Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5373
Company Confidential Prescott, 86301
CSR / WAREHOUSE Arizona Tile is hiring for a CSR/Warehouse Associate. Assist customer in person and over phone to answer product questions and place orders via computer. Additionally work in shipping/receiving warehouse, which requires ability to lift, push/pull 75lbs. Basic math, personal organization & self motivation a must. Full Time & benefits. Apply online only at www.arizonatile.com/careers...
A Well Known National Bank, is searching for people oriented individuals who wants to begin a new career as a Customer Service Representative. We are looking for professional, well versed and energetic employees, that are able to achieve daily goals compliantly, while maintaining a customer first mentality. DISCOVER ENDLESS OPPORTUNITES We work with the largest issuers Long Term Stability Opportun...
Are you looking for a career in customer service where you can make a difference every day? If so, let us help you kick start your career! As a phone or web chat Customer Service Representative, you will be part of the Afni inbound team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences. Being part of the Afni team m...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. As the Customer Service Representative, you are responsible for entering orders via an order entry program and maintaining the inventory program and dealership...
Momentum Advertising, Inc. Customer Service Representative - Rookie Management Trainee Position Top Managers can earn up to $1,500/wk!! Rapid Career / Pay Advancement Opportunities!! Apply Today at ***** Sacramento, CA Area Momentum Advertising, is pioneering, hard-working and looking for REPRESENTATIVE just like us. Throughout our history, we've helped people like you connect...
AMDS CUSTOMER SERVICE REPRESENTATIVE Summary You’re the first point of customer contact over the phone for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. You provide an important first impression for Miele to Direct Se...
SUMMARY: Responsible for overall effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Process/edit orders for stock and non-stock inventory received by mail, telephone, fax, e-mail or walk-in customer. CSR must have st...
Engineering Excellence combines professional engineering talent with hands-on technical expertise to provide cost-effective solutions for the design, maintenance and long range operation of mechanical systems. Engineering Excellence offers National Account services in all 50 states and self performs as a regional contractor in Illinois, Indiana, Kentucky, Ohio, West Virginia and Wisconsin. Enginee...
Customer Service Representative Long Island Based distributor focused on superior customer service is searching for a Customer Service Representative in Plainview. The Customer Service Representative supports the organization by verifying the accuracy of order information in a timely manner. Initiates and/or corrective action as needed in order to ensure that an excellent standard of service and a...
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, manufacturers, wireless carriers and other entities. With operations in 25 locations, including executive offices in Atlanta...
About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD...
Direct Sales, Marketing & Customer Service Representative www.lakeshoremarketinginc.com Our firm is the leading Event Promotions Firm in Indianapolis, IN. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit. Our challe...
Fortune Magazine's Most Admired Company is now hiring! GE Capital Retail Finance, a business unit of General Electric, is a global leader providing credit services to consumers, retailers, auto dealers, mortgage lenders, and healthcare providers in 55 countries worldwide. We reward hard work and brilliant ideas with recognition programs and incentive plans. We foster a performance driven culture t...
OrderEntry/CSR Aetrex Worldwide, Inc. headquartered in Teaneck, NJ, is widely recognized as the global leader in comfort and wellness footwear products. With fashion, function and quality at the forefront, Aetrex designs and manufactures therapeutic, casual, dress, sandal and athletic footwear for both men and women. The company developed iStep, the world’s leading digital foot scanning technology...
CUSTOMER SERVICE REPRESENTATIVE ( INDUSTRIAL SALES ) Sells company products or services and provides assistance in support of pre-sales, post-sales, and sales activities. Maintains technical expert knowledge of the company's products and services. Maintaining contact with existing customer base and supporting their needs and requirements. Communicates directly with new and existing customers or cl...
Sales Support - Customer Service Representative Company: Crown Packaging Corp Description A leader in the Industrial Packaging Industry, Crown Packaging Corp. has been servicing the needs of its customers for over 40 years. Headquartered in St. Louis Missouri, the company has grown to over 350 employees and 40 sales offices in the United States, Mexico and Canada. The success of our business has b...
Large Financial Institution in O'Fallon MO is seeking a Customer Service Representative for a temporary project lasting 6-12 months. Job Description: Support the National Retail Sales Mortgage Origination's Teams by providing superior service to both our internal sales teams and external clients. Will primarily assist with inbound sales phone screening, entering sales leads in to our system of rec...
We are recruiting for Call Center Customer Service Representatives located in Dallas, TX for one of our large healthcare consulting firms. Description: Call Center Customer Service Representative Training class starting in mid-August 2014 Shift may be anywhere between 7am and 9 pm - Must be flexible Call Center Representative Job Purpose: A Call Center Representative in the service center responds...
The Gold Choice Counter Sales Representative will work to provide world class customer service to Hertz customers throughout the car rental process; show ownership to ensure customers has a positive experience The key responsibilities and accountabilities for the incumbent are to Responsible for managing the rental process; both rentals and returns Answer questions and provide directions in a cour...
Customer Service Representative Mt. Pleasant Branch CresCom Bank seeks a Full-Time Customer Service Representative (CSR) for our Mt. Pleasant branch. As a CSR, you will build long term customer relationships; anticipate and cross-sell banking products; meet sales referral goals; refer customers to additional financial service channels; and reach out to the community through phone calls and on-site...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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