Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5517
Customer Service Representative needed at the Hecht-Stout Insurance in Dunlap, Illinois. Insurance producer license and 1 year insurance experience required to be a part of this growing and dynamic Independent Insurance Agency....
Insurance Commercial Lines CSR: * Oil & Gas experience necessary * Knowledge of AMS 360 * P & C license necessary * Well organized * Work with clients about policy coverage, changes, exclusion, and insurance coverage needs. * Remarkets renewals, creates proposals in coordination with producers and clients....
Summary / Primary Role: CMI Logistics LLC., a wholly owned subsidiary of Odyssey Logistics & Techonolgy, is looking for a Customer Service Representative who will be responsible for performing all tasks that are involved in the shipping/receiving of CMI Logistics LLC. This includes the following metal product, but not limited to: Bars, Coils, Bar Rods, Sheets, Plates and other product form. Princi...
RESPONSIBILITIES: Our client located in Edison, NJ is currently looking for Customer Service Professionals. The customer service representative will be the one point of contact for all clients and should be accustom to providing shipment updates, back order updates, and dealing with and issues that may arise throughout the order process. Also the customer service representative should be able to h...
RESPONSIBILITIES: Our client located in Iselin, NJ is currently looking for Customer Service Representatives. The customer service representative will be the one point of contact for all clients and should be accustom to providing shipment updates, back order updates, and dealing with and issues that may arise throughout the order process. Also the customer service representative should be able to...
Customer Service Representative – Rapid City, South Dakota Littelfuse is the worldwide leader in circuit protection products and solutions with annual sales over $750 million in 2013. The Littelfuse portfolio, backed by industry leading technical support, design, and manufacturing expertise, has made significant investments in R&D and Distribution to ensure that we not only have the world’s broade...
Unique opportunity to assist the largest newborn photography company nationwide in driving sales while building relationships with new moms. Mom365 has immediate opportunities available to work in our Customer Care Center. As a Bilingual Customer Service Representative you will aide in establishing relationships with mom and families by answering inquiries, handle objections, and help mom identify...
Frontline Source Group - temporary staffing and direct hire firm – is looking for a Customer Service Representative for our Dallas, TX client on a contract to possible hire basis. Responsibilities: Answer incoming calls using multi-line phone system in a professional manner Assist customers with service requests via email and web response Administrative duties such as data entry, filing, scanning,...
Telecommute
Customer Service Representative Part-Time – Work from Home Arrangement. In business since 1981, Ayers Basement Systems and Dr. Energy Saver Lansing comprise a growing, multi-million dollar organization with approximately 100 employees. The companies are part of the Basement Systems international contractor network and have a reputation as Michigan’s leaders in basement waterproofing, crawlspace en...
INTERNATIONAL AUTO LOGISTICS JOB DESCRIPTION JOB TITLE: Customer Service Representative CLASSIFICATION: Administrative DEPARTMENT: Customer Service STATUS: Hourly JOB SUMMARY:Assist in the administrative tasks supporting the in and out processing of Service Members and Department of State Employees Privately Owned Vehicles (POV) processed for shipment and/or storage under the Global Privately Owne...
Company Confidential Collinsville, IL, 62234
CUSTOMER SERVICE REPRESENTATIVE Regional Transportation Logistics Company has several great positions available for Customer Service Representative. Duties include direct customer contact via phone & e-mail, assisting with inquiries and problem resolution, promoting/maintaining positive service provider relationships, daily entering of data and compiling/completing time-sensitive reports. Shift wi...
Customer Service Representative In business since 1981, Ayers Basement Systems is a growing company with the reputation of being a leader in basement waterproofing, crawlspace encapsulation, and foundation repair work. We are looking for personable individuals who are interested in representing us through our call center as a Customer Service Representative. Ayers has an immediate full-time positi...
CUSTOMER SERVICE REPRESENTATIVE Fast growing company in Sayreville, NJ has an immediate opening for a mature and experienced Customer Service Representative. Requirements and responsibilities are as follows: Excellent communication skills Customer service and on-line customer contact experience Computer proficiency in Word and Excel and strong keyboard skills Work independently with minimal superv...
Berkshire Hathaway GUARD Insurance Companies, an A+ rated company, is rapidly expanding our footprint throughout the US. We are currently searching for a Customer Service Representative Trainee to fulfill a M-F 11:00am-7:30pm shift. Description: The Customer Service Representative is responsible for communicating, over the phone, with insureds, agency personnel, claimants, providers, vendors, and...
Job Description Take phone orders for home medical supply products/services. Verify accuracy of orders & patient insurance. Inform patient of co-pays or deductibles due. Check patient demographics, CSR notes, patient discharge dates, insurance info and patient prescription for completion and accuracy. Troubleshoot product questions. Make follow-up calls, as necessary. Must be able to learn quickly...
For immediate consideration, please visit http://www.gecallcentercareers.com/. GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We b...
Advantage Toyota Advantage Toyota is seeking a Customer Service Representative. Duties will include: Scheduling appointments, and follow up phone calls. We are looking for someone great customer skills, great attitude, the ability to muti-task, and mostly great phone skills. Experience prefered Pay will be $12:00 - $14.00 per hour with possible wage increase after 90 day review and hours will be 7...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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