Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 7952
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Direct Customer Service Representative RED GLOBAL Red Global is one of the leading Promotional Advertising and Marketing Firms in Philadelphia. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Manpower has an immediate temporary to permanent opportunity with a well respected local company. If you have excellent customer service skills and a warm engaging phone personality, we would like to speak with you! We are looking for someone with the following skills: -Ability to give full attention to what others are saying, asking appropriate questions, without interrupting. -Using logic and ...
Do you have experience in customer service? Are you a professional person interested in a challenging and rewarding full time job opportunity? If yes, then this customer service position at my client’s organization might be perfect for you! You must be bilingual in English and Spanish to be eligible for this position! Summary: A very reputable manufacturer is looking for a Customer Service Repr...
Large Association in Reston, VA looking for someone with call center experience, for their Customer Service Dept. Requirements: -MUST HAVE PRIOR CALL CENTER EXPERIENCE TO BE CONSIDERED. -OUR OFFICE IS NOT METRO ACCESSIBLE, MUST HAVE RELIABLE TRANSPORTATION AND LOCAL TO NORTHERN VA Duties: •Respond to calls via the toll free line in a courteous and timely manner •Must be able to answer a mini...
What will you get from being a Customer Service Representative at Redeemers Group? A base hourly wage plus incentive! The chance to make a difference by scheduling appointments for customers with serious home issues. A competitive benefits package and family-oriented work environment. We are seeking a highly dependable, energetic, and positive individual to join our growing team of Customer Se...
OB PURPOSE: This position serves as a company interface with customers. This position will be responsible for taking orders, servicing customers by answering questions, providing information about products and services as well as resolving complaints. JOB QUALIFICATIONS: Must be highly organized, detail oriented and a self-starter that is able to multi-task. Candidate must possess a pleasant an...
Job ID: 10530 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
Immediate Openings for Customer Service Representatives! **PLEASE APPLY ONLINE FOR PREMIUM APPOINTMENT** This opportunity will require you to work in Sherwood, AR TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … · Customer-service oriented · Outgoing & Kind · Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer...
Take incoming calls and schedule pharmaceutical orders; Handle calls in both English and Spanish, verify information in system is correct, answer questions about copays or reimbursements Working hours: 8:00AM-5:00PM Work Experience: - Minimum of two years of call center customer service experience preferably in a healthcare or pharmaceutical environment Technical Knowledge: - Must be able to ...
Job Description CHS has an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representative to provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct cus...
Rabobank, N.A. has an exciting opportunity for a Customer Service Representative in our South Paradise Branch! The Customer Service Representative performs teller transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Identifies and makes sales referrals, recommends alternate ...
Enrollment Billing Advisor Job Description: -Processes, maintains and reconciles small and medium group accounts' eligibility, delinquency, and reinstatement information to ensure complete, accurate and timely enrollment and billing transactions -Responds to small and medium group accounts' billing and reconciliation inquiries in a timely manner -Accountable for complying with all laws and reg...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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