Customer Service Representative Jobs
Customer Service Representative Job Overview
Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.
Customer Service Representative Education
Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.
Customer Service Representative Job Market
The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.
Customer Service Representative Job Salary
Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
The Lebermuth Company currently seeks a Customer Service Representative for our busy Sales & Marketing department. Primary responsibilities include the following: · Accurately and efficiently process customer transactions from phone and website orders. · Keep customers apprised of order updates. · Maintain open communication with purchasing and manufacturing personnel to ensure order integrity and...
Job Description: Immediate need for customer service representative! Will be responsible for maintaining a high level of customer service via professional phone skills. Past experience as a dispatcher/telephone customer service rep is a plus! A true enjoyment with helping customers and clients will be key to success in this position. *Apply for this great Customer Service Representative Position t...
Customer Service Representative – Mountain Region Sika Sarnafil manufactures high quality, single ply roofing and waterproofing membranes. With over 50 years experience, Sika Sarnafil's roofing and waterproofing systems are recognized for their ability to withstand the test of time. Our solutions are successful and we service our customers by providing beneficial support in the form of comprehensi...
No matter what line of work you’re in, if you want to team with a company that realizes continued success not only depends on superior customer service and products, but also the growth and ambition of its entire workforce, UniFirst Corporation is the company for you. Today we are one of the largest companies in the garment services industry employing over 10,000 people and servicing well over 200...
Customer Service Representative :: Management & Consulting Have you outgrown your restaurant job? Are you tired of the retail environment? Are your people skills too good to be limited behind a bar? We are seeking individuals with retail and hospitality experience looking for a career in customer service. ICEis a management consulting firm located in Westlake, OH. We specialize in assisting large...
Customer Service Representative Job Location: Nashville, TN Gibson Brands, Inc. The world’s premier manufacturer of musical instruments and professional & consumer audio equipment is seeking a self-motivated, aggressive professional for our Customer Service team. Position will be based in Nashville, TN. This is a full-time position covering 2nd shift (3pm-12am) which includes weekends and holidays...
Dynamite Marketing, Inc. Customer Service Representative Starting Pay $9/hr - $13/hr plus Stipend & Bonuses Top Managers make $4,000/week - $5,000/week or more with bonuses Rapid Career Advancement Opportunities Submit Resume's to ***** Dynamite Marketing is interested in hiring a number of new entry level managers to work in our Sales/Marketing department. We represent...
Customer Service Representative Westborough MA Main Duties Include: - processing - reporting - taking phone calls Hours: 11:30AM to 8:00PM Description: Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in...
Job Description The CoWorx philosophy—Together We’re Better—embodies our commitment to working hand-in-hand with our clients and our employees. We place candidates nationwide in administrative, call center, light industrial, packaging, and luxury retail positions. We are currently seeking several highly driven candidates for a Customer Service Representative opportunity with a leading technology c...
Customer Service Representative Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifyin...
Processes orders and correspondence with customers, and fulfills customer needs to ensure customer satisfaction. Must be able to build customer relationships. Receive incoming calls ranging from order schedules to return good authorization. Expedite orders and coordinate shipping, to include common carrier quotations. Maintain complete and accurate customer files. Resolve customer complaints in a...
Technical Customer Service Representative Job Description RAB Lighting is looking to add to our growing Customer Service Team. We need someone who has experience with Outdoor Lighting and providing an exceptional level of customer service. Responsibilities You will be responsible for helping customers and sales reps in choosing appropriate products, installation and configuration assistance, troub...
Our client in the West Warwick area is looking for an experieneced customer service representative for their call center. This CSR position has direct customer interface resposibilities for the order entry of customer orders across multiple time zones. Communication via phonw and email. We are offering $13-14/hr for this full time position. TTH. -Receives requests for QUOTES from customers. Prepar...
Randstad is currently recruiting a Customer Service expert for a direct hire opportunity in Macon, GA. Our client is seeking an advanced customer service representative with experience in an industrial environment dealing with international clients via computer correspondence. Job duties will include working with ERP systems to handle a large volume of customer inquires and orders. Candidates must...
A Customer Service opportunity is now open for a reputable food distribution company close to the Melville area. This position requires at least one year of Customer Service Representative experience, or office experience. Having a background in solving issues and maintaining business through the phones and/or in person is required. This is a great opportunity for an individual looking to get his...
Large Financial Institution in O'Fallon MO is seeking a Customer Service Representative for a temporary project lasting 6-12 months. Job Description: Support the National Retail Sales Mortgage Origination's Teams by providing superior service to both our internal sales teams and external clients. Will primarily assist with inbound sales phone screening, entering sales leads in to our system of rec...
We are recruiting for Call Center Customer Service Representatives located in Dallas, TX for one of our large healthcare consulting firms. Description: Call Center Customer Service Representative Training class starting in mid-August 2014 Shift may be anywhere between 7am and 9 pm - Must be flexible Call Center Representative Job Purpose: A Call Center Representative in the service center responds...
Randstad is immediately seeking a Bilingual KOREAN Customer Service Representative for a temporary part time position at a Southside health care facility. This is an extremely professional environment - candidates must possess professionalism in appearance and demeanor. The company is offering flexible part time hours. The duties will include scheduling patients over the phone for health risk asse...
Randstad is seeking 40 qualified individuals for the role of Customer Service Representative for the Annual Open Enrollment period for a large Insurance company. This company is located in the Nashville area and is seeking individuals that are available to work from August 2014 through January 2015. The position pays $12.50-$12.77 depending on experience. This position is available to highly skill...
Randstad is looking for a highly experienced Industrial/Manufacturing Customer Service representative as a temporary hire until March 1, 2015 with the opportunity to be hired on directly at that point. This position will be starting immediately and the pay rate will be $18.00-$20.00/hr based on experience. We are looking for someone who has between 5- 10 years' experience in a professional ( indus...
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Responds to all customer calls and correspondences in a timely fashion.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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