Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 7588
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
D-A Lubricant is a leading manufacturer of high performance lubricants for heavy-duty diesel driven commercial and industrial equipment. We are seeking a Call Center Customer Service Representative for our Lebanon headquarters. This is a new position. The hours are 9:15 AM to 6:15 PM. Primary Responsibilities * Takes orders over the telephone by obtaining and verifying information * Provide sal...
Position Title: FT Customer Service Representative – 1st Shift Job Summary: The Customer Service Rep is responsible for a variety of routine customer contacts via the telephone, email and letters. This position will be responsible for accepting and assessing customer orders as well as addressing customer concerns and questions. The ideal candidate will be able to place and review orders, review ...
The Hybrid Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value...
Customer Service Representative Due to our rapid growth, OfficeSupply.com is seeking professional, courteous, organized, people with excellent communication skills. Computer skills are necessary and call center or office supply sales experience is helpful. Benefits include: Health, Dental and Disability, Insurance, Savings Plan, Paid Vacations & Holidays Please send resume & cover letter to: ...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
AMDS CUSTOMER SERVICE REPRESENTATIVE Summary You’re the first point of customer contact over the phone for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. You provide an important first impression for Miele to Direct ...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Customer Service Representative Job Type: Full Time, 40 hrs./week Hours: M-F, 8am-5pm Salary/Wage: $12-$16/hr. (Depending on Level of Experience) Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Responsibilities: · Attracts potential customers by answering product and service questions; suggesting information about other pro...
Medley Turrentine & Associates LLC, an Independent Insurance Agency in NW Oklahoma City, is looking for an HEALTH AND ACCIDENT INSURANCE CUSTOMER SERVICE REPRESENTATIVEwith courteous and professional manners and appearance who can build relationships with customers and coworkers. Must have the willingness to learn new skills, be punctual and maintain excellent attendance. Responsibilities Profes...
Responsibilities $29,000 + 10% Short Term Incentive Bonus ($2900.00) = $31,900 potential annual earning Employee phone discounts - 50% services and 35% accessories. **Work location will be 5000 Britton Parkway Hilliard Ohio 43026. Full time positions only. Must be available to work anytime during the hours of operation 6a to 11p - 7days a week, must be available to work nights, weekends and h...
Company Confidential Worcester, MA, 01604
Job Purpose: Delivers merchandise to customers by processing orders in system and monitoring tracking information. Duties: * Prepares work to be accomplished by gathering and sorting documents. * Receives orders by reading email and facsimiles; answering the telephone. * Completes orders by editing for price and nomenclature; calculating unit prices and shipping costs; verifying product avail...
Tonawanda Company is looking for a detail orientated self-starter to join their team in a Consumer Service Representative role. The CSR will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Also, must provide professional support for consumer needs including the handling of complaints, te...
Company Info: Deluxe is changing, evolving and growing. It is a company built on ideas and a clear vision of making those ideas into real and innovative solutions for our customers. As a part of that transformation, we are looking for people who have ideas of their own -- people who can embrace change, are excited about developing new solutions, and want to make a real impact – leading from the f...
Insurance Agency seeking a Full Time Customer Service professional, with a passion for helping people, to join our team. This position requires: · General office/multi-line phone/basic math skills/experience. · Intermediate computer literacy and proficiency in Word, Outlook, Adobe Acrobat, and Power Point. Advanced Excel skills including pivot tables. · Accurate typing/data entry skills. · Ex...
Victor O. Schinnerer & Company (http://www.schinnerer.com/), a subsidiary of Marsh, is the world's oldest and largest underwriting manager of professional liability, specialty insurance, and risk management programs. Our expertise lies in evaluating risks, implementing program marketing, developing and executing risk management activities, and servicing accounts on behalf of our insurance company ...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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