Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 7939
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Description Overview: Furniture and Bedding Customer Service Representatives respond to inbound telephone calls relating to furniture and bedding deliveries, delivery damage issues, and warranty service needs. They also work a variety of reports that support furniture and bedding services. As a subsidiary of Macy's Department Stores, Inc. we provide superior service to our Macy's and Bloomingdal...
Description Overview: Credit Granting Representatives are responsible for answering incoming customer service phone calls related to credit card application requests, account guideline increases, and the approval of sales and checks. Key Accountabilities: Answer phone calls from sales associates and customers requesting to open a new credit card account, increase a current account guideline, a...
Description Overview: macys.com Customer Service Representatives respond to inbound telephone calls and emails from customers regarding the order status of their internet purchases, placement of new orders, and up selling for macys.com, bloomingdales.com, and the WeddingChannel.com. They also assist customers with inquiries for Bridal and small ticket purchases. The salary range for this positio...
BakeMark is seeking qualified candidates for a Customer Service Representative position at the following distribution location: Seattle, WA Customer Service Representative Summary Job Description: § Download SPS orders into NDS system after review and correction of Edit List. § When necessary, manually enter orders into order entry system. § Review and correct Order File Status Report. § Tran...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Customer Service Opportunity Find your ideal customer service job now! Spherion®, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire work in a fast-paced call center environment for leading businesses in the Redding, CA area. We have a variety of flexible, temp-to-hire and permanent job opportunities available now! Job...
About Us Pigeonly is a technology company where we focus on building products to solve real problems for everyday people, mostly for markets and demographics that no one generally wants to touch. Our suite of products and services includes a desktop and mobile application that allows our customers to send printed photos to their loved ones. Our product roadmap includes expanding into and disrupt...
Description: Delivering the best customer experience starts with you. You're looking for a place where you will be empowered to be your best. When you join UnitedHealthcare's Provider Services Group, you'll be part of a team committed to reshaping the way health care works for millions. You'll join us on a mission to not only deliver the best customer service in the health care industry, bu...
TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … ·Customer-service oriented ·Outgoing & Kind ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customer...
TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … ·Customer-service oriented ·Outgoing & Kind ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customer...
TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … ·Customer-service oriented ·Outgoing & Kind ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customer...
TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … ·Customer-service oriented ·Outgoing & Kind ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customer...
TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … ·Customer-service oriented ·Outgoing & Kind ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customer...
About Us Airlink Homecare LLC is a privately owned, community business employing quality residents of our community. Established in October 2004, Airlink rapidly grew to become one of the area's largest retail suppliers, we provide superior customer service, quality care, and state-of-the-art medical equipment. We stand by our reputation of keeping customer service our top priority. We will fulf...
OPEN HOUSE WHEN: September 10 & 11 9:00 a.m. to 7:00 p.m. on Wednesday 9:00 a.m. to 3:00 p.m. on Thursday Please Apply to our on-line career site at: Http://Careers.CVSCaremark.com Search for Job ID 165238 for Customer Care Great opportunity for individuals who enjoy customer service! We have numerous upcoming openings in the call centers for CVS Caremark over the next few months. Compet...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Direct Customer Service Representative RED GLOBAL Red Global is one of the leading Promotional Advertising and Marketing Firms in Philadelphia. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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