Customer Support Manager Jobs
Job Title: Customer Support Manager SUMMARY. The Customer Support Manager (CSM) serves as the primary interface between an airline (or airlines) and the entire Thales organization regarding all post-delivery support. The CSM is expected to work with both the customer and internal Thales departments to identify, document, and solve in-flight entertainment issues pertaining to software, hardware, ap...
Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today. In addition to game-changing t...
This position is responsible for the management of our customer support call center in our Tampa Office. The Customer Support Manager will report to the VP of Customer Support, providing service and product training for our customers. They will manage individual and group goals, provide leadership, direction, and coaching in order to build a cohesive work team. They will have overall ownership of...
Corona, CA based Salestream Software provides the telecommunication industry’s leading Quote-to-Order solutions. Salestream is looking for an energetic new addition to our team to help us implement and manage our growing base of customers. As an Account Manager for Salestream Software you will be primarily responsible for implementing and supporting our customized account base. With training you w...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Native Korean Speaking Project Manager Woburn, MA; Waltham, MA Contract N/A Posted 5/24/2013 Scott Cavaioli is recruiting for this position. Email your resume to Scott Apply Job Details We are a large, stable and cutting edge software company. We develop many applications that are centered around a specific industr...
FUNCTION OF THE JOB Manage the support and facilitation of field operations initiatives and customer service to obtain the highest level of sales and profitability. Increase 4-wall productivity and efficiencies through the development of comprehensive and customer focused initiatives. KEY WORKING RELATIONSHIPS/INTERACTION 1. Reports to Outlet Director of Central Operations. 2. Partnership and coor...
Zywave, an industry leading software company, is seeking a Manager of Customer Support to lead the performance of both the customer relations and technical support teams, focusing on efficiency and quality to increase software utilization, customer retention and overall satisfaction ratings. As a Manager of Customer Support at Zywave, your responsibilities will include the following: Direct the da...
Join STERIS in its vision to see the world free from Infection and Contamination as a Manager, Customer Support The Manager of Customer Support is responsible for 24/7 Call Center. The Manager’s assigned team handles consumables and capital accessory orders, inquiries and service dispatch in support of USA and Canada Healthcare business. Responsibilities include management of phone, fax, EDI and e...
The Customer Support Manager acts as a liaison to clients and is a subject matter expert for our products. Qualified candidates must have a proven track record of professional client interactions and experience in applying in-depth technical support and detailed product knowledge to resolve software issues in a customer support organization. Establishing, maintaining and enhancing client relations...
C.H. Briggs is one of the largest independently owned distributors of interior and specialty building products in the United States. We are a third generation, woman-owned company and our unique culture rewards high performance, fosters teamwork, and promotes continuous improvement. You can learn more about Briggs at www.chbriggs.com. We are currently seeking a full-time Manager, Customer Care and...
Job Summary: The Customer Support Center Manager oversees daily operations of the call center. Primary responsibility is to manage, train, develop, coach, monitor and empower team members to provide customers with a superior service experience, and to inspire the feeling of high energy, excitement, satisfaction, with a sense of pride and belonging in their workplace. Supervises employees who recei...
ITT Exelis is Powered By Ingenuity, which is the hallmark of our business, products and people. We provide innovative solutions in the areas of command, control, communications, computers, intelligence, surveillance and reconnaissance (C4ISR). Working at ITT Exelis, you will join the ranks of 20,000 employees serving our customers around the globe. At ITT Exelis, our workplace culture encourages a...
It’s not often you find a company that allows you to feel good about the work you do. With LegalZoom, you can. LegalZoom was founded on the simple idea of helping others by providing the tools to navigate a complex legal system and handle common legal matters. We’re seeking bright, talented, creative people with passion to join our growing team—the kind of people who see opportunity in the face of...
Customer Support Team Manager Carel USA has an immediate full-time opening for its growing Customer Support Team. The candidate will be directing a technical team that provides product and application support for humidification and AC/Refrigeration controls used in commercial and industrial applications. Responsibilities include supervising four team members managing after-sales technical support,...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Account Support Manager Vancouver, WA; Portland, OR Full-Time $55,000 - $70,000 Posted 5/24/2013 Brett Tolmie is recruiting for this position. Email your resume to Brett Apply Job Details Looking for stability, great pay and a solid work life balance? We are a global leader in the fitness industry and our well-esta...
Machine Tool Customer Support Manager (MTCSM) will provide telephone support and onsite installation and servicing of CNC machinery for our customers and nationwide network of CNC Dealers. Telephone support will consist of working to solve customer problems, provide advice to customers in the repair and maintenance of machinery, and sales of spare parts. The MTCSM will be responsible for working w...
Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswick’s breadth and scope in the marine industry. No company equals Brunswick’s quality and innovation in fitness equipment. And no company possesses Brunswick’s knowledge and heritage in bowling and billiards. Position Description: Th...
Reeves International, Inc. is a privately held New Jersey corporation, known and respected in the industry for distributing high-end toys, gifts and collectibles since 1946, including our Breyer Animal Creations, the world’s finest model horses. We are dedicated to creating children’s toys, gifts and collectibles that are beautiful, meaningful and fun. We are seeking an energetic, knowledgeable an...
Position Summary: If you are our ideal candidate, you are a hands-on Customer Support professional, with a proven track record of working with large projects and customers. You should be experienced in driving a customer support organization for a high technology company, providing 24X7 support and delivering to a defined SLA while working with internal and external teams to solve field issues. Yo...
JOB TITLE: Case Manager - Healthcare Reimbursement- 13003473 At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Customer Operations Support Level/Track: B3 What is expected of you and o...
Immediate need for Office Managers at Bright Now Dental. Apply now!
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Answers for Customer Support Manager Jobs
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How do you train your staff to give out of this world customer service, and to actually want to do i...
I'm a new manager, just about to start my job. I've been an Assistant Manager, but now I'm fully incharge, and have to ensure my store gets 100% on our mystery shop. I know I give fantastic custom...
What are the best questions to ask during a job shadowing event?
I am applying for the Sales Support Representative position at AT&T. The HR manager asked if I would like to visit the store that I might be working at and spend a few hours learning what the job is l...
What is a new career path for a restaurants manager?
I have been in restaurants all my career, mostly store management. I frequently feel burn out in these jobs. We have an office rule of not being on before 11 and very inflexible work schedule. No week...
What is the best way to find a job in Australia,Sydney ?
Is it through the internet ,the newspapers or direct sites visits ? especially for the IT Jobs like (Projects Manager , Customer Support Manager).
What are the responsibilities of a client service manager?
Actually i m appearing in an interview designated for client sevice manager .can someone tell me about important tips .i would be highly obliged.
Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Supports customers by forming and maintaining user groups; providing resources and problem resolution; maintaining a help desk, technical services center, and field services; disseminating new product information.
Meets customer support financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
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Sample Resume for a Customer Service Representative
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