Customer Service Supervisor Jobs in Worcester, Massachusetts
24 Worcester, MA Customer Service Supervisor jobs found on Monster.Jobs 1 to 20 of 24
Basic Qualifications: 5-7 years of previous supervisory experience. 3-5 years of leadership experience in a call center environment preferred. Preferred Qualifications: Individuals with a BS/BA in management and/or a laboratory science with experience in the health care community. Job Description: Job Description/Primary responsibilities: This is a management position within the call center of a f...
Company Confidential Worcester, MA, 01609
Worcester Polytechnic Institute Help Desk Supervisor Department: Information Technology Location: Technology Helpdesk Grade: Exempt - 820 Position Status: Administrative Exempt Positions Position Description: BASIC FUNCTION: The Help Desk Supervisor manages service delivery and the day to day operations of client-facing service points provided by the IT Help Desk (5+ days a week across multiple sh...
MAINTENANCE SUPERVISOR Hills Property Management is seeking a full-time Maintenance Supervisor for our upscale apartment community, Reserve on Salisbury, located in Holden, MA. Candidates must be HVAC certified and have residential property management experience. Duties include the supervision of the maintenance team along with completing maintenance needs in accordance with company standards. Mus...
Retail Shift Supervisor Are You Ready For Success? We understand. You want your talents to be rewarded. You want to be able to grow with a company you can be proud of. Pilot Flying J is a $25 billion company with over 550 travel center locations across North America, and we're still growing! If you thrive in a fast-paced, high-energy environment, then we've got the opportunity you've been looking...
About CCC Information Services Inc. CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries....
TJX Distribution Worcester, 01603
The TJX Companies, Inc., the largest off-price apparel and home fashions retailer in the U.S. and worldwide, is comprised of four major divisions Marmaxx (T.J. Maxx and Marshalls) HomeGoods in the United States; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (T.K. Maxx and HomeSense). With over $23 billion in revenues in 2011, more than 2,900 stores, and approximately 168,000 Associ...
PHARMACY MANAGER LONG TERM CARE PHARMACY seeks PHARMACY MANAGER Duties Include: Routinely monitors workflow, suggests adjustments, requests assistance or directs technicians as needed to maintain smooth running operations. Oversees and is responsible for daily operation of dispensing pharmacy activities including the supervision and support of Staff Pharmacists, Data Entry Technicians and Producti...
Deli Shift Leader About The Job: Deli Shift Leaders are responsible for supervising employees in the hot deli area. Along with providing excellent customer service, they are to assist the Deli Manager by ensuring that food in the hot deli is fresh and the area is kept clean and well stocked. The ideal candidate for this position will have a basic knowledge of food safety standards and have experie...
Retail Shift Leader About The Job: Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities...
In this role, you will have the opportunity to interact internally with sales, product, media solutions, and engineering and externally with advertisers and agencies. We are looking for someone who has the ability to supervise and motivate a strong team to implement recruitment media campaigns across Monster properties as well as successfully deliver clients overall media. As a leader in this fast...
Position Summary: The Supervisor of Service position is responsible for: · Supervises service center staff and operations · Supervising business operations within a single service center providing leadership and work assignments for daily activities to the service team Primary Duties/Responsibilities: · Supervises service center staff, including training, coaching, counseling, and providing input...
Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power systems products in the Northeast.? Headquartered in Milford MA, the Milton CAT team has over 900 dedicated and experienced employees working from 13 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York.? Milton CAT serves customers in light...
Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power system products in the Northeast. Headquartered in Milford, MA, the Milton CAT team has over 950 dedicated and experienced employees working from 16 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York. Milton CAT serves customers in light t...
JOB SUMMARY Under general supervision, responsible for providing assistance to customers that have contacted us on the "Day of" and “Day after” their Installation or Service appointment. Through advanced training in our billing system, troubleshooting, conflict resolution and Charter policies and procedures, agents will be skilled to assist customers with any concerns they may have on the "Day of"...
A Restaurant Supervisor with Embassy Suites Hotels is responsible for assisting management in the direction and administration of a restaurant in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a lo...
Position Description: Saint-Gobain is the world's largest manufacturer and distributor of building materials, and a leader in the production of high-performance materials and glass containers with more that 1,000 subsidiaries in 64 countries. Saint-Gobain was founded in 1665 and is headquartered in Paris, France. Saint-Gobain had sales of $55.5 billion in 2012 and employs nearly 193,000 people wor...
Successful candidates can move from the CVS/pharmacy Retail Management Development Program as a Store Management Trainee to an Assistant Store Manager to a Store Manager in 1-3 years and through the CVS/pharmacy Leadership Program into field management and/or executive opportunities in 3-5 years! Store Management staff drives store execution and performance while building consumer loyalty to CVS/p...
Job Description: Supervisor, QC Raw Material Operations - Final Packaging Genzyme is seeking a Supervisor in the Quality Control Raw Material Operations Department. This is an exciting position accountable for providing leadership to the Final Packaging group and ensuring the timely disposition of labels and final packaging and delivery of compliant laboratory control system in accordance with app...
Store Manager, Non-Exempt / Hourly Are you looking for a career that supports a quality work-life balance? At Carter’s, we have full-time management positions with benefits wrapped in a 40-hour work week! Carter’s and OshKosh B’Gosh are two of the oldest, largest and most recognized branded marketers of baby and young children’s apparel in the U.S. Each brand, for over 100 years, act on the belief...
GENERAL ACCOUNTABILITY · Reports to the Environmental, Health and Safety (EHS) Manager and supports the Plant Manager, Plant Foremen, and Supervisors. The Environmental, Health and Safety Coordinatoris responsible for assisting the EHS Manager with all aspects of environmental, health and safety as assigned. NATURE AND SCOPE · The EHS Coordinator must be familiar with all processes and activities...
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Answers for Customer Service Supervisor Jobs
Questions & Answers Powered by Yahoo! Answers
How do you communicate to an employee that they're rude to customers, or coach them to be kinder?
I am a corporate skills-coach for customer service, so I don't have the authority to "fire" people; and recommending letting people go is not something the supervisors over different offices will be r...
How can I make a complaint against a customer service representative from Verizon Wireless?
I just had the worst experience ever with an agent over the phone, he was so rude! I called the customer service # to ask where I can submit a complaint, but they were not very helpful either. Is ther...
How would you feel if your boss pressured you to vote a certain way?
I'd be freaking P.O'd but evidently it's ok if you're Walmart From the WSJ Wal-Mart Stores Inc. is mobilizing its store managers and department supervisors around the country to warn that if Democra...
Does the Ritz Carlton hotel take a long time to answer an application for a job?
I applied for a job 2 weeks ago and I haven't heard back. I am qualified. I don't have specific experience in that particular position, but I have 20 years plus experience in customer service (I was...
What is the worst customer service experience you've had?
Today I had to speak with a "technician" at the Social Security Administration, and she was shockingly rude from the start.She didn't give me the chance to ask the question I had called to ask, and ju...
Customer Service Career Tools
Customer Service Supervisor
$23,600.00 - $64,608.00
Typical Salary for Customer Service Supervisor in Worcester
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Supervisor
Maintains and enhances customer service by organizing and evaluating service and delivery systems and procedures; supervising staff; recruitment for staff; team training; customer satisfaction; team productivity; resolve customer complaints.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Measure, monitor and develop customer service unit to ensure maintenance of service levels; assist junior team members to resolve difficult customer issues; provide resources to team to solve technical and procedural issues.
Implements corporate and departmental policies, procedures, and service standards in conjunction with management.
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