Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5634
Quality Recruiting a Top 100 company and full service staffing firm has an immediate temp-hire opportunity for a customer service representative! Our client a benefits provider is seeking a customer service representative to manage inbound calls from claimants, insurance brokers and clients. You will be trained to respond to inquiries regarding disability payments and status of claims. The calls a...
Job Description: We have multiple positions available for customer service reps with Call Center and MEDICAL / HEALTH CARE BACKGROUND!! Desired candidate will have at least 2yrs experience in high volume customer services in a hospital or health care company. Must be fluent in English and one of the following : Spanish, Vietnamese or Korean. We are an equal employment opportunity employer and will...
Customer Service Representative job in Salt Lake City, Utah Modis is looking for an exceptional Customer Service Representative in Salt Lake City, Utah whom provides friendly and high quality service to our customers. This Customer Service Representative must contribute to its accomplishment by working as a team to build and maintain a loyal customer base by being the best at systematically handli...
Customer Service Company Overview: TimePayment Corp. is a specialized commercial leasing company that focuses on the micro-ticket equipment market. We seek relationships with manufacturers, distributors, or vendors that sell equipment in the $500 to $25,000 range. TimePayment Corp. is led by industry experts who have written over 700,000 micro-ticket leases. MicroFinancial Incorporated is the pare...
SUMMARY: Responsible for overall effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Process/edit orders for stock and non-stock inventory received by mail, telephone, fax, e-mail or walk-in customer. CSR must have st...
Del Toro Insurance Agency has an opening for an insurance CSR for our homestead branch office, Requirements: -Excellent communication skills -Computer skills -Good work ethics -Good team player -English and spanish Experience: - A plus but not required Benefits: - Salary, paid vacations, paid Holidays and potential to make extra bonus based on sales and performance About our Company: - Del Toro In...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Job Summary: Farmers Insurance is seeking a Call Center Customer Service Representative (Comm Und Svc Adv) that communicates with internal/external customers about complex underwriting philosophies, policies and marketing initiatives to service customer accounts. Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and s...
Customer Service Representative (CSR) Summary of Position A Customer Service Representative at Cinco Five first priority will be to provide assistance to customer and operate the cash register. Customer service includes greeting guests, directing guests to products, and providing product knowledge. When running the cash register, cashiers will scans each items, process payments, provide change, an...
Company Confidential Boulder, CO
Customer Service We have an exciting opportunity for a customer service representative at a growing manufacturing company! If you are looking for a fast paced and challenging environment we want to talk to you! This is a temp-to-hire position so we are looking for candidates who are excited to learn and grow with our company! Key Responsibilities: · Acts as the primary contact for customers, inclu...
CareFlite is the only nonprofit fully integrated medical transportation company serving North Central Texas. Customer Service Representative PRIMARY FUNCTION: This position has primary responsibility for assisting in the administration of all aspects of the membership program in Right CAD as well as supporting the Membership Program Manager, Membership Office Supervisor and Membership Coordinators...
Customer Service Representative, Network Health, Menasha, WI - 14001QH Description Customer Service Representatives will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. Receive telephone inquiries from Members, Agents, Providers, Legal Counsel and Employer Administrators. Effectively utilize critical thinking and problem solving skill...
Pool Administrators Inc Customer Service Representative Job Description Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Primary Responsibilities Answer phones and respond to customer inquiries. Provide customer service assistance to English and Spanish speaking customers. (English/Spanish Bi-lingual Skills ar...
Customer Service Representative Job Description I. JOB SUMMARY: Under the direction of the Appraisal Desk Manager, the CSR provides appraisal support to the appraisal desk in order to accomplish the required objectives as set out by department management. II. DUTIES & RESPONSIBILITIES: Sets up incoming appraisal orders. Places orders with appraisal vendor panel. Monitors appraisal process, due dat...
Travel: None Remote Work Option: No Position Type: Full-time, Temporary Start Date: July 28, 2014 End Date: November 28, 2014 Shift: M-F 4:00PM - 12:30AM Job Description The Customer Service Representative (CSR) Trainer will support training a for a large federal healthcare agency call center. The CSR Trainer will participate in a two week training course on the customer service and enrollment sys...
Company Confidential Normal, IL, 61761
Midwest Fiber is a fast growing, recognized leader in the paper, plastics, electronics, and single stream recycling industry. Due to a recent promotion and our continued growth, we are looking for a part-time Customer Service Representative for our Normal Illinois facility. Hours would be 9am to 230pm/3pm, Monday through Friday. Midwest Fiber offers a great work environment, competitive wages and...
From our headquarters in Houston, YEP Energy serves residential and commercial customers with electricity and natural gas across multiple states. We provide our customers with some of the most competitive rates and commitment to quality while providing the best customer experience available. With an expanding footprint in the nationally restructured electricity markets, YEP Energy maintains an "A"...
We’re seeking Bilingual Customer Service Representatives (CSR) to fill a job opportunity in Phoenix, AZ. The Bilingual CSR is responsible for providing timely, appropriate and linguistically competent information to all inquiries. Bilingual: English/Spanish, Cantonese or Mandarin REQUIRED. The Bilingual Customer Service Representative (CSR) job Duties and Responsibilities include: - Answers teleph...
Company Confidential Wood Dale, IL, 60191
A-Line Staffing is immediately in need a Customer Service Representative ASAP!!! Position: Customer Service Rep Location: Wood Dale, IL Duration: 3-6 months. This may turn into a regular position Hours: 8:30 am – 5:00 pm (1-hour lunch, 30-minutes paid, 30-minutes unpaid) Experience: 2-4 years experience in a fast-paced environment Job Duties: · Process Orders/Quotations received via phone, email o...
Full Time and Part Time Customer Service Representative (OKC/Edmond) AMERICAN CLEANERS- Hiring Full Time Customer Service Representatives. NO EXPERIENCE- NO PROBLEM! Hiring FT and PT, high energy CSRs with customer focused attitude. Need flexible and enthusiastic team players with refined listening ability, good problem solving skills, a great memory for people and comfort with computers. Environm...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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