Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 7571
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Do you have experience in customer service? Are you a professional person interested in a challenging and rewarding full time job opportunity? If yes, then this customer service position at my client’s organization might be perfect for you! You must be bilingual in English and Spanish to be eligible for this position! Summary: A very reputable manufacturer is looking for a Customer Service Repr...
PURPOSE AND DISTINGUISHING CHARACTERISTICS CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Team work is essential to our success and we are looking for individuals that demonstrate caring, compassion and an ability to get along w...
Description: A National Wholesaler of Workers Compensation Insurance seeks an experienced Customer Service Representative to work directly with our Retail Agency and Insurance Carriers. Duties: * This candidate will be responsible for servicing all our Retail Agents through heavy phone and email contacts. * You will be assisting and processing multiple layers of form work as well as follow ups...
Your career is waiting! Here’s a great opportunity to join Santander Bank, N.A. Open House Thursday September 4, 2014 1 Santander Way 95 Amaral St, East Providence, RI 10:00am to 1:00pm Walk-in(s) are Welcome Resumes are Required Contact Center openings Job ID# 61710 CCC Retail Rep I 61226 CCC Sales Rep I 61722 CCC Business Rep I 5- Week training program required for FT and PT open...
Essential Fuctions: Perform customer service duties associated with the Company website and call center. Pay will be based on Experience and ranges from $9-$10/hour. This is a long term temporary assignment with the possibility of hire for the right candidate. Accountabilities: Responsible primarily for individual customer satisfaction and own work. Field phone calls to place orders, handle ...
Manpower is currently recruiting for a client in Irvine,CA. We are looking for a customer service representative to provide professional solutions to client end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. They will also provide an escalation link for client field employees, executives and channel regardin...
YOU MUST HOLD A CURRENT PROPERTY & CASUALTY LICENSE TO QUALIFY This position involves assisting in the production of new commercial lines accounts and the retention of renewing commercial lines accounts in keeping with agency goals. Provides field service to designated accounts in support of agent activities and maintains high service standards. Secures and submits required renewal underwriting i...
Growing technology product distributor seeking highly motivated individual dedicated to providing outstanding customer service. This position is responsible for providing troubleshooting and problem resolution for customers who contact Customer Service via telephone or email for assistance. Successful candidate should be detail oriented and organized. Position works weekdays (8-5:30) in a supporti...
Customer Service Representative (CSR) Job Label:LGS_CSR Join us at LGS Insurance Services! We are an independent insurance brokerage, and we are looking for people who want to take their career to the next level while helping build the future of our agency. Company Info: At LGS Insurance Services, our clients are our priority and meeting their insurance needs is always our highest goal. Our cl...
Roth, a Sodexo company, a national leader in the construction building services markets, is growing and expanding our Call Center. As a Customer Service Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Roth brand. This position does not involve selling and/or upselling. To demonstrate the value...
Datalink Bankcard Services is a national payment processor established in 1989. Datalink helps business of all kinds process all forms of electronic payments. Datalink continues to grow rapidly with people who are committed to success and desire to be part of a terrific team. Datalink understands the unique needs of today’s employee and is committed to helping each achieve their own success. Come ...
We are currently hiring Customer Service Representatives to service new and existing customer accounts by phone for industry-leading clients. Join our family of talented Representatives with customer service skills who “Just Sound Better!" Earn top dollar for your performance and feel good representing nationally known companies. Experienced professionals are always welcome, and entry-level can...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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