Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 7425
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
City: Fort Dodge State: Iowa Postal/Zip Code: 50501 American Concrete Products, an Oldcastle Materials Company, was established in 1980 with three trucks and one small, manually operated plant in Johnston, Iowa. Since then, American Concrete Products has continued to expand and has grown to become one of the largest ready mix providers in the area. American Concrete now owns and operates 38 rea...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth. Purpose Serve as key contact and liaison for customers to ensure total customer satisfaction. See that every customer experienc...
Momentum Advertising, Inc. Customer Service Representative Starting Pay $9/hr - $12/hr plus Stipend & Bonuses Top Managers make $4,000/Month - $5,000/Month or more with bonuses Rapid Career Advancement Opportunities Submit Resume's to ***** Momentum Advertising is interested in hiring a number of new entry level managers to work in our Sales/Marketing department. . Our pr...
Company Confidential San Diego, CA
Currently seeing multiple individuals for a long term project: Answer incoming member calls in a friendly and professional manner, while providing complete and accurate information. Conduct outbound calls to members in order to inform and/or obtain required information regarding promotions. Conduct post-purchase surveys with members. Maintain detailed records in database. Attend department me...
Customer Service Representative – Dental Industry Exp. A prominent company has an immediate direct hire opening for a Customer Service Representative – Dental Industry Exp. If you or someone you know may be interested, please respond today! Essential Functions/Job Description: - Primary responsibility for customer support which includes order entry, technical service, scheduling product deliver...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. No...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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