Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 7697
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
Do you enjoy helping people? Are you good with computers and/or troubleshooting? Do you want an opportunity to work with a growing, respectable company who values their employees? Training classes are filling fast. Don't miss your opportunity to join the elite Customer Service team in Daleville that supports the leader of the technology industry (just off I-69-short commute from Muncie, Anderson,...
The Client Value Enhancement Executive (Customer Service Representative) is responsible for providing our global clientele with outstanding customer service and post-sale retention support. We are looking for a personable team member to maintain professional client relationships through inbound and outbound contact via phone, email, and web-based communications. The CVE will serve as a customer li...
Our client is looking for a passionate customer service professional to join our like-minded team! Your goal is to provide our customers with the best service experience possible in the e-commerce cigar business, driving repeat and new business by being an advocate for our company and its products. A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment is ...
Insurance Agency seeking a Full Time Customer Service professional, with a passion for helping people, to join our team. This position requires: · General office/multi-line phone/basic math skills/experience. · Intermediate computer literacy and proficiency in Word, Outlook, Adobe Acrobat, and Power Point. Advanced Excel skills including pivot tables. · Accurate typing/data entry skills. · Ex...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
ManpowerGroup is seeking a Customer Service Representative to help support our client's team. This is a temporary assignment that will last approximately one year. The pay rate is $13/hr. Description: The Customer Service Representative (CSR) manages an assigned group of accounts to ensure that customer satisfaction is achieved in a manner consistent with our client's cost and profitability goal...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERALCUSTOMER SERVICE REPRESENTATIVES IN THE CLEARWATER/ST. PETERSBURG, FL AREA. Job Description: Interact with customers via telephone and assist customers with roadside assistance related issues. Dispatch appropriate services according to circumstances. Work Environment & Dress Code: Call Center, sitting for 8+ hours. Business casual dress code. Days & Ho...
Looking for a great opportunity in the customer service field? There are job openings with JCPenney in Wauwatosa, WI! Job Description: Provides basic CustomerFIRST service via the telephone and other media sources. Interact with customers via telephone and assist customers with the primary objective of taking sales orders or suggesting additional products and/or services. Wow customers by provid...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL BILINGUAL CUSTOMER SERVICE REPRESENTATIVES IN THE CLEARWATER/ST. PETERSBURG, FL AREA. Job Description: Interact with customers via telephone and assist customers with roadside assistance related issues. Dispatch appropriate services according to circumstances. Work Environment & Dress Code: Call Center, sitting for 8+ hours. Business casual dress code....
Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great career opportunity for an ambitious, en...
Job ID: 10330 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
CUSTOMER SERVICE REP AVIS RENT A CAR Wilmington International Airport Are you a highly motivated individual looking for a rewarding career that offers competitive wages and excellent benefits? If so, Avis has F/T opening for you at the Coastal Carolina Regional Airport. Prefer applicants to have 2 years of college and be able to type 45 wpm. Please email resumes to Resumes.avisbudget8159@gmail....
General CUSTOMER SERVICE REPRESENTATIVE Non-profit organization is currently hiring individual for Client assessment, goal setting, coordination and linkage with community resources, and establishment of client/worker relationship in the Hazleton area. Applicant must be bi-lingual. Good interpersonal communication and organizational skills as well as basic computer knowledge are required. Competit...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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