued ...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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