Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 7510
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
National Product Sales, a leader in internet sales is seeking to fill a full time Customer Service Representative position. In this position, you will answer incoming calls from customers and respond to electronic correspondence (email). You will be engaged in answering inquiries and questions, handling complaints, troubleshooting problems and ensuring that the Customer's experience with the Compa...
Position: Customer Service Representative Description Halo Innovations is a premier infant product company with national and international distribution. The Company has launched a successful new product, the Bassinest™ Swivel Sleeper, and needs a highly qualified individual to manage the customer service function for this new product line. This is a highly visible position affording the individu...
Job Title: Customer Service Representative Job Type: Contract Duration: 10/06/2014-12/12/014 Salary: 10.15/hr. Our client, a large financial institution, is seeking 20 Customer Service Representatives for their Kettering, OH location. The position is a contract assigment and is paying 10.15/hr. Please see the job description and qualifications below. Job Summary: Essential Responsibilities ...
Looking for motivated individuals to work in our Monitoring Center Duties: * Answer all incoming telephone lines, and transfer calls * Respond to active alarms using the information provided on instruction screens. Place necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsbile parties. * Must posses the ability to remain calm and speak clearly to cus...
Customer Service Representative Mountain View, CA Local Candidates Only Imagine yourself getting your favorite burrito, coffee or cupcake delivered to you no matter where you are? Enter Fluc! Fluc is an intelligent food delivery platform that empowers users to order from all their favorite local restaurants. We have built a highly complex software platform and a distributed driver network to m...
Are you a people person that possesses strong problem solving skills? The McIntyre Group is looking for a Customer Service Representative to join a local company immediately! Responsibilities: Manage all incoming calls and emails from the customer Process incoming orders Manage customer issues as they arise Coordinate with Sales team, Warehouse support, and other departments as necessary Req...
TREND OFFSET PRINTING As one of the leading full-service commercial printers in North America, Trend Offset Printing specializes in web offset printing of publications, magazines, newspapers, catalogs, advertising and government communications. Our state-of-the-art equipment produces high quality heat-set and cold-set printing, all under one roof. Our plants are strategically located in the Los ...
Southern California fastener distributor has immediate openings for customer service representative. Fastener industry experience a plus, but not required. Very competitive wage and great work environment. Responsibilities include taking orders over the phone. Maintaining customer records. Pricing product and submitting quotes to customers....
Are you looking for a Career Opportunity? APAC Customer Services, Inc., an EGS Company, we are excited to be a part of your career journey! Our core values of excellence, teamwork, trust, respect and integrity are paramount to helping us fulfill our mission of creating “the best place to work in the community in which we do business.” APAC, ranked one of the largest employers in the Green Bay ar...
What's your motivation? Growth opportunity, being proud of where you work, changing people's lives? TLC Laser Eye Centers is North America's premier eye care services company, providing eye doctors with the tools and technologies needed to deliver high-quality patient care. Through its unmatched management expertise, technology, extensive optometric relationships, direct to consumer advertising a...
Leatherman Tool Group, Inc. is seeking aCustomer Service Representative 2 for our world headquarters located in Portland, Oregon. Leatherman is the world leader in the design and manufacturer of innovative, high quality, compact, multi-purpose tools. We employ over 500 team members in our 90,000 square feet facility. Visit our website at: www.leatherman.com The successful candidate for the Custom...
National Employee Benefits Administrators, Inc. is a Third Tarty Administrator providing administration for a variety of benefit plans across the United States. Our Health Claims Department handles a high volume of phone calls relating to verification of eligibility and benefits, claim status, requests for plan information, etc. We are looking for a friendly, organized individual with excellent cu...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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