Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5752
A local Durable Medical Equipment (DME) company is seeking an experienced Customer Service Representative for their retail store and billing office. This Customer Service Representative will assist in processing initial phone orders and assisting patients, referrals, and walk-ins with DME needs. The successful candidate must be friendly, a team player, possess good written and verbal communication...
Company Confidential
A community-focused organization located in Western Racine County is searching for a qualified candidate to join our Customer Service Team. The ideal candidate will possess the skills to provide world class customer service and account management to a variety of retail distributors, OEM customers and product end users. The key focus for the Customer Service Representative is to gain credibility wi...
“Inspired, driven, passionate innovators. Defining the future of global payments…together” ACI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,000 financial institutions, retailers, billers and processors around the world. ACI software processes $13 trillion in payments and securities transactions for more than 250 of the leading global retailers,...
Job Title: Customer Service Representative Job Type: Contract Duration: 8/04/2014-12/312/014 Salary: 11.00/hr. Our client, a large financial institution, is seeking 20 Customer Service Representatives for their Kettering, OH location. The position is a contract assigment and is paying 11.00/hr. Please see the job description and qualifications below. Job Summary: Essential Responsibilities - Proce...
Please click on the link below to apply online: https://home.eease.adp.com/recruit/?id=10145601 Previous collections experience, computer skills, Microsoft Suite competency and telephone skills are required for this position. Previous auto collections experience is a plus. Summary:The Customer Service Representative assists the department in the collection of past due front-end accounts. They are...
Customer Service Representative- Full-Time When you join The Robert Allen Group, the nation’s leading designer, marketer and distributor of designer fabrics and home furnishings, you join a growing, successful company known for its vision, style, creativity and commitment to quality. Join our dedicated Customer Service team in the Contract Services department and use your strong customer service s...
We are proud to announce a rewarding Customer Service representative role within our company. We are dedicated to protecting our clients and ensuring their technology is up and running. Through the use of cutting-edge technology and innovative solutions, they are providing unique and diverse technology options for a variety of clients while offering proactive maintenance and support. Summary: Main...
About Us Independent Insurance Agency Responsibilities • Personal Lines or Commercial Lines Customer Service Representative • Answer inquiries and provide information about goods & services • Investigate customer concerns • Process customer requests • Update customer accounts • Market and sell policies to existing and potential clients Education • High School Diploma (or equivalent) Qualifications...
Inside Sales/Customer Service Representative · Individual must be able to assist the Outside Sales Team and Customers with product information, quotations, technical support, order placement, and customer service. · Must be able to read and comprehend mechanical and electrical diagrams/schematics, interpret customer specifications and follow detailed work and quotation instructions. · Must be able...
Customer Service Representative We are currently seeking an experienced Customer Service Representative to join our team in Anaheim, CA. Job Description: Q-see customer service representatives interact with customers to provide them with information on inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. They are knowledgeable with produc...
nVision Global Technology Solutions, Inc. is an Atlanta-based organization that provides Freight Audit, Payment & Logistics Management Solutions to worldwide customers. With locations in North America, Europe and Asia, our staff processes and pays freight invoices from more than 190 countries. We are a dynamic and growing business in search of highly motivated individuals. If you are searching for...
Title: Customer Service Representative - Call Center Adecco is assisting a local client in recruiting for a current Customer Service Representative - Call Center job in Middleboro, MA. This is for a long-term temporary to hire opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about p...
Ricon is an Affirmative Action/ Equal Opportunity Employer Position:Customer Service Representative Reports To: Customer Service Manager Position Status:Full-time; Non-Exempt Hours:Mon-Fri; 7 am – 3:30 pm Summary Description Under general supervision, the individual in this position provides world class service to our customers by promptly entering orders for Ricon products based on purchase order...
Send Resume to ***** Our client is currently seeking a Customer Service Representative Job Description: Ability to multi-task multiple assignments competently, accurately and efficiently in a very fast paced/high volume environment. Mandatory: Must be able to work independently with little/no immediate supervision. Mandatory: Perform consistent/accurate provider data entry and systems...
Company Confidential Cincinnati, OH, 45242
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
SUMMARY The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers’ requirements. This-individual will also answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process Customer orders. Essential duties and accountabilities 1. Coord...
Jackson, DeJongh & Associates is looking for an experienced personal lines Customer Service Representative. The ideal candidate should display strong customer service and organizational skills. Candidates for a Full-Time or Part-Time position are encouraged to apply. CSR Responsibilities: Answer incoming phone calls Address new and existing policy questions from clients Process policy endorsements...
Customer Service Representative Needed-Urgent Openings! Responsibilities: Must have excellent customer service and phone skills. Understand, recommend and sell Company Products appropriate to the customer’s needs. Market products & services to local community. Collect on delinquent accounts. § Maintain accurate cash controls. § Good data entry skills required. Attention to detail a must. § Maintai...
Customer Service Representative Needed-Urgent Openings! Responsibilities: Must have excellent customer service and phone skills. Understand, recommend and sell Company Products appropriate to the customer’s needs. Market products & services to local community. Collect on delinquent accounts. § Maintain accurate cash controls. § Good data entry skills required. Attention to detail a must. § Maintai...
We are a worldwide leader in manufacturing and design of lighting fixtures. We are located in Newburgh NY. Our commitment is to deliver the highest quality products and services. We are a progressive and growing company. Hudson Valley Lighting is offering an excellent opportunity for an experienced Customer Service Representative to join our team. This position is designed to support our customers...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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