Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 8029
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Inbound Call Center/Customer Service Reps & Processing Clerks NOW HIRING! $11.00 to 11.25 an hour Temp to Hire 40 hours a week – Monday through Friday *Must be able to work an 8 hour shift Monday through Friday between the hours of 7am-8pm. Training hours for first 6 weeks are 8 to 5, then will be with mentor for 4 weeks during which time schedule may change* JOB DESCRIPTION: *Contacting c...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Full/Part-Time Positions! We have immediate openings for energetic Customer Service Representatives! Day, Evening and Weekend hours available InterMedi@ Marketing Solutions is looking for energetic people to answer incoming calls handling orders/sales and information requests for our nationally known clients in our Johnstown, PA facility. Excellent PC skills and a customer service persona...
Job Description The Customer Service Associate is responsible for ensuring all customer needs and expectations are met. They are expected to manage orders throughout each day by working with Planners, Demand Management, and the distribution centers to make sure orders ship per customer requirements Responsibilities: Prepare orders for customers daily while answering requests via the telephone a...
Administrative Assistant Primarily responsible to provide support to department manager, among which includes answering phones, screening and disbursing of income calls in a professional manner. Must keep office operations and activities organized and moving forward. Must possess strong communication skills, effectively collaborate with a variety of people and job functions, and accomplishing task...
Company Confidential GLOUCESTER, MA, 01930
North Shore Insurance Agency still seeking a Customer Service Representative with 2-3 years insurance experience license preferred or will obtain a license with training . Working knowledge of AMS 360 or similar systems. Great working atmosphere , compensation commensurate with experience and benefits package. Please reply to ETPC Job #742 100 Turnpike Street, North Andover, MA 01845 <- CLICK TH...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Part-Time Customer Service Representative Are you looking for a part-time career without having to sacrifice your nights or weekends? Regus is committed to providing career paths that are as flexible as our workplace solutions and we're always looking for the best talent. Whether you're getting back into the workforce, looking for work-life balance, or just starting your career…we want to hear fr...
Do you, either as a hobby or as a profession, enjoy tinkering with motorcycles, cars or ATV's?​ Do you enjoy racing radio controlled boats, cars and trucks, motocross and off-road racing, or have a great passion for cars, motorcycles, trucks or anything mechanical?​ Do you love working with mechanical toys, trying to discover what makes them tick?​ If you do – then Traxxas is the place for you! ...
Company Confidential Bracken, TX, 78266
Manufacturing company specializing in residential building products is currently seeking an energetic Customer Service Representative. The ideal candidate would be responsible for: Receiving and entering customer orders into the (ERP) system, answering customer queries on status of orders, and discrepancies. May provide technical advice to customers, will also liaison between departments internal...
Key Duties And Responsibilities Provide complete service support to designated key accounts and field sales representatives within an assigned region Provide excellent service by handling entire sales cycle (freight estimates, quotation inquiries, order tracking, writing up orders, stock status, follow-up after shipping, inquiring for future needs) Daily review of various reports, such as open ...
Interested in working for a company on the cutting edge? Laserfiche, leader in the field of ECM software, is looking for a polished professional to support its growing sales team in a part-time capacity. If you’re a customer service pro who loves talking to clients and solving problems, this job is for you! Specific Responsibilities: Follow up on potential sales opportunities via phone and email...
The World's leading Logistics company is looking for Customer Support Representatives to join their team!!! The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving. The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic i...
SecureAlert in Salt Lake City, Utah, is seeking customer service representatives for our Monitoring Center. The Monitoring Center Customer Service Representative plays a critical role in the success of the company. As a CSR of the Monitoring Center you will assist officers nationwide. The Monitoring Center is opened 7 days a week, 24 hours a day, and 365 days a year. Full time shifts available A...
MTM/BridgeForce is seeking motivated and driven Customer Service Representatives for our call center! Competitive pay plus incentive plan Full Benefits including 15 days PTO & 8 Paid Holidays Requirements: 6 months customer service experience Excellent communication skills Minimum 30 WPM typing speed We will be conducting walk in interviews on Tuesday 09/23 and Wednesday 09/24 from 10:0...
Summary of Functions: The role of the Customer Service Representative is to identify and resolve customer service issues, such as missed pickups and billing issues, in a timely manner. Our Representatives need to be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments. In addition, they must be able to handle high inbo...
Title:Customer ServiceConsultant Location:Orem, Utah EmploymentDuration:Full-time Reportsto:Operations Manager –Service Wayfair.com, the largest online-only retailer of home furnishings and house wares in the United States, is expanding operations in Orem, Utah! To support growth, we are looking for motivated Customer Serviceconsultants for our new site in Orem, Utah. The right candidate will ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally rou...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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