Customer Service Representative Jobs
Customer Service Representative Job Overview
Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.
Customer Service Representative Education
Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.
Customer Service Representative Job Market
The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.
Customer Service Representative Job Salary
Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
Insurance Overload Services,, A Division of Corporate Resource Services Company Richlandtown, PA, 18955
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Send Resume to ***** Our Client is currently seeking for Customer Service Representative Job Description: Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulti...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Alegeus Technologies, LLC the leading provider of employee benefits debit cards, allowing consumers easy and immediate access to their funds via electronic administration is growing. Alegeus Technologies develops and supports a complicated benefits software package utilizing real time payment network transaction systems. Customer Service Representative Job Purpose: Establishes insurance policies b...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FO...
We are currently hiring Customer Service Representatives to service new and existing customer accounts by phone for industry-leading clients. Join our family of talented Representatives with customer service skills who “Just Sound Better!" Earn top dollar for your performance and feel good representing nationally known companies. Experienced professionals are always welcome, and entry-level can...
About Us Independent Insurance Agency Responsibilities • Personal Lines or Commercial Lines Customer Service Representative • Answer inquiries and provide information about goods & services • Investigate customer concerns • Process customer requests • Update customer accounts • Market and sell policies to existing and potential clients Skills • Basic computer skills • Effective time man...
Summary Performs customer service, order processing and liason tasks relating to customer relations, inquiries, orders process, sales, inventory management and product manufacturing functions as well as works together with the Latin America Area Manager to develop necessary tools and initiatives to improve the overall sales operations process for the region. Principle Duties & Responsibilities ...
Directly interacts with customers; applies basic skills and follows standard procedures to assist in the routine collection of fees and payments for current and/or delinquent accounts. Reports to: Branch Manager FLSACode: Non-Exempt Primary Responsibilities: Receive payment for fees, loans and assessments issued by the organization (including verifies amount due as shown on statement against p...
· This individual will be working in a team of 35 people. He/She will be responsible for answering customer questions regarding pricing, and placing and checking orders. This person needs to be comfortable speaking on the phone, and must be okay with heavy call volumes. Most of the calls will be inbound, with an average call load of 50-60 calls/day. He/She must have experience working with severa...
Expanding company is seeking a highly motivated Customer Service Representative who enjoys working in a high tech, fast-paced environment. Dane Street is a leading provider of IME and Peer Review services to the Worker's Compensation, Pharmacy, disability, Auto and Group Health marketplaces. We are looking for a Customer Service Representative to coordinate the claims review process including ent...
Privately owned company located in Santa Fe Springs is in need of an experienced Customer Service Representative with knowledge of dispatching. Ideal candidate will experience working directly with ports. Duties include, order entry, record keeping, inventory, and understanding of drops along with excellent follow through when working with clients....
Quality Recruiting a locally owned Rochester Top 100 full service staffing firm has several direct hire openings for loan collection representatives!! This is your opportunity to get in on the ground floor of an expanding company that has expansion plans for 2014!! Position Summary: As a loan collection specialist you will manage and collect delinquent accounts. You will be trained utilizing a ...
Position Profile Page 1 of 3 Position Profile Customer Service Representative – Open Stock Organizational Information Business Unit: Department: Location: Job Code: FLSA Status: Reporting Line(s): Direct to: Indirect to: Corporate FL Operations - Clerical Florida S156 Non-Exempt Senior Operations Supervisor VP FL Operations Scope of Position P&L / Budget / Investment Responsibi...
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Responds to all customer calls and correspondences in a timely fashion.
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