Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 19306
Job Description: Description: Professional, yet Fun Environment ? Flexible Shifts ? Call Center ? Working with Several Clients during their Holiday Season ? Excellent Training Program ? Seeking Detailed Individuals ? Retail Experience a Plus ? Excellent Training Program for Detailed Individuals ? Retail Experience a Plus ? 75 Positions to Fill!!! We are an equal employment opportunity employer an...
About Us Farmers Insurance Agency Responsibilities • Answer enquiries and provide information about goods & services • Answer phones • Data Entry • Process customer requests • Answer policy and billing questions • Cross Selling to existing clients • Quoting new prospects Education • High School Diploma (or equivalent) Qualifications • 5 years experience in Insurance or a related field...
Customer Service Representative Summary: Represents WB Mason Company, Inc. in a positive manner while speaking with customers and co-workers, processing orders and responding to customer needs or requests. Essential Duties and Responsibilities: Answers “loop” calls Follow-through with all matters related to loop calls ie: pick-ups, research, etc Interacts with Sales Representatives Interacts...
Customer Service Representative Summary: Represents WB Mason Company, Inc. in a positive manner while speaking with customers and co-workers, processing orders and responding to customer needs or requests. Essential Duties and Responsibilities: Answers “loop” calls Follow-through with all matters related to loop calls ie: pick-ups, research, etc Interacts with Sales Representatives Interacts...
Jimmy Johns is currently seeking Restaurant Associates and Associate Delivery Drivers to join their team. Associates will be responsible for greeting customers when they enter and exit the restaurant, providing world-class customer service, and executing fast and accurate sandwiches while maintaining sanitation standards. Delivery Drivers will be expected to do the same and deliver accurate orders...
Description Position Summary: In this Part-Time position you would meet and greet incoming customer truck drivers at our fuel island. The duties may consist of vehicle inspections, fueling and washing of vehicles, pick-up and delivery of vehicles and parts, tire changes, daily rental check in/out, parts pricing and stocking and facility maintenance. Candidate must be able to work in various wea...
**This is an ongoing posting to source candidates for future opportunities with the Customer Care team. This is more than a job posting for the Kohler Co., one of the oldest and largest privately held companies in North America. This is an invitation to collaborate and ply your craft in a creative, conscious and characterful culture. As a Customer Care Representative, Part-Time, this is your uni...
Customer Service Representative #officeservicejobs A busy call center is looking to add energetic, professional, and dependable Customer Service Representatives to its workforce in San Antonio, TX. The ideal applicant is a self-starter with a professional phone manner motivated to sustain quality service. This is an entry level position with multiple shifts. To apply please click this link www....
Company Confidential Buffalo, NY, 14240
Inside Sales / Customer Service Representative WNY manufacturing company is seeking an experienced Inside Sales/Customer Service Representative for its Sales and Marketing Department. Qualified candidates must have a 4-year degree with a minimum 5 years customer service experience in a manufacturing environment. Must be able to work well in a fast-paced environment and have experience in technic...
Company Confidential Hazleton, PA, 18201
General FULL TIME CUSTOMER SERVICE REPRESENTATIVE Local EOE employer is seeking reliable individual for FULL TIME, fast-paced, customer oriented residential cable TV, hi-speed internet, and digital telephone Customer Service Representative. Candidates should possess high school diploma or GED and must be able to understand & operate a computer terminal, typewriter and other office equipment. The r...
This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well define...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
PFS CUSTOMER SERVICE REPRESENTATIVE Job Description DEPARTMENT: Branch Operations REPORTS TO: Branch Manager JOB SUMMARY: Support the office in the daily operation of the branch office. Performs necessary branch collection activities as a means of minimizing losses. RESPONSIBILITIES: Provide good customer and dealer service Solicit for personal loan renewals Prepare and process personal lo...
The Hybrid Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value...
An established OKC insurance office is looking for a CSR that has a current Property/Casualty license. Please apply today! Job Description: - Answer phones and respond to customer requests - Sell product and place customer orders in computer systems - Provide customers with product and service information - Upsell products and services - Transfer customer calls to appropriate staff - Identi...
Job ID: 10613 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
Company Confidential Norristown, PA, 19401
Customer Service Representative / Management Trainee Norristown based manufacturing company seeking management trainees to support our growing business. Opportunities are available in Customer Service / Production Control. Ideal candidates should be self-motivated, have a willingness to learn and good organizational and communication skills. Prior experience in customer service and / or a manufac...
*College Degree extremely helpful* Title: Representative Pay Rate: $17.45 per hour Location: Bloomington, MN Start Date: 10/06/14 End Date: 10/02/15 Potential for conversion to perm Work Hours: 8:30 a.m. - 5:00 p.m. Attire: Business Casual An education/background check will be conducted as well a pre-employment drug screening. Expectations are that they will be able to process 80-100 tran...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4040 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3350 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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