Customer Support Director Jobs
Thumbtack's customer support needs are growing rapidly. We’re looking for someone who can lead, scale, and maintain high-quality customer support as our company expands. You’ll be leading a hard-working, energetic, and fun team that spans the globe: a group of 30 in the Philippines handles our email support, and a team of 10 in Las Vegas mans the phones. We’ve modeled our customer support culture...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Director of Customer Support Saint Louis, MO; Saint Charles, MO Full-Time $120,000 - $140,000 Posted 5/22/2013 Steve Eskovitz is recruiting for this position. Email your resume to Steve Apply Job Details We have an outstanding career opportunity for a Director of Customer Support to join a leading St. Louis based D...
Job ID: 3892 Position Description: Brink’s, Incorporated is the premier provider secure logistics solutions, including transportation, ATM servicing, currency processing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a chall...
Job Overview Summary: Xfinity Signature Support (XSS) and Business Class Signature Support (BCSS) service offerings include technical support and equipment protection program for the number of home and business electronics devices that customers are connecting to Comcast services - like laptops, networking equipment, gaming consoles, Wi-Fi enabled smart phones and tablets. This service offers cust...
Job ID: 3856 Position Description: Brink’s, Incorporated is the premier provider secure logistics solutions, including transportation, ATM servicing, currency processing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a chall...
The National Director of Sales Support leads the overall (P&L) financial performance of strategy and projects that has a national impact. This includes the planning and directing of all sales, customer service and store owner relationships as well as merchandise sales, credit, other miscellaneous revenues, expense management and achievement of profitable revenue goals. The National Director has th...
• Are you a dynamic customer service leader with outstanding communication skills? • Do you excel at managing managers in a fast paced, ambitious environment? • Do you want to build a legacy of strong Customer Service via coaching and development? If you answered YES to all of these questions, then keep reading! As a Director, Client Experience Support for Sunquest, you will be responsible for dir...
Director – IT Sales and Customer Care Systems POSITION OVERVIEW Senior IT Management position reporting to the Vice President, Chief Technology Officer to lead systems development for company-wide Sales and Customer Care initiatives. This position will be responsible for providing strategic IT leadership and direction to the Sales and Customer Care functional areas while aligning to the overall IT...
Director of Application Support Perm General Responsibilities Ensure the Applications Support team delivers a professional, customer focused and high performing support service in line with agreed service scope and service levels Maintain and improve application and software support methods, standards, KPI’s and SLA’s Ensure any quality management processes to the team’s activities are followed (e...
Wolters Kluwer (www.wolterskluwer.com) is a market-leading global information services company. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwers leading, information-enabled tools and solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wol...
This role is responsible for AT&T's application portfolio application platform management, Cloud solutions and external partner relationships/compliance. The Applications business area is both high growth and high visibility. Responsibilities include: Management of a team of 5-10 product managers responsible for the external Partner relationships, platform development and reliability, billing enha...
A rapidly growing company in the Medical Diagnostics field is currently searching for a Director of Customer Service. This company is located in the northern suburbs of Chicago. The Director of Customer Service will lead a team of Customer Service agents in the support of all account, physician and patient inquiries. This person will interface regularly with Sales, Engineering, Marketing and Clini...
. In this field-based position, the Director, MS One to One Infusion Support East reports to the Senior Director, MS One to One Infusion Support within the Patient and Provider Services team of the MS Business Unit. The Director, MS One to One Infusion Support East will be responsible for building a field-based Infusion Support team to support the commercialization of Lemtrada (alemtuzumab). Under...
. In this field-based position, the Director, MS One to One Infusion Support West reports to the Senior Director, MS One to One Infusion Support within the Patient and Provider Services team of the MS Business Unit. The Director, MS One to One Infusion Support West will be responsible for building a field-based Infusion Support team to support the commercialization of Lemtrada (alemtuzumab). Under...
Director Supply Chain Support Position Description: · Set objectives and develop initiatives for Distribution Support staff department directors and managers. Supervise individuals responsible for those departments. Direct, train, evaluate, counsel, and motivate those individuals and their respective staff. · Work with directors of all departments outside distribution on process improvement initia...
Family-owned Foster Farms is a 2.5 billion dollar food company and employs more than 12,000 employees across the United States. We are committed to providing consumers with the highest-quality, best-tasting products in the marketplace. We are currently looking for a strategic and dynamic Director of Customer Development. Essential Job Functions 1. Manage corporate trade spend budget. Develop, exec...
With fiscal year 2011 sales of $50.2 billion, Lowe's Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,745 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe's is the second-largest home improvement retailer in the world. For more information, visit Lowes.com. For over 60...
Company Confidential Paramus, NJ, 07652
Director of User Support Services The Director of User Support Services provides leadership, management and oversight of the User Support Service operations and plays an integral role in structuring the department to provide the most efficient and effective customer service model which encompasses various aspects of technical support including, but not limited to, Help Desk operations, field techn...
DIRECTOR OF CUSTOMER SERVICE A fast growing U. S. subsidiary of International Greetings, PLC, a manufacturer of gift-wrap, stationery & greeting products, is searching for an experiencedDirector of Customer Operations to work from its manufacturing and distribution offices in Midway, Ga. The Midway offices are located just south of the beautiful city of Savannah. In this key staff position, this i...
Charles River Apparel is growing and searching for an experienced Director of Customer Care and Inside Sales based in Sharon, MA. The Director of Customer Care and Inside Sales will lead and direct the Customer Service and Inside Sales teams with the intent of exceeding sales revenue while, maintaining exceptional customer service support. The Director will direct and oversee all aspects of the or...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Supports customers by forming and maintaining user groups; providing resources and problem resolution; maintaining a help desk, technical services center, and field services; disseminating new product information.
Organizes user conferences by gauging interest; promoting new information releases; developing program agendas; arranging presentations; managing conference logistics.
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