Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 8784
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Nashville-based Insurance Company seeks several Licensed Customer Service Representatives to work at their In-bound Call Center. Required: Active TN license in Life a & Health Good listening skills High attention to detail Self-motivating Call center experience preferred This position will pay $18.75/hour; assignment duration will be 5-6 months. You will be need to be able to work any 8 hou...
Nashville-based Insurance Company seeks several Non-licensed Customer Service Representatives to work at their In-bound Call Center. Requirements: Good listening skills High attention to detail Self-motivating Sales ability Call center experience Computer software knowledge For this position, the pay will be $13/hour; assignment duration will be 8 weeks with the possibility of going longer...
Inbound Call Center/Customer Service Reps & Processing Clerks NOW HIRING! $11.00 to 11.25 an hour Temp to Hire 40 hours a week – Monday through Friday *Must be able to work an 8 hour shift Monday through Friday between the hours of 7am-8pm. Training hours for first 6 weeks are 8 to 5, then will be with mentor for 4 weeks during which time schedule may change* JOB DESCRIPTION: *Contacting c...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Verizon Wireless Franklin, TN, 37064
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
State of South Carolina Hilton Head Island, SC, 29926
Job Responsibilities Benefits Supplemental Questions Additional This position is located at the Beaufort DMV Office in Beaufort, S.C. The Customer Service Representative reports directly to the Branch Office Manager. The incumbent has a range of expertise from researching and resolving problems to determining compliance with legal requirements for services. Under direct supervision, the Custom...
Are you interested in becoming a moonlighter? Are you looking for another job to supplement your income? If so, U-Haul is the right place for you! Moonlighters are important and valued members of the U-Haul Team because they help us meet our customers’ needs – which are significantly greater on evenings, weekends and holidays – with skilled, talented people who will provide excellent customer serv...
Verizon Wireless Dickson, TN, 37056
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
UnitedHealth Group Inc. Duluth, MN, 55805
Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are tota...
UnitedHealth Group Inc. Jacksonville, FL, 32277
Don't wait to apply - we have training classes starting soon that are designed to set you up for success! If you share our all-in approach to excellence, you're going to be amazed at the things we're doing here at OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. As a member of one of our customer service ph...
UnitedHealth Group Inc. Minneapolis, MN, 55415
Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are tota...
Verizon Wireless Columbia, TN, 38402
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
State of South Carolina Rock Hill, SC, 29730
Job Responsibilities Benefits Supplemental Questions Additional This position is located at the FORT MILL DMV OFFICE in FORT MILL, S.C. The Customer Service Representative reports directly to the Branch Office Manager. The incumbent has a range of expertise from researching and resolving problems to determining compliance with legal requirements for services. Under direct supervision, the Cust...
Are you interested in becoming a moonlighter? Are you looking for another job to supplement your income? If so, U-Haul is the right place for you! Moonlighters are important and valued members of the U-Haul Team because they help us meet our customers’ needs – which are significantly greater on evenings, weekends and holidays – with skilled, talented people who will provide excellent customer serv...
Gannett Co. Inc. Louisville, KY, 40202
Gannett Consumer Solution Center (GCSC) Email/Chat Customer Service Representatives are offered excellent compensation with potential earnings up to $45,000 (base pay plus commission). If you are known for your outgoing personality and great communication style, we want to hear from you. Join the TEAM! Organization Gannett is a leading media and marketing solutions company that reaches millions...
Calumet Specialty Products Partners , L.P. Indianapolis, IN
PURPOSE AND ROLE:The customer service representative will be responsible for keeping the Company’s business systems updated with current customer information and order processing. This role will interact with Sales, Plant Personnel, Accounting/Credit, Pricing, and Transportation.JOB DUTIES AND RESPONSIBILITIES: • Facilitate communications between customers, sales, off site locations, and transpor...
UnitedHealth Group Inc. Cypress, CA
Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies,...
Please send resume to ***** Our client is currently seeking an Customer Service Representative Our client is one of the largest health service companies in the US market; they also operate internationally in 30 countries, and have more than 70 million customer relationships worldwide. Our client is dedicated to helping the people we serve improve their health, well-being and sense of...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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