Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 8328
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Inbound Call Center/Customer Service Reps & Processing Clerks NOW HIRING! $11.00 to 11.25 an hour Temp to Hire 40 hours a week – Monday through Friday *Must be able to work an 8 hour shift Monday through Friday between the hours of 7am-8pm. Training hours for first 6 weeks are 8 to 5, then will be with mentor for 4 weeks during which time schedule may change* JOB DESCRIPTION: *Contacting c...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. SUMMARY: This position is responsible for building and maint...
Technical Customer Service Representative RSI Video Technologies Vadnais Heights, MN Our Company RSI Video Technologies develops innovative, wireless, self-powered security solutions for commercial, residential and government customers. Our patented security products are installed across the world in Europe, Africa, North America, Asia and Australia. Founded in 2000, RSI Video Technologies ha...
Experis, formerly Manpower Professional, is seeking a Customer Service Representative for a permanent position located in Seguin, Texas. Responsibilities will be: Performs various customer service functions including answering phones, computer order entry, expediting/tracking parts orders, customer assistance in determining correct service parts required and technical support. Expedites parts o...
We are seeking two (2) full time bilingual (English/Spanish) Customer Service Representatives. These positions are responsible for taking inbound calls for various states and process work as it relates to calls along with other associated duties. One year of prior customer service experience, attention to detail, ability to resolve problems, strong oral communication skills, judgment, customer ser...
Customer Service Representative Health Promotion, Network Health, Appleton, WI - 14002E7 Description Network Health, a wholly owned subsidiary of Ministry Health Care, is looking for a Customer Service Representative who supports multiple lines of business for wellness benefits and member inquiries. Receives telephone inquiries from Members. Provides excellent service to internal and external cu...
YOUR NEXT CAREER IS HERE!! Manpower has immediate needs for Inbound Customer Service Representatives to join our team in Daleville, IN. In this role, you will be responsible for assisting customers that are in need of assistance with mobile devices or software and calculations via incoming calls, emails and/or chats from customers. You will be a driving force for keeping customers satisfied whil...
YOUR NEXT CAREER IS HERE!! Manpower has immediate needs for Inbound Customer Service Representatives to join our team in Daleville, IN. In this role, you will be responsible for assisting customers that are in need of assistance with mobile devices or software and calculations via incoming calls, emails and/or chats from customers. You will be a driving force for keeping customers satisfied whil...
The Halo Electronic Cigarette company has opened a new facility in Gainesville, Florida. We are one of the fastest growing companies in the United States, leading one of the fastest growing industries in the world. Check us out @ Halocigs.com. We are seeking self motivated, experienced employees that recognize and appreciate career opportunity. We are actively hiring those seeking FULL TIME emplo...
Job ID: 9769 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Hours vary between 3:...
The task of a CSR is to provide our customers with excellent service, primarily via telephone. CSR’s take orders over the phone and assist customers with questions regarding Super Duper® products and services (processing credit card payments, shipping details, returns policy, etc.) so that our customers feel very positive about their Super Duper® experience. CSR’s also enter incoming orders receiv...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
Job ID: 10643 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
Job ID: 10681 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
State Farm Insurance office seeks a full-time Customer Service Representative. Existing Property and Casualty License and/or prior insurance service work a plus. Previous Customer Service experience required. Position will require successfully completing Minnesota Property and Casualty Insurance Exam, but training and exam fees will be covered. Duties will include assisting customers with policy c...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Bilingual (English/Spanish) Customer Service Representative IMMEDIATE OPENINGS! APPLY ONLINE TODAY APPLY IN PERSON (Mon thru Fri, 9am - 7pm AND Sat 9am - 2pm) Address: 5215 Wiley Post Way Salt Lake City, UT 84116 Phone: 801- 656 - 6241 Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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