1-2 years of customer service experience or asset protection experience Clear and professional written and oral communication skills Ability to actively move throughout work area for long periods of time Ability to respond to alerts quickly and urgently Ability to learn and interact with new and existing technology solutions Ability to use technology to document and communicate incidents Ability to learn and apply negotiation and de-escalation techniques Ability to maintain knowledge of product locations to direct customers Ability to work successfully with conflict Physical requirement: Limited sitting Frequent standing, walking, crouching, bending, pushing, or pulling Limited travel or overnight Normal or corrected vision and hearing Understand, speak, read, and write fluent English Lift 0-25 lbs. What You'll be Doing: Actively identify and quickly resolve unsafe conditions and situations Prevent theft through an active presence and engagement with customers entering and exiting Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms Reduce store disruption following the company de-escalation and negotiation techniques Document and communicate theft, safety, and alarm activity incidents What You Bring with You (Qualifications): High school graduate or equivalent.