Customer Support Manager Jobs
Manager, Technical Marketing and Customer Support, promotes fiber optical products to telecommunication, enterprise networking, CATV, and MSO equipment companies. Supports sales account manger to formulate account strategy and share responsibility of account relationship. Provides input on Company’s product development roadmap based on customer demands and market trend. Essential Job Functions: Ma...
Geographic Technologies Group has an opening for a Customer Support Manager, based in North Carolina. We seek an enthusiastic Customer Support Manager who works well in a fast-paced service environment and has experience managing successful and productive teams with customer focus. JOB DESCRIPTION, REQUIREMENTS AND OPPORTUNITIES The Customer Support Manager role is to directly supervise the entire...
Kforce has a client seeking a Manager of Customer Application Support in Spring Valley, New York (NY). This position will manage the Customer Technical Support Analyst Team providing comprehensive services to all customers for all System, Environment and Database related issues which require strong analysis and troubleshooting. Qualifications: The person in this role will have excellent communicat...
Current Need Reporting to the Sr. Vice President, Customer operations, this role will oversee an organization of over 80 employees that provide day-to-day support to MPS&A. This organization is responsible for delivering support through more than 300,000 customer calls annually, including inbound and outbound telephone and email activities. This key role will develop and implement strategies to en...
PROJECT MANAGER - CUSTOMER SUPPORT ACCUPAC, Inc. is a leading contract manufacturer and packager of pharmaceutical and personal care products. Our client list is a who’s who of the major companies in the consumer health and beauty products industry. Accupac is located in the Lansdale, Pennsylvania area. Weare seeking an experienced Project Manager professional to manage critical customer support a...
Kforce has a client seeking a Manager of Customer Application Support in Spring Valley, New York (NY). This position will manage the Customer Technical Support Analyst Team providing comprehensive services to all customers for all System, Environment and Database related issues which require strong analysis and troubleshooting. The person in this role will have excellent communication skills and t...
Freedom Financial Network (“FFN") is a successful and rapidly growing nationwide financial services company (http://www.freedomfinancialnetwork.com/ & http://www.bills.com/ ). FFN provides comprehensive consumer finance services through several divisions: Bills.com (an on-line consumer marketplace for financial services and products), Freedom Debt Relief (the nation’s largest and most successful d...
Position Overview: This is a hands-on management position consisting of direct involvement of the day-to-day support of lifeIMAGE customers requiring the ability to multi-task and prioritize. The Technical Support Engineer, Manager is responsible for managing support engineers in their day to day responsibilities of troubleshooting and managing small to complex customer issues, working with IT/inf...
Position Description: As a part of the Customer Solutions Department, the Customer Support Manager will lead a team of Customer Support Specialists at Illumina. Strong collaboration between customer solutions, operations, sales, and finance groups is essential. The Customer Support team manager will: â€¢ Ensure accuracy and efficiency of the order process while supporting sales and maintaining pos...
Burstly is looking for a Senior Customer Support Manager to handle a variety of client-related communications across Burstly’s product line. This role will oversee both internal-facing and external-facing teams to address needs generated by software developers, app publishers, ad traffickers, and mobile app end-users. What you will be doing: Develop and manage effective and scalable support proces...
Manager of Customer Support Job Description The Manager of Customer Support’s primary focus is to elevate the customer experience through exemplary leadership of our Tier 1 and Tier 2 Customer Support teams. The CS teams assist customers using our web-based software applications (teachers, principals, school and district administrators) with product inquiries, how-to questions, and troubleshooting...
About the Job We are seeking full-time customer and technical support manager to manage our technical support department. This position will focus on enhancing the department’s processes and improving our customer’s support experience iZotope's products range from simple and elegant iPhone apps to award winning pro-audio software to complex industry-leading professional audio hardware. iZotope pro...
Customer Support Manager PERRLA, LLC is a small but stable company (15 years old) located in the middle Tennessee area. We are known for our software products that help students create research papers in various standardized formats. In 2014 we will be releasing PERRLA Complete - a web-based application (with mobile apps to follow) that will be applicable to all students and will help them to stay...
It’s not often you find a company that allows you to feel good about the work you do. With LegalZoom, you can. LegalZoom was founded on the simple idea of helping others by providing the tools to navigate a complex legal system and handle common legal matters. We’re seeking bright, talented, creative people with passion to join our growing team—the kind of people who see opportunity in the face of...
Customer Support Manager TowerCare Technologies develops, markets, and supports a suite of software products solely for the nonprofit industry. DonorPro is a constituent relationship management system with a relational database for fundraising and non-profit management. It is available to nonprofits all over the world as a web-based and/or hosted application. We also provide a full range of web se...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems was...
Company Confidential Greenwich, CT, 06831
Interactive Brokers Group LLC is a direct-access electronic trade execution and clearing broker for active traders, institutional investors, financial advisors and introducing brokers. The firm employs fully automated real-time risk management systems that monitor and control customer activity in stocks, options, futures, FOREX, and bonds across multiple account types and currencies. Interactive B...
Job Description: Responsible for the day-to-day management of the Support organization from both a financial and personnel standpoint. Plans and proposes direction of the assigned support organization. Duties & Responsibilities: Directs and coordinates staff involved in a combination of activities. Establishes, implements and maintains administrative and technical procedures to provide responsive...
POSITION SUMMARY: Utilize culinary experience to develop new product opportunities. Assist with customer visits by accompanying sales to understand customer R&D development expectations for new products as well as alteration/reformulation expectations of current products. REPORTING RELATIONSHIP: Reports to: VP – Technical Services ESSENTIAL FUNCTIONS: 1) Works to develop, research, implement new p...
Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet...
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I know that you can get almost any job with a Mathematics degree, and I also that Mathematics graduates have the LOWEST levels of UNEMPLOYMENT, but which jobs can they get exactly? Specific details...
Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Supports customers by forming and maintaining user groups; providing resources and problem resolution; maintaining a help desk, technical services center, and field services; disseminating new product information.
Organizes user conferences by gauging interest; promoting new information releases; developing program agendas; arranging presentations; managing conference logistics.
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