Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5680
IMMEDIATE OPENING – SENIOR CSR (Fremont / Union City / Newark) We are a leading manufacturer of contemporary and transitional furniture. Founded in 1991, we have built a reputation for leading the standards in styling, design and quality. We are a dynamic, rapidly growing company. We are looking for an energetic, detail oriented, sales and support key player for our fast paced Ecommerce Division....
Job Title: Customer Service Professional (Contract-to-hire) Location: Durham, NC 27707 Duration: 6 months Note · Bachelor’s degree or Associate degree is required. Recent college graduates will be preferred. Job Purpose Act as a service relationship management professional for company’s customers, employer groups and providers to successfully service healthcare insurance needs. Provide consistent,...
Liberty Payroll Solutions, LLC, a leader in Payroll and HR services is searching for a highly motivated person to come join our expanding team as a payroll processing customer service representative. Our environment is demanding, fast paced and very rewarding. Our continued growth makes our organization an exciting place to expand your career. You will learn a lot, and have the opportunity for adv...
. TAD PGS, INC. is currently seeking a Customer Service Representative for one of our clients in Avon, OH. Per Government Sector, must be a U.S. Citizen or a Permanent Resident. Purpose of the Position: Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, res...
Job Overview Primary Purpose and Essential Functions: Leads and performs Customer Service functions regarding a specific or assigned number or assigned customers which could include regional, dedicated or National Accounts. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will take total responsibil...
Are you a smart problem solver, who thrives on creating smiles each day? Are you passionate about helping people live healthy and productive lives at work? Then keep reading because we might just have the opportunity for you! COMPANY DESCRIPTION: The award-winning VARIDESK was developed by Gemmy Industries to address the health and wellness needs of employees who sit for the majority of the work d...
Customer Service Representative – Printing We are a well established, state of the art, quick printing and sign company. We offer a great team environment and a reputation for excellence. We feel our employees are as important as our customers, and we work to provide both with a great atmosphere. We value our employees as our internal customers and we take pride in recognizing their outstanding ta...
Our client has an immediate need for a Customer Service Representative Previous payroll experience is required Essential Job Functions: Assist clients over the phone with any payroll issue or questions Establish a good rapport with the client base Train and support clients using web-based payroll entry Convert new clients to payroll system with smooth transition Stay current on applications and pr...
About the job Townsend Surgical is an international surgical equipment sales and repair company. Our world-class repair laboratory provides hospitals, surgery centers, and independent service organizations with the support they need to maintain surgical equipment at the highest standard. We are a rapidly growing business and are currently seeking an additional Customer Service Representative. Job...
Customer Service Representative Position Schedules: Part-Time (25 hours a week) 5:30 pm - 10:30 pm 5 days per week. Saturday and Sunday shifts are required for this position. 12% shift differential will apply to all weekend hours! 6% language differential on all hours for bilingual (Spanish/English) candidates! Positions start Monday, September 8. Position Purpose: As a global leader in financial...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative in Jacksonville, Florida (FL) Description: Communicates with suppliers by phone or email to provide information in regards to Accounts Payable; In order to ensure success in serving the customers of the Shared Services Group, good communication skills are necessary in conflict and error resolution. Researches A/P in multiple...
One of the nation's largest distributors of convenience store point of sale and video surveillance systems is seeking Customer Service Representatives in their Montgomery, AL corporate headquarters. The Customer Service Representative is responsible for responding to customer service requests in a professional and timely manner and documenting all interactions pertaining to the service request. Th...
RESPONSIBILITIES: Our client is in need of 'top notch' Customer Service Representatives in Stanton, California (CA). This position will be fielding 100+ calls per day. The hours are 8:00am-5:00pm, Monday - Friday. There will also be 3+ weeks of training. Job Description: The selected CSR will answer telephone calls; route calls accurately and perform other duties as assigned. The selected candidat...
Company Confidential Tulsa, OK, 74104
Insurance/CSR/Agent Property and Casualty agency seeking full time position. Some experience helpful, but not necessary. High school diploma required, college a plus. Basic math and computer knowledge a must. Effective communication skills required. Fast paced environment. Must have a reliable work history. Non-smoking environment. 25K to start and would increase after license. Benefits/vacation....
Call center near the airport is seeking in-bound telephone customer support representatives. Duties include responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders and preparing reports. Position requires typing speed of 30 wpm and Windows testing. Background check will be conducted. You must have a High School Diploma or GED. You must be flexi...
Jaffe Tilchin Wealth Management is looking for an experienced, knowledgeable, reliable 220 or 440 commercial lines CSR to join our Commercial Insurance team. The Ideal candidate will have a minimum of three years of commercial insurance experience working in a fast paced, high energy agency. Additional key elements we will look for in a candidate: · Ability to multitask · Strong computer skills in...
Job Description: Customer Service Representative wanted!!! Our client is looking for a stellar bilingual customer service representative to join their organization. Candidate must have 2-3 years customer service office experience, MUST be bilingual in Spanish. Start your new career today! If this sounds like you apply today! We are an equal employment opportunity employer and will consider all qua...
Job Description: We are currently seeking a Customer Service Representative that is customer service oriented and that is a team player. Are you outgoing, self-motivated, energetic and friendly? Then this position is for you! The ideal candidate will be responsible for overall customer service requests with a high level of professionalism, and performs some administrative duties in a timely manner...
Job Description: We are currently looking for a Technical Customer Service Representative to work in our clients Warrendale area office. This employee is responsible for developing and maintaining excellent customer relations and troubleshooting technical issues. In addition, they are responsible for retaining the existing customer base by satisfying customers? concerns quickly and completely and...
Job Description: Inside sales/CSR position for a great company located in Moorpark. Must have a minimum of 3 yrs. exp., strong phone skills, sales, data entry, order entry and excellent grammar and spelling, Will assist customers via phone and e-mail. Must be proficient in Word, Excel and Outlook. Great benefits. Apply for this great position as an Inside Sales/CSR today! We are an equal employmen...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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