Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5748
We are a worldwide leader in manufacturing and design of lighting fixtures. We are located in Newburgh NY. Our commitment is to deliver the highest quality products and services. We are a progressive and growing company. Hudson Valley Lighting is offering an excellent opportunity for an experienced Customer Service Representative to join our team. This position is designed to support our customers...
Job Title: Customer Service Representative/ Marketing Assistant Department: Sales and Marketing Reports To: Costumer Service Supervisor Employment Status: Full Time Date: 07/21/2014 Salary: Competitive Benefits: Health/Dental/PTO Job Summary: - Interact directly with customers to provide response to sales and service inquiries with quotations on Keller USA products and services or direction to tec...
The Bilingual Customer Service Representative (CSR) is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow up as required. All calls are recorded and can be evaluated according to quality and efficiency guidelines. The CSR will greet the employee, answer concerns and questions educating them on their benefits, and solve complex...
Customer Service Representative/Teller – Anaheim, Fullerton and Brea, CA Company Overview: Cashback Payday Advance opened its first location in San Bernardino, CA in 2003. The company has always provided an outstanding service experience for our Southern California customers. We understand the stressfulness involved in applying for any sort of loan; therefore, we have built our company around a te...
Leading Manufacturer in Middlefield, Ohio is seeking an Entry Level Customer Service Representative. Duties: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service proble...
We are currently recruiting for a CSR for our client in Canonsburg/Southpointe. This is an 8A-5P position paying $11.00 per hour. Job duties include: · Answer inbound calls as well as assist customers who have specific inquiries · Build customer?s interest in the services and products offered by the company · Provide personalized customer service of the highest level · Portray sound judgmental pow...
MUST HAVE INSURANCE EXPERIENCE Overall Commercial Insurance Technical Assistant/Customer Service Job Duties: Answering customer inquiries Processing applications Insurance Policy Billing Processing Endorsements Issuing Certificates of Insurance Etc. Experience with General Insurance Risks such as: Contractors Manufacturing BOPs Restaurants Professional Liability Any other Property and Casualty Com...
Company Confidential Melville, NY, 11747
Melville independent insurance agency seeking an upbeat, energetic person for an entry level CSR position. No insurance experience necessary (we will train), but for consideration applicants MUST have two years of full time work experience. Excellent telephone, communication, computer and interpersonal skills are needed. Detail oriented/organized people that enjoy client contact. Full time only, p...
Technical Inside Sales & Customer Service Representative Growing Westmoreland County based valve manufacturer is looking for a mechanically-inclined self-starter to handle technical inside sales of our valve-related products and service. Ideal candidate would have a technical degree (engineering / technology or prior valve experience) along with the ability to work in a dynamic fast-paced environm...
Part-Time Customer Service Representative Are you looking for a part-time career without having to sacrifice your nights or weekends? Regus is committed to providing career paths that are as flexible as our workplace solutions and we're always looking for the best talent. Whether you're getting back into the workforce, looking for work-life balance, or just starting your career…we want to hear fro...
Customer Service Representative - LED Lighting ILight Technologies, Inc. is a pioneer and leader in innovative LED illumination solutions that transforms, excite, and energize corporate identities and architectural environments worldwide. LEDs are the fastest growing segment of the lighting industry today. iLight is a growing and dynamic company with an opening for a Customer Service Representativ...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. Reynolds and Reynolds prides itself in its award-winning recognition for customer service. As a Customer Service Representative, you will interact with both int...
Kemper Home Service Companies, a Division of Kemper Corporation, is home to approximately 400 employees in the St. Louis, Westport area. We specialize in providing individuals with life insurance policies as well as specific property damage insurance, and support over 3,000 insurance agents in 21 states that deliver a high level of personalized service. We are looking for bilingual candidates to f...
Job ID: 6896 Position Description: Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees....
Austin, 78757
Customer Service Representative Overview: ASI is seeking a CSR for our North Austin client. We are only interested in candidates who are dynamic, professional, confident, and customer service oriented. In the CSR roll, you will be expected to provide friendly and professional customer service at all times to customers who have purchased appliances from a major retail chain, as you will contact and...
Rugby Architectural Building Products is a leading nationwide distributor of architectural interior building products including the following surfacing products: Wilsonart, Nevamar and Pionite brands of decorative laminate, Staron Solid Surfacing manufactured by Samsung, and Wilsonart Brand Solid Surfacing. Rugby is committed to fulfilling its promise to supply high quality products, competitively...
Local medical equipment company is searching for a full-time individual to perform general office work, retail duties, and light packing/shipping. Experience helpful but not necessary. Please send resume and hand-written letter to CSR, Tuscan, Inc. P.O. Box 929, Dayton, OH 45409....
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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