Customer Support Director Jobs
Director of Customer Service & Inside Sales Tewes Group Executive Search has been retained to identify an outstanding Director of Customer Service & Inside Sales for a Milwaukee Metro based client of ours. Our client’s headquarters are located in New Berlin, WI and they are a leader in their industry, have an excellent track record of growth and profitability and will be celebrating their 60th ye...
JOB DESCRIPTION Job Title:Customer Implementation and Support Manager Location:Chicago, IL (Greater Chicago) Reports to:Director of Implementation PURPOSE AND DESCRIPTION: Responsible for providing customer support toRM2 customers and distributors. Frequently travels to customer locations. Attempts to get the highest cooperation level from accounts. Works closely with other Implementation Man...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech is seeking an experienced Trainer for our Customer Support Center. In this position you will be responsible for training CSC staff on Process Flow, and Rotech policies and procedures, payor qualfications, medical necessity, documentation requirements, eIntake and IMBS functionality. This position works directl...
Description: The position provides clinical leadership direction and support promoting the growth of the UHC Group Retiree business. Reporting to the business segment Chief Medical Officer, this clinical leader partners with enterprise leaders to establish the United Retiree Solutions Clinical Value Proposition for external use. This position also provides strategic direction and oversight of del...
Randstad Technologies is seeking qualified candidates for a permanent role in Bellevue, WA. We are seeking a talented future Consulting & Support team Director for our client, an ad technology leader. You manage a global team of analyst and support engineers for a state of the art global media buying platform using real-time bidding and behavioral targeting technologies using the latest open sour...
Marten Transport Somerville, MA
Our award winning software client has engaged CareerEncore ) to help them hire a Director of Customer Support.Reporting to the SVP of Development & Customer Care, this senior leadership role is responsible for the global development and management of first and second tier customer support groups. This includes strategies and plans, recruitment, training, daily management and reporting to ensure ef...
Ebay Schaumburg, IL
Position salary is 80K-90K annually We are seeking a dynamic Director of Customer Support.. The ideal candidate will have Customer Service/Support management experience in the telecom industry and someone who has experience with Customer Service technologies, Candidates must be technically inclined and sharp. Candidates must also have solid management background and be a good leader for a team of...
The Jackson Laboratory, a leading nonprofit biomedical research organization, seeks an Associate Director, Customer Support to strengthen the team responsible for overseeing the strategic growth of our Customer Support arena. This is a unique opportunity to support a renowned and growing national institution devoted to discovering precise genomic solutions to cancer and other genetic diseases, whi...
Marten Transport Nashville, TN
**Overview:***Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial ve...
Marten Transport Durbin, WV
Job Description: Position salary is 80K-90K annually We are seeking a dynamic Director of Customer Support.. The ideal candidate will have Customer Service/Support management experience in the telecom industry and someone who has experience with Customer Service technologies, Candidates must be technically inclined and sharp. Candidates must also have solid management background and be a good lead...
The Jackson Laboratory Brookings, OR
Job Description: The Jackson Laboratory, a leading nonprofit biomedical research organization, seeks an Associate Director, Customer Support to strengthen the team responsible for overseeing the strategic growth of our Customer Support arena. This is a unique opportunity to support a renowned and growing national institution devoted to discovering precise genomic solutions to cancer and other gen...
Director of Customer Support Reports to: VP, Customer Experience Location: Atlanta, Georgia Brightree is an established yet still entrepreneurial software as a service (SaaS) company and the leading provider of billing and business management software solutions in the post-acute care healthcare market. We are nationally recognized as one of the Top 100 Health Information Technology companies in...
DocuSign is the Electronic Transaction & Signature Management leader and global standard for signing anything, anytime, anywhere, on any device. We have enabled over 40 million users to DocuSign more than 300 million documents in 188 countries and 43 languages around the world, while adding 60,000 new users every day. DocuSign is committed to ensuring our customers are satisfied with their initial...
HelloSign has a growing legion of active users and a vocal group of advocates, some of which stop by our office to get their photo taken with our team (Seriously, this has happened more than once). When people use our product, they love it. We want more people to learn about our great product and we’re looking for a talented Director, Customer Support professional to help us. The ideal candidate s...
Bachelors degree required. No Experience Required 16 Years Education Preferred Skills None Given Job Description Healthier lives start with you. They start with the chain of events you initiate when you work with McKesson Pharmacy Systems & Automation - a chain that extends across the country and results in millions of people getting more from their healthcare.McKesson Pharmacy Systems and Au...
Overview Do YOU have great ideas? Want to work in an environment that will nurture your professional development? Come and join Teva on its journey of growth. Teva has been cultivating excellence for over a century, and is, today, a worldwide leading generic pharmaceutical company and one of the top 10 pharmaceutical companies in the world. As a forward-looking global pharmaceutical company, Teva...
Rally Software Boulder, CO, 80301
Rally is looking for a strategic and results driven Director of Support Services. As a pivotal member of Rally Services leadership team, you will be responsible to coordinate and support global operations, provide senior-level guidance for global support initiatives and customer success programs, and resource assignment and scheduling. The ideal candidate for this position has successfully led a s...
Step 7 Livonia, MI
Healthier lives start with you. They start with the chain of events you initiate when you work with McKesson Pharmacy Systems & Automation - a chain that extends across the country and results in millions of people getting more from their healthcare. McKesson Pharmacy Systems and Automation has been streamlining healthcare for more than 30 years. Our talented team of 700 employees works on integr...
Startuphire Atlanta, GA
Vertafore has an opening for an experienced, energetic Customer Support Director. The ideal candidate will be committed to customer service and able to grow and develop leaders. A key function of the position is to manage and retain a Customer Support team dedicated to building long-term value in customer partnerships. This role is a key member of the customer support leadership team responsible f...
MakerBot New York, NY, 10007
Director of Customer Support Operations We’re looking for a Director of Customer Support Operations who will serve as leader for all customer support operations activities. As a core member of the support operations team, this person will have a key leadership role in the department and be responsible for driving customer support excellence and process improvement. Primary areas of focus will be ...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Supports customers by forming and maintaining user groups; providing resources and problem resolution; maintaining a help desk, technical services center, and field services; disseminating new product information.
Achieves customer support objectives by contributing customer information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
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