Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5750
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Fuel & Oil Customer Service Representative Overview: Applicant must be customer service oriented, capable of multi-tasking & problem solving. Excellent phone skills are a must. Candidate must have basic computer skills, bilingual helpful. General Job Description: The Fuel & Oil Customer Service Person’s primary focus is to assist customers and SoCo Sales staff place fuel and oil orders, and workin...
Customer Service Representative A national services company is looking for a focused and efficient customer service representative to join their growing team. This is a contract to hire opportunity. Duties and Responsibilities: - Answering inbound calls in a timely manner - Listen and understand customer requests, questions and complaints - Opportunities to sell a variety of products and services...
Alegeus Technologies, LLC the leading provider of employee benefits debit cards, allowing consumers easy and immediate access to their funds via electronic administration is growing. Alegeus Technologies develops and supports a complicated benefits software package utilizing real time payment network transaction systems. Customer Service Representative Position in Waltham, MA Job Purpose: Establis...
CUSTOMER SERVICE REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Job Description: The candidate's responsibilities include but are not limited to the complete, accurate, and timely processing of information and documents relating to warehouse receipt, storage, shipment, and accounting. The candidate will be required to use a calculator, Microsoft Word, Excel, and various other...
We are looking for a Customer Service Representative on behalf of our client, Fidelity Investments. This position is based in Smithfield, RI for 6 months+ Job Description Institutional Securities Operations Representative- Fidelity Financial Advisor Solutions *Normal Hours for this position are Monday through Friday, 9:30am to 6:00pm. Initial hours during 8 weeks of training will be 8:30am-5:00pm...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Sr. Broker Dealer Customer Service Representative in Charlotte, NC! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’...
The Customer Service Representative handles all routine customer service inquiries from vehicle renters, rental agencies and fleet vehicle drivers. These include: violation inquiries, account status, payment information, etc. Additionally, the Customer Service Representative interfaces with our business clients and their customers as well as internal stakeholders. The qualified candidate must enjo...
At Knochelmann Service Experts Heating & Air Conditioning, we believe in doing what’s right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family.Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth. Customer Service Representative...
CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Call Center Customer Service Reps Needed Qualifications: Must have 1-2 years experience handling inbound customer service calls If you have experience working in a call center that is a huge plus! Must have excellent communication skills Positions in Van Nuys and Northridge location Computer Literat...
Since 1967, Fertilizer Dealer Supply (FDS) has been a valued supplier for the retail fertilizer and chemical dealer, custom applicator and growers of the Midwest. Our professional sales staff offers the finest lines of self propelled sprayers, pull sprayers, fertilizer blending and receiving equipment, fertilizer spreaders, lime spreaders, fertilizer tenders, loaders, anhydrous applicators, anhydr...
We are seeking a SPANISH Bilingual Customer Service Representative (Concierge) for a Cosmetic Surgery clinic. The right candidate should be an outgoing and friendly person, with an upbeat personality and a strong interest in cosmetic procedures such as liposuction, liposculpture, breast and buttocks enhancement. The job consists of answering the phone in fluent SPANISH and English, assist the call...
Adecco is assisting a local client in recruiting for a current Customer Service Representative - Call Center job in Rapid City, SD. This is for a long-term temporary to hire opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged...
RESPONSIBILITIES: Kforce is currently seeking a strong customer focused Benefit Customer Service Representative to provide customer service support to clients for pension benefits in Minneapolis, MN. This is a great opportunity but a temporary position with this company. REQUIREMENTS: Excellent ability to communicate effectively and professionally (both written and verbal) with a strong customer s...
Look to Spartan If you’re ready for a rewarding job in manufacturing and logistics, you’ll find it at Spartan. We’ll match you with the perfect assignment, with great potential for a long-term position. Contact Spartan today. We’re looking for people just like you. We are currently hiring for a Customer Service Representative / Inside Sales position in Lenexa, KS. This is an excellent opportunity...
Customer Service Representative III – Import Department We are a global logistics and freight forwarding company with over 30 years’ experience in over 160 locations worldwide. At this time, we have the immediate need for an experienced Customer Service Representative in our Domestic Department. Key responsibilities include but are not limited to the following. Key responsibilities include but are...
Company Confidential Bethesda, MD, 20817
Ready for a Positive Career Change? Micro Managed? Unappreciated? We are an independent insurance agency in Bethesda, with a growing need in our Property and Casualty Division. We are looking for a licensed, experienced, dedicated Property and Casualty Commercial Lines Customer Service Representative with 5 or more years of P & C insurance experience. Interested? Submit your resume and cover lette...
Veritude on behalf of Fidelity Investments is hiring Customer Service Call Center Agents in Albuquerque, NM Duration: These positions are temporary positions, starting on August 20th. Position lengths can be 3 months to 5 to 6 months and even include temp to hire potential. Hours: 40 hrs per week (Monday thru Friday) - The call center is open from 5:30 am to 10:00 pm Pay: $13.25 Interviews: Will b...
Reference job opening #8474 Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader...
Farmers Insurance - Highly Professional CSR for Insurance industry leader! Job Label:FARM60126-2 For the customer service professional looking to have a measurable impact on the present and future business of an industry leader, look no further! The McNicholas Insurance Agency is looking for an experienced Customer Service Representative to join us in our office in Elmhurst, IL. This role will all...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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