Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 29892
Nashville-based Insurance Company seeks several Non-licensed Customer Service Representatives to work at their In-bound Call Center. Requirements: Good listening skills High attention to detail Self-motivating Sales ability Call center experience Computer software knowledge For this position, the pay will be $13/hour; assignment duration will be 8 weeks with the possibility of going longer...
Job Description: Description: Professional, yet Fun Environment ? Flexible Shifts ? Call Center ? Working with Several Clients during their Holiday Season ? Excellent Training Program ? Seeking Detailed Individuals ? Retail Experience a Plus ? Excellent Training Program for Detailed Individuals ? Retail Experience a Plus ? 75 Positions to Fill!!! We are an equal employment opportunity employer an...
Planet Fitness has some of the best employees in the industry. If you are energetic, passionate and dedicated, then we've got a place for you! Our fast-paced environment is dedicated to providing the best customer service in a fun, rewarding environment. Our wicked cool staff is what makes Planet Fitness a great place to work. Our New Philadelphia Club has the following positions available : * Me...
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
Nashville-based Insurance Company seeks several Licensed Customer Service Representatives to work at their In-bound Call Center. Required: Active TN license in Life a & Health Good listening skills High attention to detail Self-motivating Call center experience preferred This position will pay $18.75/hour; assignment duration will be 5-6 months. You will be need to be able to work any 8 hou...
Job Description: This Customer Service Representative Position Features: ? Great Pay to $33K Currently seeking a customer service representative with 1-2 years of experience in a call center environment. This customer service representative will have good communication, outstanding phone etiquette, and strong math skills. Some of the day to day responsibilities include handling incoming and out...
Universal Language Service, Inc. is a busy 24/7 call center (downtown Bellevue, WA 98004). We schedule and dispatch professional interpreters and translators to a wide range of businesses across many industries like Healthcare, Government, Legal, Technical, Education, Insurance, Travel and many more. If you are interested in growing professionally within an innovative, highly respected and establ...
Provider of satellite entertainment programming to U.S households Do have a passion for the Customer Service field ? Do you enjoy speaking to people ? If so this is the perfect job for you. Our Sales & Marketing Operations Team is seeking a Sales and Service Agent to join our Multiband Sales and Support Center team . The Sales and Service Agent will provide information to customers in response t...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Job Description: We are looking for Customer Service Representatives that want to become a member of a growing organization, who will offer new ideas & will work hard to make the company, and themselves, a success. The Customer Service Representative responsibilities may include a variety of different duties including the processing & entry of new business, updating & creating reports in Word & E...
Job Description: Customer Service Representative/ Data Entry We are in search of our next team member to support our Customer Service Department! Do you love customer service and helping others? Do you posses strong and accurate data entry skills? If so, then we need you! The Customer Service/ Data Entry position is required to respond to all customer inquiries via e-mail, telephone and in-perso...
A local leading Financial Services organization is actively seeking several experienced Financial Services Representative -- Customer Service Representative -- CSR -- Call Center Representative in Canton for a long-term temporary assignment. Financial Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle a...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
About Our Organization As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed ca...
Scope of Appointment and Telephone Enrollment Job duties include but are not limited to the following: Receive inbound calls from Contracted General Agents (CGA’s) to set up appointments to discuss Medicare products Process phone enrollments from calls transferred from sales insurance agents Follow a system prompted script Make outbound calls to appointees to capture and confirm appointment i...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless: We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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