Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5617
Customer Service Representative - Financial Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updatin...
Call center/ customer service/ filing/ data entry A-Line Staffing is immediately in need a Customer Service Representative ASAP!!! Position: Customer Service Rep Location: Wood Dale, IL Duration: 3-6 months. This may turn into a regular position Hours: 8:30 am – 5:00 pm (1-hour lunch, 30-minutes paid, 30-minutes unpaid) Experience: 2-4 years experience in a fast-paced environment Job Duties: · Pro...
Customer Service Representative - Member Services Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by u...
Apex Energetics, Inc. is a growing privately held company with nearly 30 years of experience in the health and wellness industry. We offer a cutting edge line of more than 300 products dispensed through healthcare professionals. We also sponsor numerous educational events nationally. We are seeking a collaborative and solution-oriented individual to join our customer service team. Our customer ser...
PURPOSE Process, input and service multiple aspects of customer loans, with a primary focus on customer interaction and satisfaction. RESPONSIBILITIES Process customer payments by phone, mail or in person Handle and balance a cash drawer daily Assist customers with questions regarding accounts, payments or products and services offered Perform a variety of account maintenance functions Process, fu...
Customer Service Representative Full Time Position Schedule: FULL-TIME (40 hours a week) Weekdays 12:30 pm to 9:00 pm or 1:30 pm to 10:00 pm. Saturdays 8:30 am to 5:00 pm. 12% shift differential will apply to applicable evening hours and all weekend hours! Positions start September 8! As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial s...
Customer Service Representative Suncor Stainless and Atlantis Rail are two fast growing companies located in Plymouth Mass. We specialize in Stainless Steel Product and Stainless Steel Railing Systems. We have experienced average growth of 24% each year over the past 5 years and 2014 will follow this trend. Take a look at what we do: www.suncorstainless.com and www.AtlantisRail.com Resumes will be...
Title: Bookkeeper/Customer Service Representative Bookkeeper/Customer Service Representative Job Purpose/Description: Assist the Controller with accounting functions, primarily with tasks relating to accounts receivable, accounts payable, and other accounting tasks. Additionally, serves customers by taking and processing product orders, providing product information, and assisting in resolving pro...
Customer Service Representative About the Job Job Purpose: Quickly and accurately assist customers dropping off and picking up dry cleaning, alterations & shoe repair orders. Prepare orders for completion after garments have been cleaned and pressed. Duties: Position will involve multitasking. In this position you will need to prioritize and move between all of the following things: - Assisting cu...
Our firm is a full service insurance agency located in Brea, CA, currently seeking a full time highly motivated and experienced Health Insurance Customer Service Representative. This is a time sensitive environment. Primary responsibilities include servicing and maintaining existing accounts, handling all policy inquiries and changes, claims, COBRA, as well as following up on needed information. A...
We are a Tax Resolution company. Our commitment is to provide immediate relief from financially and emotionally stressful tax issues. We have been growing fast, and our growth has opened many full time positions to be filled. We are looking for Enrolled Agents, CPAs, Tax Preparers, and Customer Service Representatives ENROLLED AGENTS and CPA’s Main Job Tasks, Responsibilities and Requirements Prep...
Seeking individuals with Technical Skills, Great Customer Service, and a Strong Business Acumen. This position provides a broad spectrum of branch level customer and administrative support services to encompass Hardware and Software sales support and customer retention activities. Supports, retains and expands the customer base through installations and trainings, account visits, and competitive s...
Seeking individuals with Technical Skills, Great Customer Service, and a Strong Business Acumen. This position provides a broad spectrum of branch level customer and administrative support services to encompass Hardware and Software sales support and customer retention activities. Supports, retains and expands the customer base through installations and trainings, account visits, and competitive s...
Powerco Federal Credit Union serving GA Power Company & The Southern Company seeks a part time Customer Service Representative for branch offices in the Downtown Atlanta and Forest Park areas. Must be professional, have good people and phone skills, with a minimum 2 years cash handling experience. Teller experience preferred. Approximately 15-20 hours per week, Mon - Fri. Qualified applicants fax...
RESPONSIBILITIES: Our New York, NY client in the financial services industry is looking for a Customer Service Representative. Job Scope: The ideal candidate will provide superior and specialized phone-based operational support services to financial representatives and end clients. They will handle complex business scenarios and devise solutions, from suggestions to implementation. The position re...
Primary Purpose and Essential Functions: Manage and perform Customer Service functions regarding designated business from a geographically defined territory or assigned customer base which could include regional, dedicated or a decentralized National Account. This position will assist in balancing available capacity and freight demands in conjunction with maintaining a positive working relationshi...
As a Customer Service Representative at ACS Technologies, you will join a staff of talented, enthusiastic, tech savvy customer service representatives that offer superior technical support to over 50,000 clients world-wide. You should be passionate about making a difference, and helping faith-based non-profit organizations. Each Customer Service Representative is a valued member of one or more gro...
Quality Recruiting a Top 100 company and full service staffing firm has an immediate temp-hire opportunity for a customer service representative! Our client a benefits provider is seeking a customer service representative to manage inbound calls from claimants, insurance brokers and clients. You will be trained to respond to inquiries regarding disability payments and status of claims. The calls a...
Job Description: We have multiple positions available for customer service reps with Call Center and MEDICAL / HEALTH CARE BACKGROUND!! Desired candidate will have at least 2yrs experience in high volume customer services in a hospital or health care company. Must be fluent in English and one of the following : Spanish, Vietnamese or Korean. We are an equal employment opportunity employer and will...
Customer Service Representative job in Salt Lake City, Utah Modis is looking for an exceptional Customer Service Representative in Salt Lake City, Utah whom provides friendly and high quality service to our customers. This Customer Service Representative must contribute to its accomplishment by working as a team to build and maintain a loyal customer base by being the best at systematically handli...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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