Customer Service Representative Jobs

Customer Service Representative Job Overview


Customer service representatives help customers to have the best possible experience in dealing with a company. While they are best known as the people who listen to customer complaints, they have many other job responsibilities as well.
Customer service representatives answer questions customers have about the company or its products or services. They process orders, calculate charges, process bills and payments and make adjustments to customer accounts. Additionally, they answer phones, help customers find items and sometimes use cash registers to ring up purchases. Customer service representatives take action to handle customer concerns and complaints either by remedying the situation themselves or by referring customers to management as needed.

Customer Service Representative Education


Customer service representatives generally only need a high school diploma or a GED in order to find customer service representative jobs they are qualified for. Many of the skills that customer service representatives need are either innate, or they can be learned on the job. Much of the knowledge that customer service representatives require is company-specific, so an advanced education is not typically required.

Customer Service Representative Job Market


The expected growth rate for customer service representative jobs is 13 percent, which is about average. With many companies in need of customer service representatives, applicants should be able to find a job fairly easily. Applicants with excellent customer service and computer skills have the best chance of being hired.

Customer Service Representative Job Salary


Customer service representatives typically make an average of $30,580 per year or $14.70 per hour. This wage will vary based on their years of experience, both within the company and in total, as well as the particular company they work for. Customer service representatives can expect to make more with additional years of experience.
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1000+ Customer Service Representative jobs found on Monster.

Jobs 1 to 20 of 5976
Customer Service Representative Frisco, TX Not your typical CSR job. Recent Call Center Experience Handling a highly sensitive matter of medication recalls. Healthcare background is Required We need candidates who will be calm, patient, empathetic and most of all, those that can instill trust. We need candidates that have experience with follow up skills for this one! Great Customer Service Skills...
Mass Eye & Ear Infirmary Requisition Number 14-0293 Title PATIENT ACCOUNTS CUSTOMER SERVICE REPRESENTATIVE Department Patient Accounts Shift Day Hours Per Week 40 City Quincy State MA Description Responds to patient billing inquiries, the research of payments, and the initiation of the proper steps to ensure correct resolution of patients’ accounts Requirements High school graduate or equivalent r...
Marketing – Management – Sales – Public Relations – Retail – Customer Service You have a gift. You know just what to say at any given moment. Your personality alone puts people at ease. People love you. People follow you. This is what drives you. This is the type of person we are looking for. Superior Marketing Innovations is a marketing & promotions firm located Downtown Virginia Beach that speci...
Company Confidential Pueblo, CO
Customer Service Representative Manufacturing company located in Pueblo, Colorado seeks talented and hard-working individual to support Sales, Service, and Global Customer base. Overview of key Responsibilities and Expectations: Provide day to day support and service to customer with a high degree of professionalism, promptness, and accuracy. Collate, enter, review, prioritize, schedule and releas...
The NationServe Organization, a subsidiary of The Overhead Door Corporation, is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional resp...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and considerate p...
Job Listing Bilingual Customer Service Representative location:DairiConcepts●3253 E. Chestnut Expressway●Springfield, MO 65802-2584 Position type: Full time, Hourly Reports to: Manager, International Customer Service Post date: 07/22/2014 Position Summary Coordinate all international export customer orders from order placement to completion and act as the liaison with forwarding agents to ensure p...
Marketing – Management – Sales – Public Relations – Retail – Customer Service You have a gift. You know just what to say at any given moment. Your personality alone puts people at ease. People love you. People follow you. This is what drives you. This is the type of person we are looking for. The Soulard Group is a marketing & promotions firm located Providence that specializes in providing in sto...
If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, GEICO may be the right place for you! Our Customer Service Representatives are licensed insurance professionals who delight customers every day by providing exceptional, personalized customer service. Through our industry-leading, paid training program, you will learn all about insu...
Team Torque, Inc Shipping & Receiving Customer Service Representative THE TOP 10 REASONS YOU NEED A NEW CAREER!! 1. YOUR INABILITY TO AFFORD TO GO OUT ON A FRIDAY NIGHT IS REALLY PUTTING A DAMPER ON YOUR SOCIAL LIFE. 2. THE MOST REWARDING THING YOU DID LAST WEEK WAS SHARPEN ALL 12 OF YOUR PENCILS TO THE SAME LENGTH. 3. YOU SPEND THE MAJORITY OF THE DAY ASKING YOURSELF "WHAT DO I WANT TO BE WHEN I...
Are you looking for a career in customer service where you can make a difference every day? If so, let us help you kick start your career! As a Customer Service Representative, you will be part of the Afni inbound call center team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences. Being part of the Afni team means o...
Are you looking for a career in customer service where you can make a difference every day? If so, let us help you kick start your career! As a Customer Service Representative, you will be part of the Afni inbound call center team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences. Being part of the Afni team means o...
Spanish/English speaking CSR needed for busy 24x7 call center for 11PM to 7 AM shift, 5 days a week, including weekends. Inbound calls are 90% of the service which handles calls from hospitals, medical clinics, street and housing maintenance techs, and fraud and abuse reports for a wide variety of government agency clients. Must be smart, fast, reliable, have HIPAA training, good with handling dis...
Growing, reputable Insurance Firm in Humboldt County, California, looking for experienced, licensed Customer Service Representative to handle Commercial Accounts. Salary commensurate with experience. Benefitted position. Equal Opportunity Employer....
Experienced licensed Customer Service Representative wanted for Health and Life insurance division of reputable growing company. Job is inside office position. Salary commensurate with experience. Benefits provided. We are an Equal Opportunity Employer....
Customer Service Representative/Teller – Baldwin Park, Anaheim, Fullerton and Brea, CA Company Overview: Cashback Payday Advance opened its first location in San Bernardino, CA in 2003. The company has always provided an outstanding service experience for our Southern California customers. We understand the stressfulness involved in applying for any sort of loan; therefore, we have built our compa...
Rainin Instrument, a subsidiary of METTLER TOLEDO, is looking for an experienced and self-motivated Customer Service Representative to join our team in our Oakland, CA headquarters. This job is to support company objective of excellent service to customers by insuring that all related processes are performed in accordance with Company policy, procedures and standards. This position reports to Cust...
Our client, an elite provider of Insurance Services located in the heart of Manchester, is looking to add 1 Personal Lines Customer Service Representatives to their growing team! They have a outstanding location, within walking distance to restaurants, gyms and shopping areas! Benefits to YOU: - 2 weeks PTO year 1 (can take after 8 months) plus 6 holidays, 3 floating holidays and 8 sick days - Ful...
General Summary: As a Paragon Solutions Network customer service representative, you will be responsible for providing exceptional service to both current and prospective customers. Paragon Solutions Network manages multiple e-commerce businesses that specialize in selling remanufactured ink products. As an e-commerce business, customer service plays a very important role in our success. We are lo...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Customer Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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