Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5889
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative - Inside in Blue Bell, PA. Earn $12.65 per hour at this full time, temp-to-hire position. Work 20 - 40 hours per week, schedules vary, Monday through Sunday, 8:00 AM to 11:00 PM. Great opportunity for recent college graduates l...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative for their Panorama City, CA location. This is a temporary position is scheduled for 40 hours a week. Office Hours: Monday - Thursday 8:30 a.m. -5:30 p.m., Friday 8:30 a.m. -6:30 p.m., Saturday 8:30 a.m. - 1:30 p.m. Job Scope: Provide quality service in processing transactions and performing teller duties, and in recommending...
RESPONSIBILITIES: Kforce has multiple Benefits Customer Service Representative positions available with our client in San Diego, California (CA), you will have the following responsibilities and functions: Perform customer service support by responding professionally to customer inquiries/issues received via phone or email Research participant questions related to employee benefit plans Provide te...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative for their Quincy, Massachusetts (MA) location. Description: Provides customer service support to customers during pre- and post sale activities, develops customer relationships and coordinates with various internal departments to ensure customer requests are handled appropriately and in a timely manner. Troubleshoots system...
RESPONSIBILITIES: Our client is seeking a Call Center Customer Service Representative in Overland Park, Kansas (KS). The Call Center Customer Service Representative position is responsible for providing high quality telephone customer service to business clients of the Fleet Fueling Card. Duties: Resolving customer inquiries Providing customers with account information Resolving or referring billi...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative in West Point, Virginia (VA). The Customer Service Representative receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Duties: Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availabilit...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Customer Service Representative - Bilingual: English / Spanish in Langhorne, PA. Earn $12.00 to $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday - Friday, 11:00 AM - 8:00 PM. Job Description: Receive inbound calls Handle...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Customer Service Representative - Bilingual: English / Spanish - 2nd Shift in Langhorne, PA. Earn $12.00 to $14.00 per hour at this part-time, temp-to-hire position. Work 25 - 30 hours per week, Friday - Monday, 4:00 PM - 12:00 AM (Midnight). Job Description:...
RESPONSIBILITIES: Kforce is currently working with a client who needs a Customer Service Representative for the next 30-60 days in Brookfield, Wisconsin (WI). Within this role, you will be calling vendors & following up on open work orders, attaching PDFs in the database, calling and e-mailing vendors to get invoices and service reports for completed PM's, organizing and filing paperwork, reconcil...
Bilingual (Vietnamese) Customer Service Representative job opening in San Francisco, CA Ajilon’s top healthcare client is looking for a Customer Service Representative on a temporary-to-hire basis for a well-known and fast-paced company. Located in San Francisco and accessible by all modes of public transportation, this position would be best suited to someone with prior administrative experience...
Several Full-Time Customer Service Representative Jobs in Phoenix, AZ A large and expanding company in Phoenix has several openings for Full-Time Customer Service Representatives. These positions will be responsible for handling incoming phone and email correspondence, entering heavy data input, and managing customer accounts. This nation-wide organization is the top producing and largest location...
Full-Time Bilingual Medical Customer Service Representative Job in Phoenix, AZ An organization located in Central Phoenix has openings for full-time Bilingual Medical Customer Service Representatives. This position will be responsible for both inbound and outbound customer service calls along with heavy scheduling, navigating multiple screens, and providing top-notch customer service. Medical expe...
Customer Service Representative in Houston, TX We have a great opportunity for a Customer Service Representative with one of our most respected banking clients located in Northwest Houston, TX. This candidate will be responsible for answering incoming calls to assist customer with issues or answering question regarding accounts, banking information and answering any inquiries. This is a temporary...
A growing industrial goods distributor has a Customer Service Representative job open in its Apex, NC office. The CSR will work with cross-functional internal teams to ensure the highest level of customer satisfaction is maintained. Candidates will work closely with sales, finance, inventory, logistics and other internal departments to serve assigned clients. Primary duties: -Receive and process a...
We’re seeking Bilingual Customer Service Representatives (CSR) to fill a job opportunity in Phoenix, AZ. The Bilingual CSR is responsible for providing timely, appropriate and linguistically competent information to all inquiries. Bilingual: English/Spanish, Cantonese or Mandarin REQUIRED. The Bilingual Customer Service Representative (CSR) job Duties and Responsibilities include: - Answers teleph...
A temporary to hire CSR Customer Service Representative job in Phoenix, AZ is currently available courtesy of Ajilon Professional Staffing. To be considered for this opportunity, you must have at least 6 months experience in a similar role or prior inbound call center experience. If you are looking for a chance to get your foot in the door within a large and growing company, please continue readin...
Ajilon is working with an established merchandising company to immediately fill a temp-to-hire Customer Service Representative job in Fort Worth, TX. If you have one year experience and an energetic, outgoing personality then this could be a great opportunity for you! Are you looking for a challenging career and will provide growth opportunities? If you want to be a part of a family-owned business...
Title: Senior Customer Service Representative jobs in Tempe, AZ Summary: Brand new job opportunity for a Senior Customer Service Representative in Tempe, AZ. The opening is supporting the company's customer base with inbound calls, assisting customers with information requests, data entry of customer information into company database, as well as email correspondence to follow up with resolutions....
Title: Customer Service Representative jobs in Tempe, AZ Summary: Brand new job opportunity for a Customer Service Representative in Tempe, AZ. The opening is supporting the company's customer base with inbound calls, assisting customers with information requests, data entry of customer information into company database, as well as email correspondence to follow up with resolutions. This position...
We are currently recruiting for a Bilingual Customer Service Representation job in the greater Indianapolis, IN area. This position requires fluency in Spanish or Portuguese as well as at least three years of previous experience in a busy call center. In this role you will use your excellence customer service skills to assist members over the phone and via email with questions about their insuranc...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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