Customer Support Specialist Jobs in Massachusetts
1000+ Massachusetts Customer Support Specialist jobs found on Monster.Jobs 1 to 20 of 2064
COMPANY: etfile DEPARTMENT: IT / Customer Service LOCATION: US-MA-Westborough BENEFITS: Medical, Dental, PTO, Holidays, 401K w/match STATUS: Full time, Employee EDUCATION/EXPERIENCE: Bachelor’s Degree & at least 2 years’ customer service and software technical support call center exp. Job Opening etfile™ has an immediate opening for an entry-level Software Customer Technical Support Special...
Company Confidential Southborough, MA
We have 4 immediate openings in Customer Service for one of the leading software companies in the area! If you have proven customer service experience and excellent communication skills, come join a dynamic company that continues to experience accelerated growth year over year! Send your resume for immediate consideration!Outstanding benefits package. Quick advancement for motivated individuals. ...
Trip Advisor Newton, MA, 02458
Customer Support Specialist, Tripadvisor Job Duties • Deal directly with members and business owners via e-mail, phone and chat • Respond promptly to customer inquiries • Handle and resolve customer complaints within a 1-2 business-day turnaround • Obtain and evaluate all relevant information to handle inquiries and complaints • Direct requests and unresolved issues to the designated resou...
Microfinancial Inc. Burlington, MA, 01803
Channel: Vendor Services Reports to: Vendor Service Manager Role: The role is designed to foster relationships and to retain more profitable business by assisting the Business Development Managers in ensuring new and existing vendors receive the highest level of service and support. Responsibilities: · Manage the Company’s interactions with Vendors and End Users · Take inbound service relate...
At MineralTree, we’re building software that transforms the way businesses pay their bills through AP and Payment Automation. We help finance teams process, approve, and make payments with an affordable, secure, and delightful application that works seamlessly with their accounting system and bank so you only do the work once. We are a fun, hardworking group of people that thrive in a fast-paced e...
Want to work in an award winning Customer Support department at one of Boston's fastest growing technology companies? Advance your career, close to 300 internal promotions company-wide last year. Wear jeans to work, as Constant Contact's work environment has the feel of a startup with the resources and benefits of a large company. Constant Contact has experienced 25 straight quarters of revenue...
Want to work in an award winning Customer Support department at one of Boston's fastest growing technology companies? Advance your career, close to 300 internal promotions company-wide last year Wear jeans to work, as Constant Contact's work environment has the feel of a startup with the resources and benefits of a large company Constant Contact has experienced 25 straight quarters of revenue g...
Magellan Diagnostics is a medical device company that provides point-of-care systems, clinical laboratory instruments, and analytical laboratory services focused on lead testing. Headquartered outside Boston in Billerica, Massachusetts, Magellan is dedicated to providing high quality, reliable products that help identify children and adults at risk of harm due to lead exposure. Magellan is seekin...
This is a full-time position with full-time core hours between Monday through Friday, 7:00AM - 6:00PM and Saturdays 7:00AM -2:00PM. Exact scheduling TBD. Respond to billing inquiries to support customer needs and inquiries. Escalate issues when appropriate. Accept billing payments over the phone from clients and explain process and legal disclosures as needed. Answer incoming phone calls in an i...
Job Description: Voted one of the Boston Globe’s top places to work 5 years and counting! Looking for a new career? We are currently looking for high energy Client Care Specialists to join our Business Development Centers. Due to continued growth, we are looking to hire for multiple positions within the Boston area. Previous auto sales experience is NOT required. If you have experience in custom...
JOB TITLE: Contact Customer Relations Specialist # OF POSITIONS: 1 JOB LOCATION: Attleboro, MA JOB DURATION: Contract to Perm Job Description: Our client is looking for a Contact Customer Relations Specialist whose primary responsibilities will be to interact with external customers providing information, support and problem resolution to inquiries and order management. The Customer Relations...
Customer Service Implementation Specialist Summary: Represents W.B. Mason Company, Inc. in a positive manner while speaking with customers and co-workers, processing orders and responding to customer needs or requests. Essential Duties and Responsibilities: Answers “loop” calls Follow-through with all matters related to loop calls ie: pick-ups, research, etc Interacts with Sales Representativ...
PANalytical, Inc. Customer Care Specialist-XRF Equipment PANalytical is the world leader in x-ray analysis systems – with the world’s largest installed base, an extensive product range and an unrivaled sales and service network. PANalytical prides itself on exemplary product and application knowledge and top notch customer service. We are looking for a highly motivated, customer focused individu...
IT Customer Service Specialist HYPE Innovation is a global leader in end-to-end innovation management software. HYPE's powerful platform allows organizations to engage thousands of employees in idea generation and collaborative problem solving. We help companies focus on measurable business outcomes that can be tracked through to execution. Companies work with HYPE for our flexible products, our ...
5 Positions: California, Texas, Great Lakes, New England (preferred location is within the time zone of the State/territory) and National (preferred location is Mountain or Central Time Zone) SUMMARY OF PURPOSE: The Customer Service Specialist (CSS) is responsible for increasing sales in the region by offering superior service to current and prospective clients. The objective of the Customer Ser...
Vendor Service Specialist Channel: Vendor Services Reports to: Vendor Service Manager Role: The role is designed to foster relationships and to retain more profitable business by assisting the Business Development Managers in ensuring new and existing vendors receive the highest level of service and support. Responsibilities: · Manage the Company’s interactions with Vendors and End Users · ...
General Summary Avention INC. delivers prospect and business intelligence information on millions of companies and executives worldwide -- optimizing clients' sales and marketing efforts and assisting with business-to-business research activities. Avention combines and organizes content from over 50 world-class suppliers and supports over 70 unique data fields, providing unparalleled data accurac...
JOB DESCRIPTION: Working as part of a growing post-sale technical support team, you will participate in providing technical support to our certified system integrators and larger enterprise customers during the install and servicing of our access control products, video monitoring systems and 3rd party integrations. You will join a growing and capable team whose mission is to provide a superior c...
About Us Founded in 2004, Blue Cow Software specializes in a suite of software solutions designed for the fuel oil and propane industry. Our flagship product, Ignite, allows our customers to optimize daily processes and improve the efficiency of their business. With over 200 customers across the United States, we are constantly updating our products to establish ourselves as the premier software ...
Recommind has just been praised as one of the “World’s Ten Most Innovative Companies in Big Data” by Fast Company and awarded a position in the ‘Leaders’ Quadrant of Gartner’s 2013 report, ‘Magic Quadrant for E-Discovery Software'. We were also recently placed on Deloitte’s Technology Fast 500™, for the fourth consecutive year. As a leader in unstructured data management analysis and governance te...
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Customer Service Career Tools
Customer Information Specialist
$22,880.00 - $58,000.00
Typical Salary for Customer Information Specialist in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Information Specialist
Provides customer service support for internal and external customers; monitors customer service representative performance to ensure customer satisfaction.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Initiates or updates inquiry or customer database by inputting questions and response data.
Responds to requests by providing and clarifying information; anticipating unasked questions; researching answer if unsure of response.
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