Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 29892
Nashville-based Insurance Company seeks several Non-licensed Customer Service Representatives to work at their In-bound Call Center. Requirements: Good listening skills High attention to detail Self-motivating Sales ability Call center experience Computer software knowledge For this position, the pay will be $13/hour; assignment duration will be 8 weeks with the possibility of going longer...
Job Description: Description: Professional, yet Fun Environment ? Flexible Shifts ? Call Center ? Working with Several Clients during their Holiday Season ? Excellent Training Program ? Seeking Detailed Individuals ? Retail Experience a Plus ? Excellent Training Program for Detailed Individuals ? Retail Experience a Plus ? 75 Positions to Fill!!! We are an equal employment opportunity employer an...
Planet Fitness has some of the best employees in the industry. If you are energetic, passionate and dedicated, then we've got a place for you! Our fast-paced environment is dedicated to providing the best customer service in a fun, rewarding environment. Our wicked cool staff is what makes Planet Fitness a great place to work. Our New Philadelphia Club has the following positions available : * Me...
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
Nashville-based Insurance Company seeks several Licensed Customer Service Representatives to work at their In-bound Call Center. Required: Active TN license in Life a & Health Good listening skills High attention to detail Self-motivating Call center experience preferred This position will pay $18.75/hour; assignment duration will be 5-6 months. You will be need to be able to work any 8 hou...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Looking For Something More? Would you be interested in working for a company that promotes from within? One that looks for great talent and rewards top talent with fantastic incentives? If so, we would love to speak to you about one of our exciting roles! Apac is NOW HIRING CUSTOMER SERVICE AGENTS Pay up to $12.50 per hour! Various shifts Full -time hours Paid vacation & holidays Full benef...
Company Confidential Tulsa, OK, 74107
INTERMODAL CUSTOMER SERVICE REPRESENTATIVE Our medium sized trucking company employs approximately 150 team members and has over 250 independent contractors, who all work together to serve the transportation needs of our customers in a professional and efficient manner. We have 6 terminals, located in 3 states. We have been in business for over 39 years and continue to grow relying on our valued ...
*** CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE *** We are currently looking for Customer Service/Technical Support Representatives for our call center, located in Downtown Fort Worth. The current shift we are hiring for is 11:30 am to 8:00 pm Monday through Friday. Training will last 6 weeks; the hours are from 8:30 am to 5:00 pm Monday through Friday. Eventually a weekend shift will be ma...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL BILINGUAL CUSTOMER SERVICE REPRESENTATIVES IN THE CLEARWATER/ST. PETERSBURG, FL AREA. Job Description: Interact with customers via telephone and assist customers with roadside assistance related issues. Dispatch appropriate services according to circumstances. Work Environment & Dress Code: Call Center, sitting for 8+ hours. Business casual dress code....
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL CUSTOMER SERVICE REPRESENTATIVES IN THE CLEARWATER/ST. PETERSBURG, FL AREA. Job Description: Interact with customers via telephone and assist customers with roadside assistance related issues. Dispatch appropriate services according to circumstances. Work Environment & Dress Code: Call Center, sitting for 8+ hours. Business casual dress code. Days & H...
Position Description: Roll Global LLC is a privately held $3.5 billion international company focused on healthy brands for healthy lifestyles. Our products include fresh fruit and tree nuts; premium beverages such as artesian water, California wine and pure pomegranate juices and teas; and floral delivery. Over the last decade, we’ve turned Wonderful Pistachios into one of America’s top-selling s...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating acco...
Job Description: This Customer Service Representative Position Features: ? Central Location ? Excellent Commission Structure ? Paid Holidays & Sick Time ? Great Pay to $33K Dynamic out of the box company located in the greater Orange County area has immediate need for customer service representative seeking an energetic and fast paced work environment. Looking for a superstar Customer Servic...
Manpower is currently recruiting for a Customer Service Representative in Salt Lake City, Utah! Main Responsibilities: Provides in-bound telephone customer support and determining the nature of the call or inquiry Processing complaints, filing supply requests for customers and centers Providing rate quotes and scheduling package pick-ups Developing action plan for customers, responding to and...
Company Confidential New Augusta, IN, 46278
CUSTOMER SERVICE REPRESENTATIVE Position Summary: Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Duties and Responsibilities · Upon request, provide customers with product availability and service related information. · Process inbound calls and resolve customer issues in a timely and effecti...
Pacific Coast Producers, a premier producer of private label processed fruits and tomatoes, is seeking a Customer Service Representative at its Corporate Office in Lodi, California. The Customer Service Representative will report to the Assistant Sales Manager and will perform a wide range of administrative and clerical duties for the department to facilitate the efficient operation of the organi...
Customer Service Representative Founded in 1949, Fairn & Swanson Inc. is recognized as a premier duty free wholesaler and retailer in North America and as one of the leaders in the American travel retail industry. F&S has experienced growth by expanding product lines and with that, distribution & retail channels. Currently, F&S operates ten (10) retail stores under the name Baja Duty Free and thr...
CALLING ALL CUSTOMER SERVICE SPECIALISTS! WE ARE LOOKING FOR CANDIDATES THAT CAN HELP FOSTER THE GROWTH OF OUR NEWLY ACQUIRED CLIENT! We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that...
RESPONSIBILITIES: Our client located in Sheboygan, Wisconsin (WI) is looking for a temporary Customer Service Representative for a three month plus assignment with potential for hire. Contact Center Associate Responsibilities: Respond to customer inquiries via phone, fax, and email with an emphasis on individual accountholders Reps will take an average of 30-50 calls/day during non-peak season...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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