Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14546
CareersUSA, a leader in the staffing industry with 33 years of experience, has multiple job opportunities for you: Numerous clients are seeking Customer Service Representatives / Inbound and Outbound Call Center Representatives in Feasterville, PA. Earn $9 to $13 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday. Seeking candidates who are f...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client has multiple openings for Inside Sales / Telesales (Inbound / Outbound) Bilingual: English / Spanish - Call Center in West Palm Beach, FL. Earn $16.00 per hour plus commissions at these full-time, permanent positions. Work 40+ hours per week. Work a flexible schedule, Mon...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Fort Lauderdale, FL. Earn $9.00 to $12.00 per hour at these full-time, temporary and temp-to-hire positions. Job Description: Receive inbound and make outbound calls Provide support to vendors an...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has multiple job opportunities for you: Numerous clients are seeking Office Support, Customer Service Representatives, Call Center Representatives and Telemarketing Representatives in Cherry Hill, NJ. Earn $10 to $12 per hour at these full-time, temporary and temp-to-hire positions. Positions include responsibilities s...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client in the home improvement business is seeking an Event Marketing Representative in Myrtle Beach, SC. Earn $12.00 per hour at this part-time, temporary position. Work Friday, Saturday and Sunday, 20 hours per week. Hours and schedule vary between 8:00 AM - 10:00 PM. Job Desc...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking a Bilingual (English/Spanish) Pier Check-in Agent in Riviera Beach, FL. Earn $8.00 per hour at this part-time, temporary position. Work every other day including holidays and weekends. Must be available to work as early as 7:30 AM and work as late as 6:00 PM. P...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Miami, FL. Earn $8.00 to $9.00 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday, 9:00 AM to 5:00 PM. Job Description: Receive inbound and...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Sales Representatives for a great company in Boynton Beach, FL. Earn $10.00 - $14.00 per hour at these full-time, temp-to-hire positions. Call Center Representatives and Managerial positions available. Work 40+ hours per week....
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives and Collections Representatives in Wilmington, DE. Earn $14.00 per hour at these full-time, temporary positions. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM. Job Description: Initial responsibilities will be focus...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking Collections Representatives in Feasterville, PA. Earn $10.00 - $12.50 per hour at these full-time, temp-to-hire positions. Once hired permanently to work for our client, you are eligible for raises, commissions, bonuses and benefits. Work Monday - Friday, 3 days...
INSURANCE AGENT/CSR A locally owned & operated independent Insurance Agency in DeLand FL is seeking to fill full time inside sales/service position. We are a Niche Company currently doing business in over 40 states throughout the U.S. Candidate will be responsible for handling sales of incoming leads and servicing of an existing book of business. Holding a current 2-20 or 440 License a plus but no...
CALL CENTER REPS $9/hr to start + bonuses! "Please call us directly instead of sending your resume. You could start immediately by calling!" Looking for a secure, permanent job? A job that makes you feel good knowing you're helping others? A job that gives you an opportunity to make money and not be stuck with the same hourly rate of pay with no room for a raise! Whether you're looking for a full...
Job Purpose: Provide tactical event related support as one of the key members in a 24/7/365 service delivery support team. Duties: · Respond as needed to phone calls and messages from Customers and Realtime Captioners in a timely manner · Work with the Prescheduling team to ensure all events are staffed appropriately · Provide scheduling services during your shift for all Caption Colorado service...
Sr. Director Customer Support Job Description: We have an exciting new opportunity to lead our customer support division for wireless telecommunication technologies. Responsibilities: Ensure the efficient operation of the Customer Support functions Build a Customer training organization Establish strategic plans and objectives for Customer Support and Delivery team Manage all Customer Support func...
Quosal is a sister company of ConnectWise through ConnectWise Capital. General Summary: Technical Support Representative needed for a software development company in the Eastside Seattle area. Quosal is a technology-driven company developing an all-in-one software platform for quote and proposal preparation, delivery and management. We are looking for a support person who is detail oriented and en...
This is your opportunity to start a great career with National Vision, Inc. You have the skills and passion to contribute something special. You are looking for the right time and right place to make your mark. We have open positions waiting for someone who is not afraid to learn, support and bring new ideas to the table. We offer a culture in which training is a priority, hard work is recognized,...
Main duties of a customer sales representative include handling customer accounts as the primary contact for SMC and provide customers with issue resolution, customer service and to proactively sale Alloy products to the marketplace. Other daily duties include: Handling of cold sales calls via phone, fax or e-mail. Interpreting customer inquiries and preparing quotations for timely response. Under...
We need call center agents that have 2 years medical experience to answer inbound telephone calls for the Medi-Cal Program for Provider an Beneficiary Community. We need the following bilingual languages; Farsi, Spanish, Armenian, OR Korean High school diploma, or equivalent Minimum two years medical claims examination and/or billing experience Minimum six months experience in customer service/cal...
This individual will be responsible for providing service support for the Managed Accounts Billing department. The service inquiries from the branch offices are regarding the billing and maintenance of accounts for the below managed products. Responsibilities include delivering results on the daily work and responsibilities for the Managed Solutions Products, which include separately managed accou...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Technical Support Call Center Rep La Mirada, CA Contract N/A Apply Apply Technical Support Call Center Rep La Mirada, CA Contract N/A Apply Job Details If you are a Technical Support Call Center Rep with experience, please read on! We offer a salary up to $60K(DOE). Top Reasons to Work with Us 1. Freeway clos...
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