Customer Service Representative Jobs
Customer Service Representative Job Overview
Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.
Customer Service Representative Education
Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.
Customer Service Representative Job Market
The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.
Customer Service Representative Job Salary
Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
The World's leading Logistics company is looking for Customer Support Representatives to join their team!!! The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving. The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic i...
SecureAlert in Salt Lake City, Utah, is seeking customer service representatives for our Monitoring Center. The Monitoring Center Customer Service Representative plays a critical role in the success of the company. As a CSR of the Monitoring Center you will assist officers nationwide. The Monitoring Center is opened 7 days a week, 24 hours a day, and 365 days a year. Full time shifts available A...
MTM/BridgeForce is seeking motivated and driven Customer Service Representatives for our call center! Competitive pay plus incentive plan Full Benefits including 15 days PTO & 8 Paid Holidays Requirements: 6 months customer service experience Excellent communication skills Minimum 30 WPM typing speed We will be conducting walk in interviews on Tuesday 09/23 and Wednesday 09/24 from 10:0...
Summary of Functions: The role of the Customer Service Representative is to identify and resolve customer service issues, such as missed pickups and billing issues, in a timely manner. Our Representatives need to be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments. In addition, they must be able to handle high inbo...
Title:Customer ServiceConsultant Location:Orem, Utah EmploymentDuration:Full-time Reportsto:Operations Manager –Service Wayfair.com, the largest online-only retailer of home furnishings and house wares in the United States, is expanding operations in Orem, Utah! To support growth, we are looking for motivated Customer Serviceconsultants for our new site in Orem, Utah. The right candidate will ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally rou...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Company Description Glove Planet, an established distributor of disposable gloves and safety products located in Northlake Illinois, is currently seeking a customer service representative. Our employee’s work hard together in a spirited fast paced atmosphere and enjoy a business casual dress code. Here’s an opportunity to work in a rock solid industry historically impervious to swings in the econ...
Customer Service Representatives & Team Leads PerformTel Inc. located in Hopkins MN is currently seeking qualified candidates for several Customer Service positions to fill for its high demand of services. Are you seeking an opportunity to display your superb customer service skills? Are you looking for a team where you can feel valued and aim to prove your abilities with awesome potential for a...
Manpower is searching for a Customer Service Representative for a very well known company in Williamsburg, PA. The pay rate begins at $10.00 per hour, in a very fast paced environment. Hours will be Monday-Friday, 8:00AM - 5:00PM. A well qualified candidate will have a good head on their shoulders, as well as the ability to type quickly and accurately. A qualified candidate must have knowledge of ...
Job ID: 9467 Position Description: ** JOB IS LOCATED IN LAKE UNION/ EASTLAKE AREA In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients a...
Technical Support Professional - We are looking for individuals with a strong work ethic and solid customer service, communication, and problem-solving skills to join our Help Desk Support staff. This position will be supporting a retail point of sale system. Previous troubleshooting and customer service experience preferred. Basic networking understanding. Previous IT or computer education an...
Provides customer service to taxpayers in person, by telephone or in writing, advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, food and beverage, motor vehicle, corporation and special taxes) administered and collected by the department -Performs account and financial maintenance which may result in canceling liabilities, set and re...
Responsibilities $29,000 + 10% Short Term Incentive Bonus ($2900.00) = $31,900 potential annual earning Employee phone discounts - 50% services and 35% accessories. **Work location will be 5000 Britton Parkway Hilliard Ohio 43026. Full time positions only. Must be available to work anytime during the hours of operation 6a to 11p - 7days a week, must be available to work nights, weekends and h...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL BILINGUAL (English and Spanish) CUSTOMER SERVICE REPRESENTATIVES IN THE CLEARWATER/ST. PETERSBURG, FL AREA. Want to take your Customer Service Skills to the next level? Here is a role that will allow you to take your skills to the next level by providing 100% telephone support to our client's customers calling in needing Roadside Assistance. In this rol...
Tower Credit, Inc a local independentally owned consumer finance company founded in 1991 is accepting resumes for a full time Sales/CSR position. The position requires working in the area of collections, sales and customer service. Requirements: High School diploma, Background and credit check, excellent people skills, the ability to write and speak in a clear and effective manner, a desire to su...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Confers with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details regarding complaints; build customer rapport by actively listening to customer requests and inquiries.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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