Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 7861
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
At DialAmerica, It’s Simple; We Love Our People We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. We are committed to delivering a work experience that is rewarding and fun. At DialAmerica, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Job Responsibilities: Answer cus...
The Job Window is seeking an Entry Level Direct Customer Service Representative for one of the leading Promotional Advertising and Retail Marketing Firms in the area. Our focus on customer service is unparalleled! The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and t...
The Job Window is seeking an Entry Level Direct Customer Service Representative for one of the leading Promotional Advertising and Retail Marketing Firms in the area. Our focus on customer service is unparalleled! The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and t...
Direct Customer Service Representative If you have great people skills and enjoy working with the public, we want to meet you! The Job Window is seeking a full-time Direct Customer Service Agent who is career minded and possesses unmatched people skills! This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on a more personalized approach to...
The Hybrid Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value...
1st Source Bank is the largest locally controlled financial institution headquartered in the northern Indiana- southwestern Michigan area. 1st Source operates 77 banking centers in 17 counties and nine 1st Source Insurance offices. We deliver a comprehensive range of banking services along with highly personalized attention to our clients, both individuals and businesses. Our mission is ...
Customer Service Opportunity Find your ideal customer service job now! Spherion®, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire work in a fast-paced call center environment for leading businesses in the Salt Lake City, UT area. We have a variety of flexible, temp-to-hire and permanent job opportunities available no...
We are currently hiring Customer Service Representatives to service new and existing customer accounts by phone for industry-leading clients. Join our family of talented Representatives with customer service skills who “Just Sound Better!" Earn top dollar for your performance and feel good representing nationally known companies. Experienced professionals are always welcome, and entry-level can...
MARKETING & ADVERTISING - ENTRY LEVEL OPENINGS DO YOU HAVE A COMPETITIVE EDGE? DO YOU LOVE THE THRILL OF A CHALLENGE? http://trademarkmanagementgroup.net/ Need to fill 8 OPEN POSITIONS ASAP!!! Marketing, Sales and Customer Service Representatives needed for New Positions! Trademark Management is a privately held marketing firm in the CENTRAL JERSEY area. We are planning to expand into 2 addi...
Northern is one of most successful marketing and advertising firms in the Minneapolis area and we are currently going through a nationwide expansion. It is our goal to find entry level candidates that enjoy a fast paced environment and face to face retail interaction so that we can train them to become one of the best. We are looking for college graduates, and MOTIVATED professionals willing to g...
Customer Service Representative Needed-Urgent Openings! Responsibilities: Must have excellent customer service and phone skills. Understand, recommend and sell Company Products appropriate to the customer’s needs. Market products & services to local community. Collect on delinquent accounts. § Maintain accurate cash controls. § Good data entry skills required. Attention to detail a must. §...
Great opportunity for individuals who enjoy customer service! We have numerous upcoming openings in the call centers for CVS Caremark over the next few months. Competitive pay and excellent benefits! The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the r...
CALLING ALL CUSTOMER SERVICE SPECIALISTS! WE ARE LOOKING FOR CANDIDATES THAT CAN HELP FOSTER THE GROWTH OF OUR NEWLY ACQUIRED CLIENT! VERIZON HAS BROUGHT US ON BOARD TO HELP WITH ALL THEIR PREFERRED CUSTOMERS! We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Manager...
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth. Purpose Serve as key contact and liaison for customers to ensure total customer satisfaction. See that every customer experienc...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
Are you a Customer Service Professional looking for a new career? Imagine yourself as the voice of a major financial company. Your communication skills are positively impacting the success of the company and you're appreciated and rewarded for it. You're also earning pay worthy of your expertise. If that's your vision, Manpower has work for you. You offer your unique skills and experiences. And M...
Sundance Catalog has immediate openings for INBOUND CUSTOMER SERVICE. Duties include answering calls to help customers place orders, request catalogs, and with basic customer service inquiries. We are currently hiring for the new hire class that begins on October 1, 2014. Requires High School diploma or GED, basic computer skills and a clean background check. Prior call center experience is pref...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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