Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 8985
Nashville-based Insurance Company seeks several Non-licensed Customer Service Representatives to work at their In-bound Call Center. Requirements: Good listening skills High attention to detail Self-motivating Sales ability Call center experience Computer software knowledge For this position, the pay will be $13/hour; assignment duration will be 8 weeks with the possibility of going longer...
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Nashville-based Insurance Company seeks several Licensed Customer Service Representatives to work at their In-bound Call Center. Required: Active TN license in Life a & Health Good listening skills High attention to detail Self-motivating Call center experience preferred This position will pay $18.75/hour; assignment duration will be 5-6 months. You will be need to be able to work any 8 hou...
Inbound Call Center/Customer Service Reps & Processing Clerks NOW HIRING! $11.00 to 11.25 an hour Temp to Hire 40 hours a week – Monday through Friday *Must be able to work an 8 hour shift Monday through Friday between the hours of 7am-8pm. Training hours for first 6 weeks are 8 to 5, then will be with mentor for 4 weeks during which time schedule may change* JOB DESCRIPTION: *Contacting c...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Northern is one of most successful marketing and advertising firms in the Minneapolis area and we are currently going through a nationwide expansion. It is our goal to find entry level candidates that enjoy a fast paced environment and face to face retail interaction so that we can train them to become one of the best. We are looking for college graduates, and MOTIVATED professionals willing to g...
The Sales Support Representative provides exceptional service support to sales, customers, distribution centers, and other company locations local and overseas concerning orders, stock availability, delivery and quotations. This support must be conducted in a professional manner including accuracy and timeliness of the information along with providing a positive experience for the customer. Respo...
As one of the nation's most, progressive and dynamic insurance organizations, they are a Health Specialty Management Company comprised of a variety of health partners. Collectively they offer a full range of products and services aimed to improve health, peace of mind and financial security for their members and policy holders when navigating health care coverage options. They aim to make working ...
Simply to Impress is America's premiere destination for personalized card and stationery products. And the holiday season is our biggest time of year as families nationwide choose us to create custom photo holiday cards. If you're looking for seasonal work and would like some extra money this holiday season and you're within driving distance of Calabasas, Simply to Impress may be the answer! Plea...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FO...
About Us: USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that typically maintain more than 100 sites across wide geographic areas. With its highly developed proprietary network of over 11,...
Page 1 of 2 Bilingual Customer Service Agent JOB SUMMARY: The Customer Service Agent interacts with customers over the phone to answer general inquiries, troubleshoot problems, provide information and handle complaints regarding the products and services provided by Thing5. The individual holding this position plays a vital role in providing exceptional customer service in order to meet and ex...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Company Confidential Wichita, KS
Position Overview: This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products/services. Job Duties and Expectations: • Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, o...
INSIDE SALES REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE FCN Inc., a Federal IT Reseller, has an opportunity available for an Inside Sales Representative/Customer Service Representative to support our Federal Sales Navy/USMC team located in the Baltimore/Washington area. RESPONSIBILITIES: • Supports 2 Account Manager selling hardware/software solutions and technical services to assigned ac...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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