Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 9063
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Nashville-based Insurance Company seeks several Licensed Customer Service Representatives to work at their In-bound Call Center. Required: Active TN license in Life a & Health Good listening skills High attention to detail Self-motivating Call center experience preferred This position will pay $18.75/hour; assignment duration will be 5-6 months. You will be need to be able to work any 8 hou...
Nashville-based Insurance Company seeks several Non-licensed Customer Service Representatives to work at their In-bound Call Center. Requirements: Good listening skills High attention to detail Self-motivating Sales ability Call center experience Computer software knowledge For this position, the pay will be $13/hour; assignment duration will be 8 weeks with the possibility of going longer...
Inbound Call Center/Customer Service Reps & Processing Clerks NOW HIRING! $11.00 to 11.25 an hour Temp to Hire 40 hours a week – Monday through Friday *Must be able to work an 8 hour shift Monday through Friday between the hours of 7am-8pm. Training hours for first 6 weeks are 8 to 5, then will be with mentor for 4 weeks during which time schedule may change* JOB DESCRIPTION: *Contacting c...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Customer Service Representative Starts Immediately Answer customer inquiries via inbound calls and e-mails Check order status Answer product questions and make recommendations Initiate and close product sales Inform customers of current promotions and incentives Great company to work for! Requirements: 1-3 years minimum of customer service experience Minimum typing speed of 35 wpm Knowl...
Gerber National Glass Services / Netcost Claim Services Multi-Skill Level Customer Service Positions Gerber National Glass Services/Netcost Claim Services currently have immediate openings for full-time customer service agents within our state of the art contact center based in Schaumburg, IL. Qualified candidates should have at least 1 year customer service experience and be customer focused in...
Duties include ... * receive inbound calls from customers * assist customers with questions and issues * log customer calls with outcome resolution * work with industry specific software * perform basic data entry * basic office duties Skills include ... * exceptional organizational skills * must be able to multi task * have a pleasant phone voice * professional, polite, and friendly *...
Overview: In a call center environment, this position will be responsible for answering incoming customer inquiries; responding to customer inquiries by providing information on programs and services; responding to requests, and/or takes actions on accounts or applications. Responsibilities: Customer Service-responds to telephone calls within required timeframes. Assists customers in a courteo...
Overview: In a call center environment, this position will be responsible for answering incoming customer inquiries; responding to customer inquiries by providing information on programs and services; responding to requests, and/or takes actions on accounts or applications. Responsibilities: Customer Service-responds to telephone calls within required timeframes. Assists customers in a courteo...
Overview: Provide Customer Service to MassHealth members and/or potential members. Responsibilities: Function as the front-line contact for all members by responding to a high-volume of incoming calls from members and prospective members. Respond accurately to provider calls related to PT-1 status, transportation guidelines, member eligibility and managed care status, prior authorization, and ...
Immediate Need- Part-Time Shifts with the potential to go Full Time! Looking for sales-oriented people! BILINGUAL ENGLISH/SPANISH A PLUS! GREAT TRAVEL BENEFITS! Position starts 11/3/14- PAID TRAINING CLASS! Hours of training are M-F 12:00PM-7:00PM (training for 4 weeks). After training, we are looking for people to work the following shifts- Part time- Two weekdays 11:30-8:00 and Saturday or S...
Penske Automotive Group Vienna, VA, 22182
Position Title: Customer Service Representative REVISED: 07/17/14 Category: Full-Time Reports To: Body Shop Manager DUTIES AND RESPONSIBILITIES: Answer telephones, make outbound phone calls, answer customer emails and schedule appointments. Other Duties, As Required: General administrative duties Experience Required: - Previous multiple telephone line system exposure - Customer service -...
Penske Automotive Group Fairfield, CT, 06824
Position Title: Customer Service representative Category: Full-Time Reports To: General manager and assistant manager DUTIES AND RESPONSIBILITIES: Responsible for opening and closing repair orders in Reynolds and CCC one management system.Will work directly with team leaders, customers and insurance companies. Other Duties, As Required: Greets visitors and customers and performs general admi...
Penske Automotive Group Vienna, VA, 22182
Position Title:Customer Service Representative REVISED: 11/2010 Category: Full-Time Reports To: Body Shop Manager DUTIES AND RESPONSIBILITIES: Assist clients when dropping their automobiles off for collision repair Other Duties, As Required: Greets visitors and customers and performs general administrative duties. Also may assist other staff i.e., General Manager of store and store sales peo...
get insurance policyprocessing jobs Lincoln, NE
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we''ve put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you''ll find a sales team determined to change the world and empower our customers to do the same!. You''ll tackle challenges that will continually... View Full Description...
Founded in 1983, International Imaging Materials, Inc. (IIMAK) is a leading global manufacturer of printing, imaging and marking consumables with strong geographic and product line growth. Our highly engineered core products include a full line of thermal transfer ribbons, inkjet inks, and stamp inks used widely in manufacturing, distribution, food packaging, textiles, electronics, medical, health...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Adecco is currently assisting eBay Enterprise recruiting for Spanish Bilingual - Customer Service jobs in Melbourne, FL. These are long term seasonal opportunities. As a Call Center Representative you will be assisting customers with varying levels of questions, inquiries, or requests. Previous call center experience is a plus but not required. Apply Now if you meet the qualifications listed below...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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