Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12533
We have an exciting opportunity to work with a reputable company as a part time customer service representative. Job Responsibilities: -Answer between 50-100 incoming calls daily in a confident and courteous manner -Troubleshoot and resolve client concerns -Build and maintain relationships with clients by providing prompt and accurate service -Respond to panelist inquiries via e-mail -Make outboun...
Customer Service - Event / Retail Marketing & Advertising Firm Marketing, Sales and Customer Service Representatives needed for New Positions! REPRESENT SOME OF THE LARGEST CLIENTS IN THE ELECTRONIC, HOME ENTERTAINMENT, AND HOME IMPROVEMENT INDUSTRIES! Freeman Marketing is a privately held marketing firm in the Wharton area. We are planning to expand into additional locations next year. We work wi...
Customer Service - Event / Retail Marketing & Advertising Firm Marketing, Sales and Customer Service Representatives needed for New Positions! REPRESENT SOME OF THE LARGEST CLIENTS IN THE ELECTRONIC, HOME ENTERTAINMENT, AND HOME IMPROVEMENT INDUSTRIES! Momentum Marketing is a privately held marketing firm in the Averne area. We are planning to expand into additional locations next year. We work wi...
Are you a Bilingual Call Center Professional - a Customer Service Whiz!. Look no further. We have the opportunity for you. As a Bilingual Customer Service Representative in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most...
DIRECTV Customer Service & Sales Rep Do you find yourself asking this question? "How am I supposed to have 3-5 years experience if nobody will give me a chance?" If so, look no further. You have found the company that will personally create the future leaders of the sales & marketing industry. Who are we? Freeman Marketing is a firm that specializes in direct marketing and inside sales for some of...
Job Summary The Account Data Management team is responsible for the management of functions pertaining to all customer administration and customer relationship management for Dealertrack. The primary function of the Account Data Administrator is to support the organization by exercising control to “police” the integrity, accuracy and standardization of customer data. This includes acting as the pr...
Responsibilities Starting pay is $13.46 per hour ($28,000 per year) with 10% shift differential for shifts starting after 2pm and a 35% shift differential pay on Sundays Annual Bonus program Medical, dental, optical and prescription coverage AVAILABLE ON YOUR FIRST DAY OF EMPLOYMENT!!! 401(k)plan with a 100% company match up to 6% Employee phone discount program, up to 50% off of your Verizon phon...
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of cust...
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of cust...
Drives the customer service initiatives and assists in pre-admission, admission, discharge and follow up procedures/processes. Job Responsibilities: Oversees the utilization of the Customer Service model at the District's facilities to ensure the customer service philosophy and strategies are appropriately in place. Provides education and training regarding TLC and the Ambassador Program for facil...
DIRECTV Customer Service & Sales Rep Do you find yourself asking this question? "How am I supposed to have 3-5 years experience if nobody will give me a chance?" If so, look no further. You have found the company that will personally create the future leaders of the sales & marketing industry. Who are we? Momentum Marketing is a firm that specializes in direct marketing and inside sales for some o...
THE PROPER CANDIDATE WOULD HAVE: - Excellent verbal & written communication skills and the willingness to learn - Must be a team player and work well with others - Great customer service skills - Effective listening skills - Enthusiastic personality! EXPERIENCE IN THE FOLLOWING IS A PLUS BUT NOT REQUIRED: - Customer Service - Work in the restaurant industry - Retail/Sales - Marketing/Advertising -...
Technical Representative in Sanford Do you communicate clearly on the phone and have great customer service skills? Can you learn quickly how to use mechanical and electrical equipment? Do you have experience with technical equipment maintenance ? In this role you will: - provide technical assistance and answer complex questions - perform preventative maintenance and testing on products - conduct...
QSI/NextGen Healthcare builds software that improves patient care and reduced healthcare costs. Now we’re bringing the best of the cloud, social media and mobile to healthcare. Come build the future with us! Please visit our website at: www.nextgen.com The Development Support Analyst will run SQL queries and scripts, altering as needed, to resolve customer issues with data integrity caused by prod...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
The First National Bank of Long Island, the Bank "Where Everyone Knows Your Name" is seeking enthusiastic individuals to join our branch staff Bank Tellers. We currently have part time openings inavailable in our Woodbury, Huntington and Northport branches. You must provide prompt and efficient customer service, accurately process customer transactions (cash deposits, withdrawals, transfers, etc.)...
Company Confidential Chicago, IL, 60601
Sunless Vision and Guiding Principles: Sunless is a rapidly growing entrepreneurial company dedicated to and accountable for operating within the following Vision, Mission and Values/Guiding Principles: n Mission ¨ To be the global leader in sunless tanning products, though an unrelenting focus on: n The 3 C’s (channels-Customers-Consumers) n Consumer Brand Experience n Education and Advocacy n In...
Member Service Representative Full-time customer service position. Applicants must be outgoing, highly motivated & energetic, possess excellent organization skills, and PC abilities. Knowledge of new accounts and lending a plus. One year minimum financial institution experience preferred. Position Hours: 8:30am-5:30pm; Monday-Friday Attractive benefit package. EOEÂ Pleas contact ***** o...
Sponsored results
Customer Service Positions Open. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Make $17-$27/hr Working at Home. Requirements: Must Have Computer
moneysavingexpert.com
Gain Greater Financial Stability With Part Time Work. Find Out How!
LifeReimagined.AARP.org
Employers Hiring Retail Cashiers. Experience not required. Apply now!
Cashier.JobTomic.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Customer service jobs?
Is there any good source for getting customer service jobs?Please answer.

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-214
eTrustLogo