Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5956
Customer Service Representative/Teller – Baldwin Park, Anaheim, Fullerton and Brea, CA Company Overview: Cashback Payday Advance opened its first location in San Bernardino, CA in 2003. The company has always provided an outstanding service experience for our Southern California customers. We understand the stressfulness involved in applying for any sort of loan; therefore, we have built our compa...
Rainin Instrument, a subsidiary of METTLER TOLEDO, is looking for an experienced and self-motivated Customer Service Representative to join our team in our Oakland, CA headquarters. This job is to support company objective of excellent service to customers by insuring that all related processes are performed in accordance with Company policy, procedures and standards. This position reports to Cust...
Our client, an elite provider of Insurance Services located in the heart of Manchester, is looking to add 1 Personal Lines Customer Service Representatives to their growing team! They have a outstanding location, within walking distance to restaurants, gyms and shopping areas! Benefits to YOU: - 2 weeks PTO year 1 (can take after 8 months) plus 6 holidays, 3 floating holidays and 8 sick days - Ful...
General Summary: As a Paragon Solutions Network customer service representative, you will be responsible for providing exceptional service to both current and prospective customers. Paragon Solutions Network manages multiple e-commerce businesses that specialize in selling remanufactured ink products. As an e-commerce business, customer service plays a very important role in our success. We are lo...
Our client, leading provider of graphic and printing solutions located in wheeling, has expressed a need for a self-starting customer service representative to assist with client needs. The ideal candidate will have 1-3 years of customer service and administrative support skills. Will assist with general office functions, as interact with clients, co-workers and vendors. This is a direct hire oppo...
Customer Service Representative SE Laboratories Inc. is currently seeking an experienced Customer Service Representative to join the team in Santa Clara, CA. Job Responsibilities: Handle daily phone calls/emails from customers regarding status of equipment and documentation. Research and respond to customer inquiries on a timely basis. Identify when escalation is needed to involve management or Sa...
About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors. We currently have a need for a Temporary Property Management Customer Ser...
Send Resume to ***** Our client is currently seeking a Customer Service Representative Job Description: As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent inform...
Sapoznik Insurance is currently interviewing for the position of Group Customer Service Representative. You must have a track record of developing strong relationships with customers that causes an exceptional level of customer retention. You deliver fanatical customer service in a way that has customers rave about you and your company. You work well in a team environment and are able to show a tr...
Title: Customer Service Rep – Resupply Channel Full-time General Summary: A Customer Service Rep (CSR) must be knowledgeable of all equipment and supplies provided by Alpine Home Medical and uphold its standard for excellence. This position will be responsible to contact existing patients who are currently on PAP therapy or compression therapy to check compliance and to find out if new or addition...
Adecco is searching for a Customer Service Respective to work at a large packaging facility in Tulare County. This is a temporary-to-hire position. CSR?s are responsible for answering phones with multiple lines, sending and receiving email to and from customers while remaining customer oriented by providing exceptional customer service. Qualified applicants need to have high attention to detail, a...
Before you consider a position in Customer Service you should understand the definition of Customer Service Customer Service Representative is Someone that Likes people Feels good when they help others Understands a customer's issue Can recognize and develop a solution to exceed the customer's expectations. Patience Cooperative nature Focus on achievement and getting things done Highly organized H...
AQ DIVISION ESTABLISHED IN YOUR AREA Our locally owned franchise locations provide extraordinary opportunities for personal growth, career and financial success. For more information visit us at www.aerushome.com. Customer Service Representative Duties and Responsibilities: · Entry level position · Contact existing customers and schedule appointments · Conduct consumer market surveys · Assist comp...
RESPONSIBILITIES: Our client is seeking a Senior Customer Service Representative in Dover, New Hampshire (NH). The person in this role is comfortable facilitating relationship onboard and expansions, contracting, RFIs/RFPs and managing existing relationship requests. In addition, the client services representative research issues and deal with unhappy clients who have been escalated. They must be...
We are currently looking for several Customer Service Representatives for a few local employers in San Antonio. We are looking for experienced, dependable and motivated candidates who have at least 2 years in a call center environment and excellent customer service skills. If you feel you are qualified for a Customer Service Representative position and meet the following requirements, please apply...
Suddath Government Services® has provided professional moving services to government customers who are relocating both domestically and abroad. As one of the largest professional movers for the General Services Administration (GSA) and the Department of Defense (DOD), Suddath® relocates more than 35,000 families annually worldwide. We are looking for Customer Sevice Representatives to join our tea...
RESPONSIBILITIES: Kforce has multiple Benefits Customer Service Representative positions available with our client in San Diego, California (CA), you will have the following responsibilities and functions: Perform customer service support by responding professionally to customer inquiries/issues received via phone or email Research participant questions related to employee benefit plans Provide te...
Ajilon Professional Staffing is seeking a Customer Service Representative for a job at a growing manufacturing company in Somerville, NJ!! Essential Duties and Responsibilities: •Communicate with customers and build rapport •Assist customers with pricing and product information via phone, FAX and email •Research and select the correct products based on customers' needs and product specifications •...
Opportunity Snapshot: Niagara is the largest manufacturer of private brand bottled water in the nation. Our growth is fueling the search for new team members. We work in a dynamic and fast-growing environment. This is a fabulous opportunity to join a culture that encourages great team work, innovation, and fun. Keys to Success: Most essential for success in this role is to maintain a great team at...
The Gold Choice Counter Sales Representative will work to provide world class customer service to Hertz customers throughout the car rental process; show ownership to ensure customers has a positive experience The key responsibilities and accountabilities for the incumbent are to Responsible for managing the rental process; both rentals and returns Answer questions and provide directions in a cour...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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