Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5678
Company Confidential Prescott, 86301
CSR / WAREHOUSE Arizona Tile is hiring for a CSR/Warehouse Associate. Assist customer in person and over phone to answer product questions and place orders via computer. Additionally work in shipping/receiving warehouse, which requires ability to lift, push/pull 75lbs. Basic math, personal organization & self motivation a must. Full Time & benefits. Apply online only at www.arizonatile.com/careers...
Mass Eye & Ear Infirmary Requisition Number 14-0108 Title PATIENT ACCOUNTS CUSTOMER SERVICE REPRESENTATIVE Department Patient Accounts Shift Day Hours Per Week 40 City Charlestown State MA Description Responds to patient billing inquiries, the research of payments, and the initiation of the proper steps to ensure correct resolution of patients’ accounts Requirements High school graduate or equival...
Customer Service Representative - Healthcare Resolving patients’ accounts begins when you connect with them through hearing about their experiences and sharing your understanding. It begins with your respectful, sincere conversation with patients while working at PFS Group — one of the fastest growing national healthcare outsourcing companies. PFS Group’s experienced professionals communicate with...
Part-Time possibility Full-Time Temporary Position for Customer Service Rep. Part-Time hours 7:30-11:00 or 2:00-6:00pm and every other Saturday 7:30-2 Full-Time hours 7:30-11:00 and 2:00-6:00pm and every other Saturday 7:30-2 Prior CSR and/or Dispatch experience a plus Drug Free work place Fax 678/881-9296 Email *****...
POSITION SUMMARY: The Customer Service Representative I (CSR I) handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips. The CSR I is the front line representative of Medical Transportation Management, Inc. (MTM). The CSR I handles internal and external customer questions, complaints and inquirie...
Our vision is to provide 100% customer satisfaction while delivering the healthiest sleep solutions to every bedroom in America. As a Customer Service Representative you will have all of the support, training and tools you need to help us execute our mission and exceed our customer’s expectations! We have a strong commitment to the career growth of our employees and will initially provide you with...
Saint-Gobain, the world leader in the habitat and construction markets, designs, manufactures and distributes building materials, providing innovative solutions to meet growing demand in emerging economies, for energy efficiency and for environmental protection. Saint-Gobain is a welcoming, solid, open-minded company that offers long-term career opportunities. About CertainTeed Through the respons...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Customer Service Representative – Mountain Region Sika Sarnafil manufactures high quality, single ply roofing and waterproofing membranes. With over 50 years experience, Sika Sarnafil's roofing and waterproofing systems are recognized for their ability to withstand the test of time. Our solutions are successful and we service our customers by providing beneficial support in the form of comprehensi...
The Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value with e...
For over 60 years Godfrey Personnel, Inc. has been a leader in meeting the staffing needs of Insurance Companies, Brokers and Third Party Administrators. Listening to what our clients want is how we have remained the best in the business since 1950. Our clients can tell you it is the quality of service that has kept Godfrey a leader. Professional and Confidential service you can trust! JOB DESCRIP...
AccuStar Labs, a subsidiary of Spruce, is the leading laboratory in analyzing radon in air and water. Accustar is dedicated to the quality and reliability in its results of short and long term test kits, as well as RadStar continuous radon monitors, for use by professionals and homeowners. Over the past 25 years, Spruce leads the industry with its bright and passionate team dedicated to improving...
Description: Energize your career with one of health care's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading health care companies, UnitedHealth...
As a Customer Service Representative at ACS Technologies, you will join a staff of talented, enthusiastic, tech savvy customer service representatives that offer superior technical support to over 50,000 clients world-wide. You should be passionate about making a difference, and helping faith-based non-profit organizations. Each Customer Service Representative is a valued member of one or more gro...
As a Customer Service Representative at ACS Technologies, you will join a staff of talented, enthusiastic, tech savvy customer service representatives that offer superior technical support to over 50,000 clients world-wide. You should be passionate about making a difference, and helping faith-based non-profit organizations. Each Customer Service Representative is a valued member of one or more gro...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Duties: * Determines requirements by working with customers. Handle incoming telephone inquires, continuously improving one's ability to offer customer immediate, accurate response and resolutions thereby minimizing transferring of calls and putting custome...
Our busy East Dallas telecom client is seeking a Bilingual Customer Service Representative with call center experience. Must have a minimum of two years customer service experience in telemarketing or inside sales; working knowledge of MS Word, Excel, and Outlook and have excellent communication and organizational skills. Responsible for inbound/outbound sales and customer service calls/emails in...
Job Description: Bilingual Customer Service Representative Growing Tucson Company seeking bilingual professionals. If you are an experienced customer service professional with at least 2 years experience in an inbound call center and have an upbeat energetic personality with a passion for helping people, please apply today! Brief Description: Respond to customer requests and questions regarding se...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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