Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12170
Description: Position Description: Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. If it sounds too good to be true, consider this: Through our fa...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Positions in this function are responsible for providing expertise and customer service support to...
Description: Position Description: Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in c...
Description: Why work weekends when you can work wonders instead? Sometimes taking a job that requires weekends is a great way to get started in a new career. But it can get old. And take it from us, it's also unnecessary. With UnitedHealth Group, you can move to a traditional work week and totally transform your career at the same time. Here, you're not just working. You're making great things ha...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Positions in this function are responsible for providing expertise and customer service support to...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 25, we...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Description: At UnitedHealth Group, we're driven to help people lead healthier lives. We're committed to reshaping the way health care works for millions. And our passion can become your best career asset. This is not just another company running just another call center. We're out to change health care for the better and that starts with every inquiry we handle from the many health care providers...
Description: We are looking for dedicated leaders to join our ever-growing Call Center. This is an excellent opportunity to work in a fast paced, team-centered call center environment!As a Call Center Supervisor with UnitedHealth Group's Care Improvement Plus program, you will be responsible for the day to day oversight of your team of Associate Clinical Admin Coordinators as well as making a high...
Description: Position Description: Great Sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) The PBM Client Service Specialist manages ongoing contract relationships and service delivery to cli...
Description: Position Description: Great Sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) The PBM Client Service Specialist manages ongoing contract relationships and service delivery to cli...
Description: For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) Our Associate Clinical Administrative Coordinators performs scheduling activities with our Care Improvement Plus program and...
Description: For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) Effectively supervises and monitors the daily operations of intake or pre-service to ensure quality requirements and standard...
Our Expanding Call Center is looking to fill 17 new positions right now Are you the kind of person who enjoyed getting up and talking in front of the class? We are looking for Men & Women who consider themselves to have positive pleasant personalities who can speak loud and clear and can control a conversation due to their possession of a powerful presentation spoken with conviction,strong verbal...
Customer Service / Sales Representative Customer Service / Sales Rep job purpose: Serves customers by providing product and service information; resolving product and service problems. Walk customers through their initial order on our clients web site. Customer Service / Sales Representative job duties : · Attracts potential customers by answering product and service questions; suggesting informat...
WILKINS RECREATIONAL VEHICLES Now accepting resumes for SERVICE ADVISOR To join our Wilkins RV Store In Bath, NY We are seeking to fill a full time Service Advisor position Excellent customer service skills are required in order to meet one of our primary goals Which are the highest standards of customer satisfaction in the industry. Requirements: A minimum of 2 years experience is preferred but n...
Leachman Buick GMC Cadillac has an immediate opening for a talented Call Center Manager! This is an excellent opportunity to join a reputable and growing organization that offers competitive pay, generous commission and benefits. We are The #1 GMC dealer in the state of Kentucky and the ONLY dealership recognized by the Chamber of Congress as one of The Best Places to Work. As a Manager, you will...
With almost 80 years in the uniform and textile garment rental industries, Prudential Overall Supply takes pride in knowing we are a leader in our industry. With over 1600 employees in 29 locations, and growing across the U.S. we strive to provide the best in customer service and quality products to our customers. Our career minded, growth oriented and customer driven employees take pride in knowi...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Looking for a customer service type of JOB?
I'm looking for a customer service type of job that I can work from home. PLEASE I DON'T WANT COMPANIES that I have to invest in, or sell something. But perhaps call centers that hire out. Thank Yo...
Any 20yr old customer service reps here?? what do u think about your job?
Im starting training 2 be a customer service rep next week..any advice? thanks I dont think ill be doing any cold calling, i was told i would be receiving the calls..where did u work at? Its a call ce...

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