Customer Service Representative Jobs
Customer Service Representative Job Overview
Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.
Customer Service Representative Education
Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.
Customer Service Representative Job Market
The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.
Customer Service Representative Job Salary
Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
Insurance Overload Services,, A Division of Corporate Resource Services Company Richlandtown, PA, 18955
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
A local leading organization is currently seeking an experienced Customer Service Representative -- CSR -- Call Center Representative in Brockton, MA for a long-term temporary assignment, with opportunities to go perm. Customer Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle and resolve complaints. I...
Customer Service Representative - Tampa, FL area SkyBridge Resources is looking to fill 5+ Customer Service Representative (CSR) positions for a large client located in the Tampa, FL area. Ideal candidates for this position have prior professional experience in a Sales, Service Industry, CSR, or a similar role, and possess excellent phone skills. Job Purpose / Duties: * Serves customers by prov...
We are looking for a highly skilled and highly motivated part-time customer service representative for our growing Woodbridge VA location. Marlow White Uniforms is looking to fill this job in the next 1-2 weeks. You must have strong Microsoft Excel, Data Entry skills, along with strong oral and written communication skills to be considered for this position. You will be responsible for processing...
Company Confidential Bracken, TX, 78266
Manufacturing company specializing in residential building products is currently seeking an energetic Customer Service Representative. The ideal candidate would be responsible for: Receiving and entering customer orders into the (ERP) system, answering customer queries on status of orders, and discrepancies. May provide technical advice to customers, will also liaison between departments internal...
Concero Resources is currently seeking multiple Customer Service Professionals for our client, Sedgwick, in Hilliard, OH. This is a permanent opportunity to join a stable, rapidly growing, and extremely well respected organization that is a leader in their field! The successful candidates will possess outstanding verbal communication and interpersonal skills coupled with a true passion for deliv...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Collabera have an excellent job opening for Customer Service Representative with one of the major telecommunication clients to provide support to their customers regarding various services and resolving queries. ________________________________________ Job Title: Customer Service Representative Telecom Job Location: Arlington Heights, IL 60005 Job Duration: 20+ months Shift Timings: 24x7 Envi...
Customer Service Representative MUST BE FLUENT IN ENGLISH AND FRENCH Receive process and expedite all customer sales orders so as to ensure correct and on time delivery of product to customers. Detailed Description: · Manage sales order entry, agree on acceptable lead-times with all relevant production sites and negotiate improvements when needed. · Communicate lead-times, delays, problems an...
Position: Customer Service Representative Description Halo Innovations is a premier infant product company with national and international distribution. The Company has launched a successful new product, the Bassinest™ Swivel Sleeper, and needs a highly qualified individual to manage the customer service function for this new product line. This is a highly visible position affording the individu...
Senior Customer Service Representative - Network Health, Menasha, WI - 140027H Description Network Health a wholly owned subsidiary of Ministry Health Care is looking for a Senior Customer Service Representative who supports multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. Receives telephone inquiries from Members, Agents, Providers, Legal C...
Customer Service Representatives & Team Leads PerformTel Inc. located in Hopkins MN is currently seeking qualified candidates for several Customer Service positions to fill for its high demand of services. Are you seeking an opportunity to display your superb customer service skills? Are you looking for a team where you can feel valued and aim to prove your abilities with awesome potential for a...
Coordinate ON TIME delivery of material as required by the customer Maintain accurate performance and shipping records Respond promptly to customers concerns. Schedule carriers Track and expedite daily shipments provide bills of lading and packing slips Function as the interface between customer and company regarding as aspects of the flow of material. Comprehend MRP Systems and Microsoft Off...
Call Center Specialists in Alexandria to provide professional and courteous service to Credit Union members and work in a fast pace team environment. Candidates are responsible for providing account information, referring products and services, and meeting sales and service goals established by the Credit Union. All candidates considered for employment must be able to pass a credit and bonding che...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL BILINGUAL CUSTOMER SERVICE REPRESENTATIVES IN THE CLEARWATER/ST. PETERSBURG, FL AREA. Job Description: Interact with customers via telephone and assist customers with roadside assistance related issues. Dispatch appropriate services according to circumstances. Work Environment & Dress Code: Call Center, sitting for 8+ hours. Business casual dress code....
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains financial accounts by processing customer adjustments.
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