Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 23205
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
Position: Customer Service Representative Duration: 3 Months Contract to hire Location: Jericho, NY **** Please respond back with your updated resume and details to ***** **** **** You can also reach me at #: 703-659-1579 **** Job Description: Under limited supervision, processes incoming calls. Receives, evaluates, and answers customer inquiries (phone) of a moderately compl...
Planet Fitness has some of the best employees in the industry. If you are energetic, passionate and dedicated, then we've got a place for you! Our fast-paced environment is dedicated to providing the best customer service in a fun, rewarding environment. Our wicked cool staff is what makes Planet Fitness a great place to work. Our New Philadelphia Club has the following positions available : * Me...
Job Description: Description: Professional, yet Fun Environment ? Flexible Shifts ? Call Center ? Working with Several Clients during their Holiday Season ? Excellent Training Program ? Seeking Detailed Individuals ? Retail Experience a Plus ? Excellent Training Program for Detailed Individuals ? Retail Experience a Plus ? 75 Positions to Fill!!! We are an equal employment opportunity employer an...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Description: .0001pt;line-height:normal">Position Description: .0001pt;line-height:normal"> Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely...
CUSTOMER SERVICE (CSR) On-line Bookstore is looking for energetic Customer Service Representative. Ideal applicant has excellent communication and customer service skills, is organized and comfortable in a computerized, social media environment. Healthcare or Publishing experience a plus. The CSR is a critical position and is the primary contact for customers. Responsible for the on-line bookstore...
Job Description: Skills and Responsibilities: ? Professional phone etiquette. ? Works well as an individual with minimal supervision. ? Ability to multi-task, meet deadlines and follow up with customers. ? Delivers superior customer service. Minimum Job Requirements: ? Minimum 3-5 years? experience. ? Must have experience in the insurance industry. ? Currently possess a property & casualt...
Giusto's Specialty Foods is an organic and natural flour mill, blending/co-packing facility, and bakery ingredient distributor. We are looking for a motivated self-starter with experience to join our customer service department. We are an organization that is looking for long-term, hard-working and committed team members to add to our growing team. As the customer service representative, you will...
Customer Service and Sales Representative Job Label:FARM97385 - CSR-RL We are the largest Farmers Insurance agency in Oregon and are looking for a dynamic team player who will provide excellent customer service to our customers and continue to help our agency grow! We are looking for a highly motivated professional to join our awesome team. The ideal candidate will have basic PC skills, basic m...
A Bilingual Customer Service Representative job in Houston, TX is currently being filled through Ajilon Professional Staffing. You should have at least two years of experience in retail energy to be considered for this position. In this role you will process orders, analyze customer accounts and process payments. The pay is between $13.00 and $16.00 per hour, depending on experience. Responsibili...
SUMMARY: Provide sales and service support for key customers. Work with the Distribution Sales Manager and sales team to implement sales strategies to build the business and maintain long-term relationships with key accounts. Perform a variety of customer service related activities including, but not limited to, order entry, expediting, sales support, OTD reports and updating customer. ESSENTIAL...
This position is located in our KY, Winchester facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedu...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
A Bilingual Customer Service Representative job in Houston, TX is currently being filled through Ajilon Professional Staffing. You should have at least two years of experience in retail energy to be considered for this position. In this role you will process orders, analyze customer accounts and process payments. The pay is between $13.00 and $16.00 per hour, depending on experience. Responsibili...
ARE YOU READY TO GAIN MANAGEMENT EXPERIENCE WITH GROWTH POTENTIAL? Infinity Advertising Solutions, Inc. is a Salt Lake-based MARKETING and SALES company. We represent the #1 TELEVISION PROVIDER in the country, inside of some of the world's LARGEST RETAILERS. Our firm in West Jordan currently has openings in entry level marketing, advertising, public relations, and customer service and event prom...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
This position is located in our KY, London facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures ...
This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well define...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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