Customer Service Representative Jobs
Customer Service Representative Job Overview
Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.
Customer Service Representative Education
Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.
Customer Service Representative Job Market
The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.
Customer Service Representative Job Salary
Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
Banking FIRST STATE BANK has open positions for FT/PT Customer Service Representative/Teller at our DeKalb branch.Applicant must be able to open new accounts, and provide maintenance to existing accounts, cross-sell company products and services, as well as provide the best overall experience to customers. This person will also handle daily banking transactions. This position requires attention to...
Job Description: Immediate need for a Bilingual Spanish Customer Service Representative seeking competitive pay, professional work environment and stability in their career. This job will entail a heavy call volume with upwards of 100 calls per day. Attention to detail, excellent bilingual communication skills and being customer service focused will be keys to success in this growing, stable organ...
Job Overview Primary Purpose and Essential Functions: Manage and perform Customer Service functions regarding designated business from a geographically defined territory or assigned customer base which could include regional, dedicated or a decentralized National Account. This position will assist in balancing available capacity and freight demands in conjunction with maintaining a positive workin...
Customer Service Representative …. Receive inbound calls from beneficiaries enrolled into a PDP or MAPD program. Assist beneficiaries with updating account information, providing plan information, resolving issues with utilization of the plan, and taking new orders or reorders for products sponsored by the plan(s), e.g., OTC I. ESSENTIAL DUTIES AND RESPONSIBILITIES Update account information such...
Customer Service Representative for Insurance Industry Leader! Job Label:DTIA_CSR For the customer service professional looking to have a measurable impact on the present and future business of an industry leader, look no further! Farmers Insurance in Verona, WI is looking for a great Customer Service Representative. This is a position with a career path that has no limits! The Customer Service Re...
MSE Technologies, LLC, a $140MM Global Manufacturer and Distributor of high-quality imaging consumables, located in Van Nuys, California, is seeking Customer Service Representatives (CSR) to enhance its current team. At MSE Technologies, LLC, a CSR is responsible for handling all customer inquiries, complaints, RMA's and providing the highest level of service to ensure 100% satisfaction. The CSR p...
Customer Service Representative - Great Opportunity with Industry Leading Firm! Job Label:MAG_1442C7333AB-2 Want to join a fast growing company that promotes learning and provides an excellent opportunity for individuals seeking a challenge? For the receptionist / customer service representative that is tired of the same old repetitive calls everyday this is an unique chance to address multiple si...
First Fence of Georgia located in Kennesaw is seeking a Customer Service Representative to join our team. This role will have daily interaction with the customers, sales representatives and other departments. You will be working in a small team environment. We are looking for a self-starter with a minimum of 2 - 3 years customer service experience, great communication skills via phone and email, a...
Job Title: Customer Service Representative Job Type: contract Duration: 12 months Location: Akron, OH Salary: 11.00/hr. Our client is seeking 20 Customer Service Representatives for their Akron, OH location. The position is a 12 month contract assignment and is paying 11.00/hr. Please see the job description and qualifications below. Job Summary: Responsibilities - Initiating trouble calls, creati...
Disability Services of the Southwest is seeking a Bilingual Customer Service Representative to add to our team! What we do: DSSW is one of the largest providers of support services to people with disabilities and the elderly in the State of Texas. Our services include personal attendant services, nursing and therapies, as well as assistance in home modifications, adaptive aids, job coaching and su...
The Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value with e...
The Hybrid Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value...
Houston Insurance Agency near downtown has an opening for a part-time front desk customer service representative. Duties include: *Answer multi-line phones; operate standard office equipment (i.e. fax, scanner, copier, calculator, etc.) *Answer customer inquires by phone, fax, e-mail or standard mail *Producing professional correspondence and mailers *Proficiency with MS Office, Internet, and data...
Are you looking for a Customer Service position with GREAT PAY… A SHORT COMMUTE (even on the busline)…and room for growth? If you answered YES, We offer all this - plus excellent benefits AND paid training! We are currently seeking several Call Center - Customer Service Representatives to serve as a point of contact for our clients. The CSR is responsible for all telephone account maintenance, as...
Customer Service Representative The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone. This is an inbound call center servicing existing annuity contracts. Must have strong interpersonal, customer service and communication skills. Additional notes- -Applicants must be available until 6 p.m. Monday through Friday. -Norma...
Customer Service Representative Stevens Point, WI 54482 Hours: A variety of first and second shifts, mainly early 2nd shift though( 10-6, 11-7 12-8, 1-9). Working on every other weekends. All Candidates must be available to interview on • Friday 8/8, from 8 a.m. – 6 p.m. CT Job Description: Enjoy talking to people and have a competitive selling background!? We have a great opportunity for you! Pla...
*For immediate attention please send resumes to ***** * Modis is in search of an experienced Customer Service Representative. Successful candidate will have received formal training in Customer Service. Must have great phone etiquette and a good background dealing with customers. Must have experience with inbound calls and emails. *For immediate attention please send resumes to...
Customer Service Representative (CSR) Job Description First and foremost is the CUSTOMER SERVICE provided by a CSR. They are responsible for maintaining a customer’s account by scheduling appointments, and verifying the work that is done by a technician. Maintaining a professional relationship with the customer through quality assurance checks and handling of complaints is a must. A CSR is a perso...
Summary A Customer Service Representative is responsible for handling incoming calls related to bill payments, Earthquake and/or Homeowner’s insurance under general supervision. This includes providing information about our products, quoting policies, researching requests and troubleshooting issues. Assists internal customers as needed for research, system testing and troubleshooting. Essential Fu...
Welcome to a new era. Panther Expedited Services is now Panther Premium Logistics. And we are growing again. We are currently looking for outgoing, enthusiastic, career minded individuals who thrive in a fast paced environment. If you are looking for an opportunity to join an industry leader that has a promote from within environment, tuition reimbursement, 401K Match, health insurance and more, t...
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Confers with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details regarding complaints; build customer rapport by actively listening to customer requests and inquiries.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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