Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5433
RESPONSIBILITIES: Our client is seeking a Customer Service Representative in Arlington Heights, IL. Responsibilities Provide superior service by delivering products and services to meet or exceed customer expectations Satisfies needs of our customers as through a variety of service channel Effectively interacts with customers by listening to their needs and providing timely solutions Combines serv...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative for their Dallas, Texas (TX) location. Overview: This person responds to customer verbal and/or written inquiries, records details about customer inquiries and helps resolve complicated customer complaints. They will also coordinate and expedite customer inquiries to other departments for resolution. Responsibilities: Comple...
Job Description: This entry-level Bi-Mandarin CSR Position Features: ? Advancement Opportunity ? Great Work Environment ? Great Pay to $30K Immediate need for bi-mandarin CSR seeking long-term employment, stable and great work environment. Must have excellent working knowledge in customer service field and professional communication skills. Will be responsible for client relations, follow ups and...
Job Description: My company is in need of an outgoing Customer Services Specialist in South West Las Vegas. This awesome opportunity schedules appointments for various services. The duties include receiving telephone calls, scheduling appointments, working with Word, Excel and Outlook. The CSR must maintains solid customer relationships by handling questions and concerns with professionalism and a...
The Admin/Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position is also first point of contact for customers in the showro...
Commerce Finance located at 3106 W. Woodlawn Ave, San Antonio, TX, has an opening for a CSR. Duties are as posted below. FT benefits include Health, Dental, Vac, Sick, Profit Sharing, Life and Long Term Disability. Opportunity to advance. Receive payment for fees, loans and assessments issued by the organization (including verifies amount due as shown on statement against payment offered; gives co...
CareFlite is the only nonprofit fully integrated medical transportation company serving North Central Texas. Customer Service Representative PRIMARY FUNCTION: This position has primary responsibility for assisting in the administration of all aspects of the membership program in Right CAD as well as supporting the Membership Program Manager, Membership Office Supervisor and Membership Coordinators...
INSURANCE AGENT – CSR Brosky Insurance Agency, Inc – 49 years and counting! We are seeking an experienced insurance agent to fill a commercial CSR position. Position is full-time – 37 hours per week, Monday - Friday Qualified Candidate: - Must be a self-motivated individual - Have excellent communication skills - Efficient, Courteous and customer service oriented - Must have product knowledge - Po...
Manpower is currently recruiting a Customer Service Representative Associate in Jeffersonville, IN! As a Customer Service Representative Associate, you will be managing all open claims events to ensure proper servicer activity as well as customer satisfaction. You will also be responsible for managing the servicer network and all associated service levels as well as all Dispatch needs for the busi...
Customer Service Representative Needed–Full Time Hoffman Southwest Corporation is a privately owned business operating two large divisions with over 600 employees throughout the Western United States. We are the largest franchisee of Roto-Rooter Corporation. Located in Mission Viejo, Ca., We are a small, friendly 24/7 Call Center and dispatching department looking for an enthusiastic individual wh...
DESCRIPTION: A local leading organization is currently seeking experienced Customer Service Representatives – CSR – Call Center Representatives in Lancaster, PA for long-term temporary to hire opportunities. Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. If you meet the quali...
A parts distribution center/service center in Decatur, IL has an immediate need for a Customer Service Representative. The company provides parts and service to the industrial floor scrubbing industry to customers throughout North America. Pay Rate: $10.00/hr - $11.00/hr Hours: 8:00AM - 5:00PM Days: Monday - Friday Long-term position with benefits Qualifications Telephone customer service experien...
CUSTOMER SERVICE REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Company located in Largo is looking for a Customer Service Representative with the following experience: Prefer someone who has worked in the automotive or battery industry. Example companies would be: Pep Boys, Napa Auto Parts, Advanced Auto, Auto Zone Must have good computer skills Will be receiving orders for...
Customer Service Representative Seasonal Position (April – December) § Be a vital and respected part of our company! § This is not a call center position § Build long-term relationships with our customers by providing extraordinary service § This is a seasonal position – work from the beginning of April until the end of December We want you to join our team of professionals! Our Customer Service R...
Part-Time Customer Service Representative Are you looking for a part-time career without having to sacrifice your nights or weekends? Regus is committed to providing career paths that are as flexible as our workplace solutions and we're always looking for the best talent. Whether you're getting back into the workforce, looking for work-life balance, or just starting your career…we want to hear fro...
Job Description: A Well-Established, All Lines Insurance Agency is currently seeking an EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE to assist with the general functions of their very busy office. Primary duties and responsibilities include: - Greeting walk-in traffic - Answering telephones - Handle all client requests - Data entry - Correspondence (both oral and written) with both clients and insu...
A Customer Service Representative will professionally respond and interface directly with customers. A qualified candidate will also handle requests by telephone for orders, substitutions, and pick-up and return credits also with other duties as assigned. Also, will give customer support with special requests and assist various departments in the Distribution Center as needed. Qualifications inclu...
Commercial Lines (Insurance Agency) Customer Service Representative SUMMARY: The Commercial Lines Service Representative is responsible for assisting the Producers with the retention and servicing of existing commercial lines insurance clients by providing a high standard of service. A 2-20 license is required. ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: · Process daily mai...
Job Title: Customer Service Representative Reports To: Customer Service Manager Job Summary: Ensure timely, friendly and exceptional communication with customers, prospects and specifiers/end-users. Following the established policies and procedures accurately enter customer orders, answer inquiries about products, availability and application information. Specific Responsibilities: Support a worki...
CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE FRENCH OR SPANISH SPEAKING REPS NEEDED! Weekly paychecks • Health Care • Other Great Benefits CUSTOMER SERVICE REPRESENTATIVE TO START NEXT WEEK! Select Staffing is looking to hire an self-motivated Customer Service Representative with excellent customer service skills. If you are a positive, independent, organized person with great phone skills, this...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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