Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5717
POSITION OVERVIEW: The customer service representative will be tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their ductless fume hoods, workstations, enclosures and devices as outlined by the manufacturer's IFU (instructio...
We are a growing insurance agency located in Odessa, TX seeking a bilingual customer service representative to assist in selling Insurance products by greeting customers, preparing quotes, recommending coverage, collecting payments, and answering customer questions. Requires a Property & Casualty License or must obtain within 90 days of employment. Please email resume to margaret.bvickers@farmersa...
The Customer Service Representative provides friendly and high quality service to Our Client's customers. Our Client’s mission is to offer fans a guaranteed, fully supported, open ticket resale market that is the preferred secondary ticket marketplace for buyers and sellers. In order to accomplish that mission Our Client's Customer Service must contribute to its accomplishment by working as a team...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative II for their Jacksonville, Florida (FL) location. Job Scope: Communicates with suppliers by phone or email to provide information in regards to Accounts Payable; In order to ensure success in serving the customers of the Shared Services Group, good communication skills are necessary in conflict and error resolution. Research...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative for their Burlington, Massachusetts (MA) location. Job Scope: As a Customer Service Representative you will be challenged with leveraging your ability to be a self-starter, be able to respond with a sense of urgency and reprioritize when needed. You will also be challenged to manage your time appropriately and be able to mul...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative in New Century, Kansas (KS). Duties for this role include: Resolving customer inquiries Providing customers with account information Resolving or referring billing disputes Correcting payment errors Account maintenance REQUIREMENTS: Excellent customer service and communication skills Ability to quickly gain knowledge of all...
Telecommute
Customer Service Representative Part-Time – Work from Home Arrangement. In business since 1981, Ayers Basement Systems and Dr. Energy Saver Lansing comprise a growing, multi-million dollar organization with approximately 100 employees. The companies are part of the Basement Systems international contractor network and have a reputation as Michigan’s leaders in basement waterproofing, crawlspace en...
The Customer Service Representative will serve an integral role at QoL meds, LLC being one of the first lines of communication between the pharmacy and patient. Primary responsibilities associated with this role include Answering incoming patient phone calls Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services Contac...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Job Title: Customer Service - CSV Customer Service Representative III Job Description: Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practicing sharing within work group. Worker processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures...
Provider of satellite entertainment programming to U.S households The Tulsa DIRECTV Customer Contact Center is currently seeking talented individuals with prior experience troubleshooting technical concerns from customers in a consistently changing environment. Our successful Technical Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are ada...
Professional Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updati...
PART-TIME CUSTOMER SERVICE REPRESENTATIVE The City of Chesterfield is accepting applications for the part-time position of Customer Service Representative (CSR). Position serves as support for the full-time CSR.The rate of pay for this position is $12.00 per hour. The position will be scheduled no more than 24 hours per week. Anticipated hours will be 9:00 AM – 2:00 PM, Monday – Friday. This is a...
Company Confidential Guilford, CT, 06437
Job Purpose: We are not a call center. Customer Service Representative Maintaining customer accounts in small distribution office of about 5-8 employees. Full Time M-F 8:30-5 Paid Holiday and Vacation. Benefits including 401K $14-16/hr DOE Duties: *Full customer service, including your own customer accounts/territories, entering customer orders, purchase orders, and solving customer problems as ne...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Fred Loya Insurance was established in 1974 and has grown to be one of the Largest Hispanic Top 500 Owned and Operated Companies in the United States. Our commitment to providing fast, dependable service and competitive rates for general auto insurance has made us one of the fastest growing auto insurance groups with over 500 agencies throughout Texas, California, New Mexico, Colorado, Illinois, G...
A growing industrial goods distributor has a Customer Service Representative job open in its Apex, NC office. The CSR will work with cross-functional internal teams to ensure the highest level of customer satisfaction is maintained. Candidates will work closely with sales, finance, inventory, logistics and other internal departments to serve assigned clients. Primary duties: -Receive and process a...
Company Confidential Export, PA, 15632
To accomplish our company goals we are looking to add a Customer Service Representative to join our sales team in our Export, PA office. Responsibilities: Interact with internal and external customers on a daily basis. Communicate corporate information to customers and process information to satisfy all customer requests. Project a professional attitude at all times and multi task effectively. Key...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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