Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14863
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Bookkeeper / Customer Support Specialist in Norristown, PA. Earn $11.00 to $14.00 per hour at this full time, temp-to-hire position. Work 40 hours per week, Monday through Friday, 9:00 AM to 5:00 PM. Job Description: Prompt entry of sales and accounting relat...
Craig Bachman Imports, Inc., located in Frankfort, IL has an employment opportunity for an experienced Customer Service Account Representative with experience in customer order management and product support. Ideal candidate will have 2+ years experience with import product sales, full inside sales and customer support, ability to manage multiple accounts with successful and timely order processin...
Ajilon is hiring for a HR Specialist job for a growing company located in Downtown Seattle WA. This is an excellent opportunity for someone with a minimum of four years of experience working in HR at a midsize to large company. The primary responsibility will be providing support to the HR department by way of assisting with employee relations, HRIS, benefits, compensation, employee events, affirm...
We are looking for high energy enthusiastic employees that can successfully demonstrate a positive attitude and provide our customers with phenomenal service! We offer competitive pay, shift differential, training and development as well as medical/dental, 401K benefits. We are located in the Las Colinas area where our facility offers covered parking, fitness center and cafeteria services for our...
To apply, Please go to http://www.firemansfund.com/careers search reference code FFIC-2846462-2 Claims Services Adjuster Fastpath -FNOL- St. Louis,MO Job Purpose/Role The Claims Support team at Fireman's Fund Insurance is seeking a Claims Adjuster – FNOL to join their team! The entry level claims position provides the opportunity to learn how to effectively manage the FNOL – First Notice Of Loss c...
About Turn delivers real-time insights that transform the way leading advertising agencies and marketers make decisions. Our cloud applications and Internet-scale architecture work together to provide a complete picture of customers, execute cross-channel campaigns, and connect with a worldwide ecosystem of over 100 partners. Turn is headquartered in Silicon Valley with offices in Amsterdam, Charl...
Call Center/Customer Service/Care Access Specialists Call Center Specialists Wanted-Bilingual Candidates Preferred (English and Spanish Speaking) Behavioral healthcare company seeks qualified individuals with BA in Psych or related fields with excellent oral and written communications skills to assist members in our call center. Knowledge of basic computer applications preferred. You must be a fas...
This is FANTASTIC OPPORTUNITY and the perfect position for you if you have problem-solving Customer Service Experience. We are seeking candidates to train for placement at MidAmerican Energy's call center in downtown Davenport, IA. Training is scheduled to begin on September 16th, 2014. Training wage is $12.00 an hour. Good Pay raise given once hired by MidAmerican Energy. Candidates must possess...
ASAP NEED!! PSR / CALL CENTER - LAKE SUCCESS PSR / CALL CENTER - HICKSVILLE These positions are temporary and require commitment. The ideal candidates *Must have inbound call center experience* 3 month assignment / flex schedule with Sat work. Need to be committed to the 3 months. Send your resume ASAP! *AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER* -...
Job Summary Works as a liaison between Management and Staff, enacting policies and procedures to ensure optimal service is provided to Molina's Members and Providers. Supervisors compile and analyze team data to identify trends and opportunities in order to drive effective performance results. Essential Functions • Supervise call center operations and staff • Provide exemplary customer service to...
About Aon Hewitt Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine he...
About Aon Hewitt Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine he...
New Horizons is the World’s largest Independent Technology Training Company. We are #1 in training and customer satisfaction in South Florida with 3% market share globally. Excellent growth at New Horizons has produced extraordinary opportunities for selected professionals. Are you one of them? • Are you seeking an exciting career where you have the opportunity to change lives? • Do you thrive in...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Fuel & Oil Customer Service Representative Overview: Applicant must be customer service oriented, capable of multi-tasking & problem solving. Excellent phone skills are a must. Candidate must have basic computer skills, bilingual helpful. General Job Description: The Fuel & Oil Customer Service Person’s primary focus is to assist customers and SoCo Sales staff place fuel and oil orders, and workin...
Customer Service Representative A national services company is looking for a focused and efficient customer service representative to join their growing team. This is a contract to hire opportunity. Duties and Responsibilities: - Answering inbound calls in a timely manner - Listen and understand customer requests, questions and complaints - Opportunities to sell a variety of products and services...
Company Confidential El Paso, TX, 79901
SHORT DESCRIPTION OF THE ROLE The Customer Service Program Manager will be responsible for overseeing the day to day execution of all call center activities related to a unique set of client/campaigns. The purpose of this position is to elevate the standards of service provided in our outsourced 60 position inbound call center located in El Paso, TX. This position requires an individual that is co...
The Migration Specialist is primarily responsible for transferring client data from one payroll platform to the Heartland Ovation Payroll platform. Ensuring an accurate transfer of all client and employee data and that their first payroll processing on the new platform goes smoothly. Inputs client data (including employee payroll data, tax information, etc.) into Heartland Ovation systems and revi...
About Us Post-Up Stand is a Cleveland-based large format printing company founded in 2004 and specializing in trade show displays, retractable banner stands, vinyl banners, table banners and covers, feather and teardrop flags, poster stands and display accessories for promotional purposes. With fifty-four current full-time employees and a 55,000 square foot facility, the company prides itself on i...
The Senior Web Analyst position is responsible for reporting and insights in support of optimizing the performance of Vonage’s online support channels, including the Online Account and Online Support site. This position provides analytics and insights to help drive decision making and support the continuous improvement of the online support channels. Key responsibilities will focus on understandin...
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