Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5468
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Professional Insurance CSR needed to service and write property and casualty insurance for Farm Bureau Insurance of Sarasota. We are looking for the one with a positive upbeat personality to become part of our team and enjoy working in a smaller group setting. Insurance Experience is preferred and applicant must be comfortable handling phones and providing service to clients directly. Competitive...
Job Description Job Title: Inside Sales/Customer Service Representative (IS/CRS) Department:Sales Classification: Exempt Reports To: Sales Manager Position Purpose: To provide an exceptional level of service and support for every customer via the phone and e-mail. An IS/CSR is responsible for maintaining a high level of customer service and support for external and internal customers. IS/CSR’s are...
Marketing – Management – Sales – Public Relations – Retail – Customer Service You have a gift. You know just what to say at any given moment. Your personality alone puts people at ease. People love you. People follow you. This is what drives you. This is the type of person we are looking for. Advanced Marketing Solutions is a marketing & promotions firm located Downtown Columbia that specializes i...
About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD...
Job Description Claims Customer Service Representative Mayfield Village Campus location Progressive is a forward-moving organization that continuously revolutionizes the insurance industry. Our employees have the chance to work in a diverse, dynamic atmosphere that thrives on innovation, technical expertise and creative solutions. Join a team of enthusiastic people who change the insurance industr...
Part-Time Customer Service Representative Are you looking for a part-time career without having to sacrifice your nights or weekends? Regus is committed to providing career paths that are as flexible as our workplace solutions and we're always looking for the best talent. Whether you're getting back into the workforce, looking for work-life balance, or just starting your career…we want to hear fro...
Description Position Summary: 2nd shift and weekend some maintenance experience preferred. This position is outside fueling and washing trucks. Must have some customer service experience. A Penske Customer Service Representative meets and greet incoming customers while performing entry-level duties. These may consist of fuel island inspections, fuel and wash vehicles, pick up and delivery of vehic...
Please click on the link below to apply online: https://home.eease.adp.com/recruit/?id=9920421 Previous collections experience, computer skills, Microsoft Suite competency and telephone skills are required for this position. Previous auto collections experience is a plus. Summary:The Customer Service Representative assists the department in the collection of past due front-end accounts. They are r...
Please click on the link below to apply online: https://home.eease.adp.com/recruit/?id=9920461 Previous collections experience, computer skills, Microsoft Suite competency and telephone skills are required for this position. Previous auto collections experience is a plus. Summary:The Customer Service Representative assists the department in the collection of past due front-end accounts. They are r...
Morris & Reynolds Insurance is a 64 year old, professional, growth oriented independent insurance agency. If you are a skilled, experienced, professional Commercial Lines insurance agency CSR/Underwriter/Account Manager then we would like to meet you and have you consider joining our Award Winning TEAM of people. As a result of our recent growth and future growth plans, we are currently seeking qu...
First Trade Union Bank is an Equal Opportunity Employer offering competitive compensation, comprehensive employee benefits and opportunities for career education and advancement. Equally important, we are committed to human capital, teamwork and fostering a rewarding work environment that is based on respect, accountability and high performance. First Trade Union Bank is a well-capitalized communi...
Customer Service positions with the industry leader in Human Capital! Monster has immediate openings for customer support/call center positions in Florence, SC!! Important notes for applying: * When you formally apply you will be prompted to complete a 10 question customer service assessment. If you pass this assessment you will receive a separate email from RIVS within 72 hours asking you to comp...
A Customer Service opportunity is now open for a reputable food distribution company close to the Melville area. This position requires at least one year of Customer Service Representative experience, or office experience. Having a background in solving issues and maintaining business through the phones and/or in person is required. This is a great opportunity for an individual looking to get his...
Company Confidential Mount Dora, FL, 32757
Established Independent Insurance Agency looking for a licensed Personal Lines CSR &/or Agent. Prefer someone with experience within the Independent Agency system who is proficient at quoting and writing new business, servicing existing clients and especially strong in building client relationships. Knowledge of Applied Systems DORIS Fileserveronline agency management system and SEMCAT comparative...
CUSTOMER SERVICE REPRESENTATIVE (Teller) Part Time: Western State Bank is seeking candidates to join our customer service team in Devils Lake, North Dakota, to create an exceptional customer experience by providing service and solutions to our valued customers. The CSR will process banking transactions, identify customer needs, and connect customers to internal partners who can assist in meeting t...
Technical Customer Service Representative Technical Customer Service Rep Great St. Charles location! Technical Customer Service Representative Technical Customer Service Representative Our client located in St. Charles, MO is currently seeking to add a Customer Service Rep to their growing team! The hours are 7:00-3:30 M-F, there may be some Saturday hours. This position will pay $10.00-$12.00 hou...
Job Description: Customer Service Representative: Up to $35,000 year! Are you passionate about assisting customers? Do you enjoy working in a thriving environment where you are constantly being challenged? Our client located in Monterey Park is immediate need of Customer Service Representatives that have work experience in HEALTH CARE industry. Skills/Responsibilities: ?Provide information in resp...
This position is located in our FL, Lynn Haven facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephone, email and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures...
Call Center Representative/Customer Service Representative Respond to telephone calls from participants Provide first contact resolution whenever possible Refer callers to the appropriate case manager or career development specialist for service Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality level Per...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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