Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
Position Description: Technical Support Scientist As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on sample preparation and run quality analysis. As a key member of the Customer Solutions Team you will also assist in the development and improvement of key commercial...
Seeking highly motivated individual that will provide remote technical software/hardware and problem management support Storage customers. The candidate will be responsible to deliver the specific requirements for clients that can vary from Base Storage to Premium Storage. Candidate must have excellent PD/PSI skills in the area of storage related products. Candidate will use technical and negotiat...
Seeking highly motivated individual that will provide remote technical software/hardware and problem management support Storage customers. The candidate will be responsible to deliver the specific requirements for clients that can vary from Base Storage to Premium Storage. Candidate must have excellent PD/PSI skills in the area of storage related products. Candidate will use technical and negotiat...
Seeking highly motivated individual that will provide remote technical software/hardware and problem management support Storage customers. The candidate will be responsible to deliver the specific requirements for clients that can vary from Base Storage to Premium Storage. Candidate must have excellent PD/PSI skills in the area of storage related products. Candidate will use technical and negotiat...
Company Confidential
Odessa, 79761
General Immediate Openings for Front Desk Staff (all shifts) & Housekeeping Experience not required, pay based off experience. Apply in person at 2925 E Hwy 80 Odessa, TX 79761...
Housekeeper, experienced, 1 to 2 days per week, fax resume 843-886-0630....
About Us: Gym Source is the premier provider of quality fitness equipment throughout the United States. With over 200,000 clients in 47 States and 35 Countries, Gym Source has designed and installed more fitness centers for more people than any other company in the world. The Position: Customer Service Rep The friendly voice on the phone, the Customer Service representative will be responsible for...
Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader in the energy business. Now...
EnerSys is the global leader in stored energy solutions for industrial applications. We have over twenty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide and Americas headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of motive power, reserve power, aerospace/d...
Rapidly growing National Acquirer and Credit Card Processor seeks a Technical Support Representative to work in our Corporate Headquarters in Melville, New York. This position will report to the Technical Support Supervisor. The successful candidate will provide effective technical support/customer service to all internal and external EVO customers by utilizing trouble shootings skills and in-dept...
DescriptionJob Description Are you looking for a new opportunity to build your resume, grow in your career, and be a part of a successful and growing organization? Familia Dental has a great opportunity for a dynamic Assistant Call Center Manager/ Sales Supervisor. This highly sought after position is a well-respected role. Familia Development & Management is a leader in the healthcare industry. T...
Provides customers with high quality robotic/automation troubleshooting skills and solutions as well as product knowledge/experience via phone, fax, e-mail, Internet, and/or face-to-face. Acts as a single point portal to address customers, their problems, concerns, and general questions. Mentors and coaches Technical Call Center and Field Service Technicians. Responsible to dispatch service as nee...
Customer Service Representative Anomaly Squared is about finding a creative way to market and sell our clients products that produce consistent conversion rates and better return on investment than other mediums. We provide leads for a number of industries such as mortgage, insurance and automotive. In addition, we find unique opportunities to create new prospects or further develop relationships...
Dealer Business Development Administrator Put a LIFT in Your Career! NACCO Materials Handling Group, Inc. (NMHG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Business Development Administrator in our Americas HQ facility in Greenville, NC. NMHG designs, engineers, manufactures, sells and services a comprehensive line o...
Air Academy Federal Credit Union was founded in 1955 for the purpose of helping people improve the quality of their financial lives and is still governed by that same principle. With assets of $414 million, Air Academy Federal Credit Union provides a full range of high-quality financial products to about 40,000 members worldwide. We are proud of our long tradition of providing solutions to members...
COMPLETE JOB POSTING Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader in the...
We are Federated Payment Systems, a multinational leader in the Electronic Payments Industry. We offer solutions and provide outstanding support to thousands of businesses across the United States and Canada. Our continued growth and success have opened up opportunities to joinour highly talented and professional group of Merchant Support Representatives working at our Corporate Headquarters in Me...
We at Texas Trust firmly believe that our employees drive the success of the credit union. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential....
Mechanics, are you tired of busting your knuckles? Stop Turning Wrenches! Donlen Fleet Management Services is expanding our staff due to the recent addition of a number of new customers and seek the following: Full-Time Car / Lt Truck or Med / H.D. Truck Advisors based at either our Darien or Buffalo Grove offices to work in our call center. These unique opportunities allow you to use your mechani...
- As a Customer Service Insurance Agent, you will become part of a dedicated team providing a broad range of services to our policyholders in our multi-media contact center. By using our state-of-the-art technology, you will respond to existing customer inquiries concerning home, auto, boat, and/or excess liability insurance, process changes to existing policies, accept payments, review billing sc...
Sponsored results
Search for Customer Service Jobs. Find Answers on Ask.com.
Ask.com/Customer Service Jobs
Search Call Center Employment Ads on iHireCustomerService.com!
www.iHireCustomerService.com
Jobs hiring near your local area. Part-time, Full-time, Work at home.
www.HiringLocally.com
Didn't find the right Customer Service job?
We'll keep looking and send you new jobs that match this search.
Popular Customer Service Articles
Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
About Monster |
Work for Monster |
Advertise with Us |
AdChoices |
Partner with Us |
Investor Relations |
Social Media
Terms of Use | Privacy Center | Accessibility Centre | Help | Security | Contact Us | Sitemap | Mobile
©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-311 
Terms of Use | Privacy Center | Accessibility Centre | Help | Security | Contact Us | Sitemap | Mobile
©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-311