Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5463
Commercial Lines Assistant Account Manager Successful and growing retail insurance brokerage is looking for an experienced (3 years plus) licensed commercial lines Assistant Account Manager / CSR for our growing firm in our Corona office. CISR designation and AMS experience is a definite plus. We offer an excellent work environment based on a team approach. Our benefits package includes a competit...
Job Description: Currently INTERVIEWING candidates for: Inbound Customer Service Representative Following Requirements for Qualification: - Must be able to pass credit check/criminal background. - Must be available to work between 6am and 10pm Monday - Sunday. - Good job stability, positive attitude and all about customer service. - At least one year recent call center experience. - High school di...
Job Description: We are looking for Customer Service Representatives that want to become a member of a growing organization, who will offer new ideas & will work hard to make the company, and themselves, a success. The Customer Service Representative responsibilities may include a variety of different duties including the processing & entry of new business, updating & creating reports in Word & Ex...
The Customer Service Representative (CSR) is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow up as required. All calls are recorded and can be evaluated according to quality and efficiency guidelines. The CSR will greet the employee, answer concerns and questions educating them on their benefits, and solve complex issues re...
Customer Service Representative SunSource, headquartered in Addison, Illinois (a suburb of Chicago), is one of North America’s leading fluid power distribution companies, providing products, services and information in hydraulics, pneumatics, filtration, automation systems, and related industrial components, serving both the industrial, OEM, MRO, and mobile equipment markets. We are currently look...
POSITION SUMMARY: In conjunction with the Branch Manager, this position is responsible for the effective delivery of Branch services by supervising and coaching the Customer Service Representative (CSR) staff, managing paying, receiving, and new account operations, and ensuring the promotion and cross-sales of financial products. Provide scheduling and workflow prioritization. Resolve customer iss...
Transform Your Tomorrow…Today at Curtiss-Wright At Curtiss-Wright, you have the opportunity to transform the way our customers do business, as well as transform your career. Our entrepreneurial environment provides our employees with excellent experiences that enable them to develop their skills through stretch assignments and the opportunity to work with the best talent in the industry. At Curtis...
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit pro...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Suja Juice, the fastest growing juice company in America is looking for a high energy, massive attention to detail, customer service rep! Prior customer service experience in all traditional aspects is highly desired with not only the ability to juggle multiple balls at one time but also the ability to interact with world class customer buyers such as Costcos, Target and others with a high level o...
Johnson Outdoors Gear, Inc. is seeking candidates for Customer Service Representative for its Eureka, Jetboil and Silva brands in Binghamton, NY. The Customer Service Representative is responsible for internal support for international distributors including order fulfillment, scheduling, communications and technical /warranty support in foreign and US markets. Responsibilities: Responsible for ex...
Customer Service Representative A local Identity theft company located near Downtown Austin needs CSR's. This is a long term temporary position and temp-to-hire for the right candidates. $12/hr. BILINGUAL (Spanish/English) a PLUS Work Hours/Schedule • MUST be Available to work hours 7:00 a.m. to 8:00 p.m. , Monday - Saturday PAID PARKING - Location South of Downtown Position Summary Responds to cu...
We are currently looking for a Senior CSR to work in the P&C insurance field. Requirements: -2+ as a CSR/Sr. CSR -Current P&C License -Industry experience -Ability to work independently and as a team -Excellent time management -Knowledge of insurance terms and coverage's -Excellent communication skills -Surplus Lines license a plus! Please submit your resume for review. If it looks like you would...
COMMERCIAL INSURANCE CUSTOMER SERVICE REPRESENTATIVE MUST BE EXPERIENCED IN MARKETING AND SERVICING COMMERCIAL ACCOUNTS. QUALIFICATIONS REQUIRED: 1. SELF STARTER WITH GOOD ORIENTATION 2. PEOPLE ORIENTED 3. FIVE (5) - TEN (10) YEARS COMMERCIAL INSURANCE EXPERIENCE 4. ABILITY TO MARKET AND SERVICE ACCOUNTS WITHMINIMAL SUPERVISION 5. KNOWLEDGE OF COMMERCIAL COVERAGE FORMS 6. WORK WITH COMPANY UNDERWR...
Company Confidential Plano, TX, 75074
Customer Service Representative Headquartered in Lake Forest, IL Packaging Corporation of America (PCA) is one of the largest manufacturers of containerboard and corrugated packaging in the United States. It is focused on a single line of business – containerboard and corrugated packaging. We are currently looking for a Customer Service Representative for our Plano, Texas office. Responsibilities...
RESPONSIBILITIES: Our client in Newton Upper Falls, Massachusetts (MA) has a temporary Customer Service Representative opening that will last 6 months. In this role, you will manage both internal and external customers' requests and transactions, which can include: orders, inquiries, complaints, returns, comments and technical support. Qualified candidates should be able to process all consumer tr...
RESPONSIBILITIES: A Kforce client is seeking a Call Center Customer Service Representative in Overland Park, Kansas. Duties: Responsible for providing high quality telephone customer service to business clients of the Fleet Fueling Card. Resolving customer inquiries Providing customers with account information Resolving or referring billing disputes, correcting payment errors, reversing fee and fi...
RESPONSIBILITIES: A Kforce client is seeking a Call Center Customer Service Representative in Overland Park, Kansas. Duties: Responsible for providing high quality telephone customer service to business clients of the Fleet Fueling Card. Resolving customer inquiries Providing customers with account information Resolving or referring billing disputes, correcting payment errors, reversing fee and fi...
RESPONSIBILITIES: A Kforce client is seeking a Call Center Customer Service Representative in Overland Park, Kansas. Duties: Responsible for providing high quality telephone customer service to business clients of the Fleet Fueling Card. Resolving customer inquiries Providing customers with account information Resolving or referring billing disputes, Correcting payment errors Reversing fee and fin...
RESPONSIBILITIES: A Kforce client is seeking a Call Center Customer Service Representative in Overland Park, Kansas. Duties: Responsible for providing high quality telephone customer service to business clients of the Fleet Fueling Card. Resolving customer inquiries Providing customers with account information Resolving or referring billing disputes, Correcting payment errors Reversing fee and fin...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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